Resort Details
- CiaoSavor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We've got your favorite table ready and waiting.
- FridaDiscover the fiery flavors and festive atmosphere at this unique resort culinary destination.
- Le Petit Couchon
Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.
- PizzetoStep outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.
- The MarketEnjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
- Toro
The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.
- Various Lounges/Bars
With 9 legendary bars, you're never far from a refill. That's what being a Rock Star is all about. Raise a glass and toast to all things awesome as you live it up and take it through the night. Or, relax and grab a cool drink along the crystal blue waters and warm Caribbean sand with service by the pool.
- Sun Bar, the perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites and a premium selection.
- Martini Bar (Heaven Section), where you can enjoy classic martinis and a selection of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya.
- Heaven Bar and Disco (Heaven Section), just steps from the main lobby, Heaven Bar and Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean.
- Rhythm Bar (Heaven Section), part of the Rock Spa experience, Rhythm features a relaxing environment, premium cocktails, and international drinks just steps from the Cross Current pool.
- Juice Bar (Heaven Section), located next to the Body Rock fitness center, enjoy some of the purest fruit and vegetable mixes that Mexico has to offer.
- Lobby Bar (Heaven Section), the perfect place to raise a glass, located off the main lobby.
- Dive Bar (Heaven Section), just a few short steps from the main pool, featuring fresh beverages and light snacks.
- Float Bar, a pool side bar.
- Caffetto, featuring snacks, coffee, full bar and premium cocktails served until 11PM.
- Deluxe Gold - King Bed
View: Garden
Bedding: 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adult, 1 Child, 2 total.
Room size: 482 sq. ft.
Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king bed.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Deluxe Gold - Double Beds
View: Garden
Bedding: 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults or 1 adult plus one child (0-12 years), 4 total.
Consider this room your all-access pass to club awesome. So kick things off in style and never look back with or two double beds.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Deluxe platinum sky terrace King heavenView: Partial Ocean view
Bedding: 1 king bed.Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 2 adults or 1 adult plus one child (0-12 years), 2 total.Let’s amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy.- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Diamond King
View: Best view available
Bedding: 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults or 1 adult plus one child (0-12 years), 2 total.
Hard Rock is more than a vacation — it’s a lifestyle. And to prove it, we’ve packed these legendary digs with non-stop extras and no-limit luxury.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Rock Suite Ocean Front 2 Bdrm with Personal Assis
Rock Suite Ocean Front Two Bedrooms with Personal Assistant
View: Ocean front
Bedding: One room with a king bed, and a second room with one king bed or two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults plus one child (0-12 years), 6 total.
This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this Rock Suite with one room with a king bed, and a second room with one king bed or two double beds. Don’t forget the living and dining room areas to top off your stay.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Rock Royalty Partial Ocean View with PA
Rock Royalty Partial Ocean View with Personal Assistant
View: Partial Ocean
Bedding: 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults or 1 adult plus one child (0-12 years), 2 total.
Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Rck St OcFrnt Rftp Lung 2 Bdrm with Personal Assis
Rock Suite Oceanfront Rooftop Lounge 2 Bedrooms with Personal Assistant
View: Ocean view.
Bedding: One room with 1 king bed and second room with 1 king or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults, 2 child, 6 total.
This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this Rock Suite with one room with a king bed, and a second room with one king bed or two double beds. Don’t forget the living and dining room areas to top off your stay.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Rock Star Suite Ocn Frnt Two Bdrm W Prsnl Assis
Rock Star Suite Ocean Front Two Bedrooms with Personal Assistant
View: Ocean front view
Bedding: 2 Bedrooms - Master Bedroom has 1 king bed, second room also has 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults or 1 adult plus one child (0-12 years), 4 total.
