General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
- Room taxes are included in vacation price.
- Minimum night stay restrictions may apply.
- Reservation changes may not be permitted unless authorized by the hotel.
- Room requests are not guaranteed and are based on availability upon check-in.
Resort Fee: A mandatory hotel-imposed resort fee is charged to all guests at hotel check-in or check-out.
Mandatory Resort Charge Inclusions (Subject to Change without notice)
- WIFI in room and across resort
- Outdoor Fitness Classes
- Movie Night
- Cultural Activities
- Local, toll-free, and credit card calls
- Unlimited DVD Movie Rentals
- 20% off Adventure Sail and elite beach package
- 10% off beach activities and services
- 2-day rental car discount or upgrade
- Waikiki Aquarium Free Junior Admission for ever Adult admission purchase
The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change at any time. The hotel can provide current charges and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating19798 reviews
Worst Elevator System Ever - Technology Fail!
The Hilton Hawaiian Village Rainbow Tower was my go to hotel, but sadly I will never stay here again. They have the worst Elevator System ever! There is no manual control, no buttons inside, you have to select your floor before you get on the elevator. And then only one elevator runs until it is completely overcrowded and overweight, they pack you in like sardines with absolutely no option to take a less crowded elevator. They are so poorly lit too, we all felt so unsafe in these overcrowded elevators! This is a huge technology fail that is turning people off from staying here. No social distancing is allowed here so good luck in staying well on your vacation at the Hilton Rainbow Tower.
Fine hotel, less than fine experience
Room itself was good. Dated and worn like scuffs on walls and furniture. View was fantastic though - ocean view in rainbow tower is highly recommended. No water for the coffee maker and using tap water tasted kind of fishy. Not sure if it was due to the tap or the coffee itself (or both). Ate breakfast at both Bali and Tropics on site. Food was good and servers were very friendly and helpful. Bali is more “traditional” breakfast menu and Tropics had more options like açaí bowls. Elevator lobby in the rainbow tower was always crowded and the one time it wasn’t, a tour guide wearing a 3rd party name tag (as in not a Hilton employee) used her clipboard to box out my 6 year old so she could get on the elevator first, and nearly hit him in the face. I get that she doesn’t work there but it’s definitely not a good look for the hotel and it certainly impacts this review of the hotel/stay. Finally, we forgot said 6 year old’s electric toothbrush in the room and somehow they aren’t able to find it. Seems like very little effort went into looking for it considering the lightning-fast response we received stating “we don’t have it”. Overall the hotel is fine. We probably won’t return to this one next time as there are dozens of options within walking distance along the beach where I feel like the overall experience would feel more worth the price paid.
This is NOT a Hawaiian vacation
Honestly the hotel looks amazing in pictures with a lot to do, but we happened to go during a rainy season and it was terrible. I don’t mind the rain at all, but the problem is NONE of the pools are heated and we’re all FREEZING cold. And because of the rain most of the restaurants were closed! Anytime you ask a question, you get vague responses or pointed in a different direction. And PARKING is outrageously priced!!! $70 a night…. Talk about a scam. We barely got to experience anything. Absolutely terrible. If you’re looking for a nice warm Hawaiian vacation, this isn’t the place. Would not recommend.
Not a great Hilton property
This resort felt chaotic and super touristy. Fortunately we only stayed one night. Normally I have been happy with Hilton stays in the past but this one was subpar. From the long lines at check in, the construction going on and the slow limited elevators it was one disappointment after another. The pools were freezing and crowded, with just two small hot tubs that were packed with people. The room itself was adequate and the beds comfortable but I found a forgotten sock under a curtain and some safety pins on the ground so I wasn't super confident in it's cleanliness. We could hear our neighbors coming and going and people in the hallway. After paying what we did I expected more, and then we are taxed on more than just the total room rate. Expect to have several fees and taxes added on each individual thing. They taxed us on the $75 early check in and the $50 "resort fee" separately from the room rate which of course was also taxed. There is a room tax, county tax and excise tax. So keep that in mind. There are several towers and you will have to walk through the outdoor mall to get to the tower where your room is located. I wish I had known this before booking. I won't be going back.
Worth the splurge - beautiful beach and great amenities
Lovely resort right on the beach, with a thriving nightlife and amazing amenities. The buildings are a bit dated, but everything is clean and well-maintained. It's outrageously expensive, but that seems par for the course for Hawaii. But there is immediate beach access, a big centrally located pool, and lots of fun to be had just steps away. Would definitely love to come back here one day.