Hilton Auckland

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3374 reviews

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  Room dated and shower appalling

  Lovely staff but rooms are very dated and need a real refresh. Shower was luke warm and the shower nozzle did not sit properly in the fitting meaning that you had to hold it

  Oct 03, 2026
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  Excellent!

  Excellent property in an excellent location with excellent service.

  Sep 08, 2026
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  Beautiful Buffet Breakfast ☕️

  We had the most amazing buffet breakfast at Fish Restaurant at the Hilton Auckland this weekend, town days in a row! We were celebrating our anniversary with our young adult children, and the team made it feel extra special. The buffet was fantastic, with such a great selection of delicious food. The kids absolutely loved it — especially the pancakes! 🥞 Everything was fresh, beautifully presented and delicious. We also really appreciated the coffees, such a lovely and generous touch, and they were absolutely delicious! ☕️ A wonderful way to celebrate our anniversary together. Thank you to the Fish team for making our morning so memorable. We’ll definitely be back! ❤️

  Aug 22, 2026
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  Worst Auckland hotel stay

  Nice location, only good thing about this tired hotel. Room was a big let down, dirty threadbare carpet. Outside area uneven trip hazard, cracked tiles. Peep of the sea across the cigarette butt strewn patio of the next room. Not private patio as booked, inside no chair or sofa to sit on. Breakfast was either cold or burnt. Fish restaurant was definitely not five star dining, that when staff remembered we were there, staff stressed The room booked deluxe sea view . Nothing like the web page feature

  Jul 21, 2026
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  Great Location, Underwhelming Execution

  Location: (5/5) Right on the waterfront, next to the ferry terminal and Princes Wharf. Location is hard to beat – shopping, dining, bars, and ferry access to Waiheke Island and Devonport are all right there. If you're here to explore Auckland, you couldn't ask for a better base. Room: (3/5) The room is generously sized, and the bathroom features proper wet/dry separation. The balcony offers a nice city-skyline view, and the night-time outlook is pleasant. However: - Shower pressure is disappointingly weak – not ideal for a morning wake-up. - The balcony seat cushions were completely waterlogged due to recent rain. No one had replaced them, and I found out the hard way – my trousers got soaked sitting down. - The bed is comfortable enough, but curtains don't block light properly. The harbour-view rooms face east, meaning early morning sunlight floods in – not great if you're a light sleeper. Noise from ferries and boats starts early. If you're hoping for a sleep-in, this isn't the place. - The tea box claims "Dilmah Exceptional", but inside it's just basic Dilmah English Breakfast – a small but telling detail. Breakfast: (2.5/5) Disappointing, especially for New Zealand. The hotel only serves green kiwi fruit, not the gold variety that New Zealand is famous for – and they were sour and underripe. And then there's the conveyor toaster – it lacked a guard or tray at the exit. If you weren't quick enough, your toast would fly straight off the belt and land on the floor. Meanwhile, as a Diamond member, I'm aware the benefit only covers continental breakfast. But this is the only Hilton I've ever stayed at where staff explicitly told me I was restricted to the cold section only – no hot items allowed. Service: (3/5) Check-in was slow. Arrived at 3 PM as a Diamond member, and the room still wasn't ready. Bottled water had to be requested by phone – it wasn't offered or placed in the room proactively. Staff were polite enough, but nothing stood out. Overall: 3/5 Hilton Auckland has a prime location and spacious rooms, but the execution falls short across the board – weak shower pressure, waterlogged balcony cushions, light-leaking curtains, ferry noise, a misleading tea selection, a sour breakfast experience, and sluggish service. For a Hilton property in a flagship New Zealand city, this simply isn't good enough.

  Jul 12, 2026