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Resort Details
Hotel Advisories
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Front desk star
Early check in was a breeze. Alicia at the desk was a gem. I have a beautiful view of the lake and the room is clean and comfortable. Thanks, Hilton Chicago for a great start to a long convention weekend!
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Hilton Chicago not for me
Really disappointed with this Hilton. As a Hilton honours member I expected better from a 4 star hotel. Rooms were small, bed uncomfortable. Woke up with pain in the back.No proper breakfast facilities Definitely would not stay there again
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Hilton Chicago
Very comfortable pillows and bed. Staff was friendly and accommodating. Great downtown location across from Grant Park. Hotel is located on S Michigan Avenue and a short walk from the L. A must visit is to Millennium Park to see “The Bean”!
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Average hotel for business trips. Need an upgrade.
I stayed recently for a few nights at Hilton Chicago as part of a business trip. The place is iconic and the location is great but it desperately needs a retrofit. The windows were not sealed well enough and as a consequence it was chilly in the room (my colleagues had similar experiences). In general the value for the money could be better… the staff on the other hand was super helpful, from the valets to the nice young man from the Hilton Experiences desk (named True if I’m not mistaken). They certainly made my stay there better :)
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Do not check in with the app!!!!
Do not check in using the app!!!! Even if it says you can pick your own room, they will just move you wherever they want. I picked my room last night, and chose one that had some sunlight and a view, but this morning was moved to a tiny room with a view of the alley. I reached out through the app, and “Brad” told me that this was the room I previously booked. Which was not true. I understand that hotels have operational needs, but don’t gaslight and lie to me if you have to move my room. Terrible customer service here. There are plenty of other hotels in Chicago. I was Diamond in previous years, and can confirm that at some Hiltons, you get the same crappy service whether you are Silver or Diamond.