Customer Ratings & Reviews
TripAdvisor Traveler Rating6694 reviews
Fantastic location, the grand ball room was amazing, Irish bar was always lively.Spectacular! Gorgeous hotel beautiful views from room and excellent service! Staff very helpful and appreciate the early check in Front Desk very friendly and courteous.
I tried gor over a month to get a room at Chicago Hilton, but they were all booked! Something about a concert...I then booked at Homewoid Suites by Hilton 0.3 down the street & it was fabulous! I wanted to stay at Chicago Hilton as it was right across the street from where I was heading: Buddy Guy Legends, but if I go sgain, I might have to stay at the suites again!!
This is my second time at this property. Corporate has a three-year contract to meet here so I’m stuck with this hotel for a few more years. First of all the staff is very pleasant and easy to work with. But beyond that I was fairly well unsatisfied with everything about the hotel. Here’s what I can think of right now. Parking is $79 a night so keep that in mind if you decide to drive. Also it’s a terrible parking garage I could see where people would scrape their cars on the tight curves going up, and there’s also really not very many spaces available. Our room was a total disappointment, for so many reasons. Number one I suppose is that there are no chairs in this room we have a bed and a desk with a desk chair, but no where you can sit and watch TV or work that’s comfortable. Also the shower was fairly old or it was a tub with a shower kit, but my big complain in the bathroom was there were only two towels and one washrag for us to share. We were here for four days so that clearly wasn’t enough. The meeting spaces well nice were all over the place and up and down tons of stairs. After a while you learned that you could take elevators and get close to many of them, but still very chaotic. The food forget it it’s a small menu the food was below average and I wound up having to leave the property for every meal to have some thing that wasn’t poorly done.
Awesome historic hotel
We stayed at this hotel in January of 2023. Didn’t have a reservation and it was going to be $185. Stepped out of line and got it on Priceline for about $115. Hotel is beautiful inside with cool artwork and statues. Large conference rooms. Coming in the front door there is a secret door behind some mirrors that you can go down to the basement and look around. We stayed on the 24th floor. The room was very big and the only hotel I’ve ever stayed in that had two bathrooms. Pretty cool. You had to make reservations if you wanted to use the pool or fitness center. We got an hour block and there weren’t many people there. The fitness center is huge. Breakfast at the restaurant was very good, but expensive. It was $114 for two adults and two kids. It’s close to a lot of sites in downtown Chicago. Parking was an extra $65 for 24 hours. In and out parking if you check in with the hotel. Great place to stay if you are downtown. Didn’t hear any other people in our rooms. Slept with the windows open because it was hot. There was a lot of outside noise. Would stay there again.
Always a Great Choice in Chicago
A grand hotel for a family trip! We've been staying at the Hilton on Michigan Avenue for 30 years or more. The rates are reasonable for a city hotel and the lobbies and restaurants are great for people watching and good meals. The pool and deck area is very large, with outdoor access in the summer. You and your family will feel they have been somewhere "grand" in the old fashioned hotel scene. The staff and online people are friendly and accommodating. You are right across from Grant Park and within walking distance of the museum campus and Art Institute.