General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
- Room taxes are included in vacation price.
- Minimum night stay restrictions may apply.
- Reservation changes may not be permitted unless authorized by the hotel.
- Room requests are not guaranteed and are based on availability upon check-in.
Resort Fee: A mandatory hotel-imposed resort fee is charged to all guests at hotel check-in or check-out.
Mandatory resort fee inclusions:
• Local calls, toll-free, and credit card calls (no access fee)
• Internet Access/Wi-Fi Access
• In-Room PlayStation 3 console with unlimited movies and games
• Outdoor Movies on Wednesdays and Saturdays at sundown
• Daily cultural activities including Lei Making, Hula Lessons, Ukulele Lessons (Subject to class availability)
• 10% discount OR One (1) category upgrade on a minimum 2-day car rental from National Rental Car when booked in person at their kiosk located on the ground floor of Tapa Tower at the Hilton Hawaiian Village. Guests must present their DVD Now Card that is issued to them at time of check-in to receive the discount or upgrade. Discount/upgrade is not combinable/bookable with any other offers or specials provided through National or through any 3rd party. Discount/upgrade is also not available through National Rental Car Central Reservations or through their website. Reservation must be made in person at their kiosk located at the Hilton Hawaiian Village.
• 20% discount off” The Spirit of Aloha” catamaran Adventure afternoon sail at Hilton Hawaiian Village. Guests must present their DVD Now Card that is issued to them at time of check-in to receive the discount.
• 10% off at Waikiki Beach Activities* for beach chairs & umbrellas, kayaks, pedal boats, stand-up paddle boards and Aqua Cycles. Guests must present their DVD Now card at Waikiki Beach Activities beach and lagoon stands.
• 10% discount at Waikiki Beach Activities is based upon availability, may not be combined with other offers and may be changed without notice. This discount offer excludes other rental and retail items, surfboard rentals, surfing lessons and SUP Yoga classes, catamaran rides and other activities.
• 20% off Waikiki Beach Activities for Elite Beach Package Rental, which includes: Two (2) chaise loungers, one (1) beach umbrella, lemon water spritz, water service and reef-safe sun block at the beach stand, and use of boogie boards, tubes, and rafts (based on availability and first come, first service. Guests must visit the Waikiki Beach Activities stand at the Super Pool to reserve and purchase this discounted package.
• Outdoor Morning Exercise Classes. Guests must present their DVD Now Card that is issued to them at time of check-in
• Buy one Adult entrance and get one Child entrance free (4 -12 years of age) at the Waikiki Aquarium*. Guests must present their hotel room key at the Waikiki Aquarium’s Ticket Counter. Offer not combinable/bookable with any other offers or specials provided through the Waikiki Aquarium.
The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change at any time. The hotel can provide current charges and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating19567 reviews
Beautiful but very expensive
The hotel is beautiful however the rooms are very old. They also have no cutlery, bowls, plates, microwave or kettle. There’s barely anywhere to eat in the village, if you do manage to get a seat expect to pay at least double what you’d usually pay for pretty basic food. The pools and beaches are beautiful. Just be prepared, this will cost a lot more than you expect.
Pools are built in-between the towers = NO SUN!
Let me start by saying that I have been to the state at least 20 times, and have visited Oahu, Big Island, Kauai, and Maui. This ranks as one of my worst visits ever. The check in is a nightmare, even with 5 people staffing the desk, they could not handle the 200 + visitors in line. The queue doubled back on itself a several times. It took about 1 hr 45min just to check in. We were staying in a suite in the rainbow tower which had a beautiful view of diamond head and a distant view of Waikiki beach (which is a 20 min walk to a much better, central area, and swimmable beach). My hubby had to work, so I traveled alone with my 6 & 8 year olds, but no problem because according to their website, it has one of the best kids clubs. Unfortunately, the kids club is closed indefinitely!! So it is just the pools for kids. Two issues there: THE POOLS CLOSE AT 4PM. Seriously. They have security guards kicking people out at 4pm! The waterslide is only open from 2-3pm (during naptime and when kids are already tired). Most importantly: ALL THE POOLS ARE IN-BETWEEN THE TOWERS WHICH BLOCKS ALL SUN. And they are not heated, so even if it is warm outside, those pools are darn cold. Yes, there are around 7 pools, but none are big (like in Maui), but regular-sized VERY PACKED pools. The hotel is huge, like Vegas huge, but without the guest services. There is a serious staffing issue everywhere on the island because a large chunk of the Hawaiian population is moving to Vegas (google it) with their transferable skills. Anyway, packed restaurants and packed pools is not fun. Also, Oahu, and Honolulu in particular, is VERY URBAN, completely paved and built up, with serious traffic. To give you an idea, it took me 1 hr 10 min to get to the hotel and it is only 7 miles from the airport. No accidents on the highway, just volume. If this is your first time going to the islands, either stay out of Honolulu, or go to another island because that is where you will get the real tropical, aloha spirit.