2 King bedrooms with private terrace, 2 full baths, and 2 half baths. All of your Rock Royalty Level amenities are already included in this room category so you may rock on– my highness.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Deluxe Sky Terrace One BedroomBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults or 1 adult plus one child (0-12 years), 2 adults
One king bed. Let’s amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy.- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Run Of HouseBedding: 1 king or 2 double beds.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: total 4 adults, min 1 child, max 4 adults.- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Rock Suite Ocean Front Rooftop Lounge (2 Bedroom)View: Ocean front view
Bedding: One room with a king bed, and a second room with one king bed or two double beds
Occupancy limits: 4 adults, 2 child, 6 total
This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this Rock Suite with one room with a king bed, and a second room with one king bed or two double beds. Don’t forget the living and dining room areas to top off your stay.- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Heaven – Deluxe Swim Up KingBedding : 1 King Bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 2 adults or 1 adult plus one child (0-12 years) ,2 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Slippers
- Telephone
- Widescreen TV
- Wireless internet connection
- Rock Royalty Partial Ocean View King
Bedding: 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults or 1 adult plus one child (0-12 years), 2 total.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Deluxe Swim Up KingBedding : 1 King Bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 2 adults or 1 adult plus one child (0-12 years) 2 total.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Deluxe KingOccupancy limits: 2 adults or 1 adult plus one child (0-12 years), 2 total.
Bedding: 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Satellite television
- Telephone
- Wireless internet connection
- Deluxe DoubleOccupancy limits: 3 adults, 1 child, 3 total.
Bedding: 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Satellite television
- Telephone
- Wireless internet connection
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine*
- Baggage hold
- Bicycle rentals
- Children not allowed
- Concierge desk
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine*
- Baggage hold
- Bicycle rentals
- Children not allowed
- Concierge desk
- Elevators
- Exercise gym
- Golf, Offsite*
- Housekeeping - daily
- Internet services*
- Laundry/Valet service*
- Lounges/bars*
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Parking*
- Pool
- Restaurant
- Room service*
- Safe deposit box
- Shopping mall*
- Spa*
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports*
- Business Services*
- Internet Access*
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Please contact hotel directly for details on available packages.
* Fees may apply
- Bike rental
- Direct access to a beach
- Fitness center on-site
- General *Crossy Road - Each game specifies its minimum age requirement. The general recommended age is 5 and up. Children under 12 must be accompanied by an adult. Guests can purchase a rechargeable card with any amount they choose to use on all the games.
ARCADEStep into the action at ARCADE, the newest addition to Vibe City.Packed with a mix of classic and modern games, this vibrant space is designed for players of all ages. From claw machines with exciting prizes to fan-favorite games like Crossy Road reimagined for today’s generation, it’s nonstop fun around every corner. - Hot tub7 Outdoor Hot Tubs, 2 Indoor Hot Tubs
- Non-Motorized Water Sports *- Kayaks- Paddleboats
Additional activities in the Fitness Center:
- Obstacle course
- Yoga Hut
- Aerobics room
- Spinning room - Pool
Central Pool
Exclusive to adult guests, the central pool at Heaven is the perfect spot to grab some sun, lounge, or cool off with never-ending cocktails.
Semi-Olympic Pool
Available at Heaven for all adult guests, this cross current pool combines relaxing currents with the all the style of Hard Rock.
Cross Current Rhythm Pool
Available at Heaven for all adult guests, this cross current pool features combines relaxing currents with the all the style of Hard Rock.
Heaven Indoor Pool
Located within the Heaven Bar & Nightclub, this indoor pool is surrounded by lavish style and undeniable opulence. - Spa *Located at Heaven for adult guests only and loaded with indulgent style, the Rock Spa® offers every guest a personal paradise and total Rock Star zen. Enjoy everything from massages and facials to renowned Hydrotherapy and peaceful surroundings. It’s no limits relaxation thanks to our qualified team of Spa Advisors and a full menu of tantalizing services.
- Tennis courtThere are 3 tennis courts onsite. There are 3 lit tennis courts onsite.
- Water activities *
Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya
Hours of Operation*:
-10:00am to 6:00pm
-Snack bar: 11:00am to 5:00pm*Times are subject to change based on occupancy
Attractions:
• Attraction 1: 9 slides of different sizes for children and teenagers
• Attraction 2: 8 slides of different sizes for children
• Attraction 3: 6 high-speed slides for teenagers and adultsDetails:
• Minimum height for slides is 3 feet 5 inches
• All children under the age of 8 must be supervised by an adult
• Poolside snack bar available
- Golf *Golf course located within 10 miles of the property.
- On-site EntertainmentThere are schedule theme parties throughout the week.
