General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1648 reviews
Highly overpriced, as expected in Hawaii, and not a "resort" quality hotel, despite charing a "resort" fee
Positives: good location, easy to walk to Lydgate Beach; 15 min from the airport, easy to drive to north and south parts of the island. Staff is friendly, overall. Negatives: you're paying a lot of money per night, plus charged a resort fee, which they justify because you get "free" hula, ukulele and yoga lessons. Unfortunately, they are only on M-W-F and only in the morning and you have to reserve your spot. Digital interface to pay using credit card for washers not working--and you must have cash to pay for coins at the front desk, which defeats the whole purpose of being able to use cc for the washer. Loyalty members get a $10 food credit per day, but given the high prices at the restaurants, this doesn't go far (it is fine at other HGIs). Worst is that the hotel itself is in need of an overhaul--outdated everything, rooms with a musty feel, my windows' hardware was rusted and thus I could not open them. Everything just felt dingy and musty. This is just an average Hilton Garden Inn, and you're paying 4x what you'd pay for this on the mainland. I think the staff needs to understand this and do what they can to make sure basic things are taken care of--like functioning washers, offering more for the resort fee, etc.
Nice stay but rooms need remodeling
I stayed at the Hilton Garden inn on Kauai has a nice open air lobby and a bar down near the water. The price was pretty reasonable for a hotel in Hawaii but the rooms do need a renovation and also some new elevators because these were old, slow and tiny. The restaurant wasn’t open when I was there but was able to get food at the bar down by the water. The scenery is beautiful but of course it’s Kauai so you can’t really go wrong. If you want a hotel that is reasonably priced then definitely stay here.
Wonderful hotel with great views, friendly to the wildlife and kind employees!
We stayed here for 10 nights and don’t have one complaint. The staff is very friendly, the pools are great and the food is delicious! Thomas at the front desk was wonderful and gave us vouchers for free drinks at the restaurant by the pool. All of the ladies at the front desk greeted us with smiles every morning and evening while we were coming and going. The cleaning crew was also extremely kind and asked us if we needed anything when passing them in the hallway while going to/from our room. The staff here is one of a kind and went above and beyond to make us feel welcomed! Best part of it all is seeing all the adorable chickens, roosters and cats on the island. It was amazing to see the hotel respect the animals on the island and seeing the cats and chickens by the lobby that’s open to the outdoors. These cats were adorable to look at and didn’t bother us or anyone else one bit! They just sit at the front and relax. Most other places wouldn’t allow that or try to get rid of the animals, but because this hotel is kind to these animals, this will forever be our number one choice on Kauai!!!! After speaking to numerous other guests during our stay, I know they all feel the same as we do for this very reason! Thank you Hilton for a great experience and your kind hearts to the wildlife here on the island! As a couple who travels here often, you’ll see us again! 5 stars!!!!
Pricy what what you get
This is our 4th time here. This hotel is more than most Hilton Harden Inns. The place has gone down a little. More worn. What used to be about $230 per night is now $525 to $600 per night, including all the taxes and fees. Despite being Hilton Diamond, there is very little extra niceties now. What used to be a free full breakfast is now $10 per person (maximum for two people) of credit. There is a $25 resort charge. The restaurant breakfast menu has no fruit that used to be unlimited at the buffet. Diamond means very little now. It is out of whack as far as quality versus price. Our over $500 a night room is like a Hilton Garden Inn room on the mainland for $130. Unless you find this below $300, it isn’t a good value. On the other hand, I can’t see if you would be able to find low cost lodging anywhere here. What used to be a quieter island is now overrun by tourists. Restaurant reservations are hard to get. This may be our last time. I can do the Aegean for 1/3 of the price and the same distance to fly. Not a good bargain at this Hilton. Kauai is not a good bargain any more. Not the quieter Hawaiian island any more.
Wonderful location near beach
Perfect location near airport and my favorite beach Lydgate. Grounds are beautiful. I love the hula and lei making classes. Superb instructor, Keana. Comfortable beds, I like the ice maker, the drinking water from the waterfalls, free welcome drinks and a lot of other wonderful amenities.