Worst experience in our lives with a Hilton
The hotel manager needs to be fired for thinking that it’s a good idea and that the majority of hotel guests would appreciate having to deal with blaring live band music at jet engine decibel levels, perfectly positioned in the center of all of the resort towers. Every single night, you will have excruciatingly loud music that, even with your balcony door closed, will drown out your TV and keep you awake until at least 10pm. Have an early tour booked and want to get a good night’s rest before getting up at 6am for that 7am tour? Nope. You won’t be sleeping early at this resort. They think this is Las Vegas, not Honolulu. The hotel manager has seen fit to allow the band to play until 10pm and their volume will make you suicidal. It really makes me wonder what they are thinking, and if they have taken a survey to ask if guests are annoyed by this since most guests won’t actually complain. They just won’t ever come back. That will be us. We will never return to this resort, and will make sure that we not only don’t recommend it to people, but will be posting this review on every review site we can find.
While the weather was great, as previously stated, the amount of crowds, unruly, loud in family pools, drinking allowed IN pools, just not conducive to a nice family vacation. And upon registering upon arrival, we were hit with an additional $1600 charge called "a daily resort charge" and we wondered what would have happened if we did not have that additional money. It was quite a surprise, totally unexpected as we had purchased a "resort" package. So everyone, please read the Important Info section on the webpage (close to the bottom). That limited what we could do. To be honest, we will never stay there again.
First Time in Hawaii
We stayed 5 nights in the Rainbow Tower, Ocean Front room. You pay a few extra bucks for the ocean front, but the view is spectacular and definitely worthwhile. The Hilton Hawaiian Village has a little of everything all in one location - it's great if you don't want to rent a car and drive in a very congested Honolulu/Waikiki area; it's great if you like being able to walk to different things; it's great if you don't mind lots of people; and we felt it's great for your first visit to Hawaii because everything is very accessible. But be prepared for the crowds - it's a little like visiting Disneyworld, with lots of convenience but you will find yourself waiting in the occasional lines (for dinner, elevators, coffee, beach supplies, etc). As long as you're mentally prepared for that, this is a fantastic location for a vacation in Waikiki. Many of the reviews talk about "dated rooms" and "expensive everything." It's a beach resort, and there are 6 different towers with rooms - so of course there will be many different experiences depending on where you end up, and yes - everything isn't perfect. But you're at the beach, hopefully not in your rooms. And it wouldn't be possible for Hilton to update every room in every tower all at once without significantly inconveniencing other guests, so kudos to Hilton for doing what we thought was a good job of keeping the rooms in good shape with some newer things added like TVs and Coffeemakers and very comfortable beds. I can live with 80s style decor, as long as I have easy access to the beach and island! As for the expense - it's Hawaii, accept it. Many items have to be imported, and the cost of living there is high. Prepare yourself for it. Some of the restaurants on property are a little over-priced for what they deliver, but you can plan around that and find plenty of options that are good values. Treat yourself once or twice while there, but then be cost-concious for the others. It's a vacation, enjoy the splurge! We chose not to rent a car, but taxi/uber worked fine for a visit to Pearl Harbor and anything else nearby. We also chose to take morning walks on the beach (plenty of different options), and we chose to make use of the ABC Stores on-property which were like a 7-eleven on steroids and had a little bit of everything for a reasonable price. Renting chairs/umbrellas for the beach was expensive, but the umbrella was worth it with the heat of the midday sun. If we had been staying longer we would investigate buying something from a nearby costco and either ditching it, donating it, or returning it afterwards when done. When you visit the concierge desk they will try and push the Hilton Vacation Club thing on you - just ignore it if you're not interested, or make it clear to them you're not interested. They must get some kind of commission because they definitely push it. But there are concierge desks in every tower and in the central check-in area; many places to get good advice about things to do while on the island. Take advantage of their knowledge and get some tips while there. I reviewed the on-site luau seperately and gave it a good recommendation. Yes it's expensive - but yes we thought it was worthwhile!