* Fees may apply
A shimmering compliment to the sparkling waters of the Caribbean Sea, this romantic, adults-only resort appeals to honeymooners, spa-lovers and couples looking to tie the knot or fall in love. An inviting blend of service and amenities, guests are treated to a dynamic selection of restaurants and bars; pampering spa services; daily and nightly entertainment; a variety of non-motorized water sports and spacious guestrooms featuring a private balcony with a hammock, 24-hour room service, Hydro Spa tub, and plush bathrobes and slippers to use throughout your stay.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
24414 reviews
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Oct 16, 2026Nice place to stay, but you can get cheaper deals online not sure I would recommend becoming a member
Hotel is nice but under construction and food in lobby leaks Employees amazing especially manu, Brenda and Maria at faro I don’t like how they cater to ppl who aren’t members more than those that are As members they keep giving us less and less than charging us more and more, so I will not upgrade my membership past the VIP presidential
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Oct 16, 2026Exceptional stay!
Visited Hard Rock Riviera Maya, and the experience was exceptional!! Staff, food, drinks, and hospitality are one of a kind! Special thanks to our Butlers, Gabriel and Samantha, for their attention and coming through with all our needs and requests! Made our stay even more relaxing and easy. We loved it!
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Oct 16, 2026
Sound Check for Weddings
LOVED Hard Rock Riviera Maya when my fiance and I went in September for the Sound Check to plan our wedding in December, 2026. The staff was friendly, polite and professional. We met the general manager, John Kirwan, who was extremely welcoming and kind. He shared all of the improvements happening at the property, including all new furniture and decor in every room (more than 1,000 rooms) by the end of October 2026, and ensured me that our wedding events for our 76 guests would be everything I've ever dreamed of. The food was amazing, the drinks were great, the resort was clean and well-maintained. We absolutely loved the vibe and atmosphere, which was upbeat and upscale. We stayed in building 2, which was recently renovated and it was fantastic. The pool party on the Hacienda side was the most fun pool party we've ever been too. The wedding venues are beautiful. The wedding staff, Liz, that gave us a tour of the resort was incredible. She showed us all of the venues and a guest room. She took the time to explain how the spaces would accommodate our guests, offered suggestions for our group, and we ultimately picked venues that are truly amazing for our events. She arranged for us to meet all of our vendors, which after meeting them, gave me the confidence that our wedding will be perfect and make all of my dreams come true. Thank you, John, Liz and the staff at Hard Rock for the amazing experience. We can't wait to see you in December.
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Oct 15, 2026
Best time ever!
I had the best time ever Axel, Kevin, eddie really made us feel welcome and wanted to really interact and help us have a great time. Thank you hard rock riveria maya!
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Oct 15, 2026
Hard Rock Riviera Maya!
We had an amazing time! at Hard Rock Hacienda Riviera Maya! our Butlers Daniel and Emmanuel did a great Job helping us out in our needs. As an member I can tell my guests that went for the first time had an amazing experience and enjoyed the stay. They made our stay pleasant.
- Advisory- The hotel has an Adults Only Concept. The hotel will not allow any children under 18. - The hotel is located on the ocean but it is on a lagoon style beach. There is a beach inlet located in front of the hotel. - Spa treatments are not included in the vacation price. Fees apply.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe Heaven Eden is officially open and the guests that are staying in Heaven Eden will have access to the new adults only section. • Building 1 • Building 2 • Eden Beach • Eden Pool • Wai, Umo, Faro, Petit Cochon Adults staying in Hacienda can access to (Wai, Umo, Faro, Petit Cochon) of Heaven Eden for dinner and guests staying in Heaven or Hacienda will have access the areas as family friendly, Heaven Lobby, Spa, Posh and Body Rock.
- AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
- AdvisoryDiscover "The Rock" Climbing Experience at Vibe City! Located on the ground floor near the bowling alley, it offers two exciting climbing options: Bouldering—a 3.5m wall with difficulty-based grips, no safety gear needed; and Vertical Climbing—an 8m wall with a safety harness for controlled descents. Open daily from 10 AM to 8 PM, it’s perfect for ages 4+ (bouldering) and 6+ (vertical). Day Pass: $10 (coming soon). Climbing shoes: $5. Maximum capacity: 15 participants.
- AdvisoryThe Hard Rock Hotel Riviera Maya - Heaven Section will operate as an All Ages property from June 27, 2027 through August 21, 2027. During this period, families with children will be permitted to stay in the Heaven section.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed:
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.