Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.
870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.
Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Nov 19, 2024Amazing Work!
I got married on 10/20/24 and JJ Studio was my photographer. I had the pleasure of working with Jose and he did an amazing job! I would for sure recommend them to family and friends if they decide to do a destination wedding. I was very pleased with my photos when I received them
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Nov 19, 2024
Best family vacation
The Hard Rock was truly amazing. Staff were top notch! Pools were clean and fun. We never had to leave for a good time there was so much to do! Kids activities were such a great time for them. We did family photos. Mauricio and Erika were the best!
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Nov 19, 2024
Level of service can't be beat!
Once again, our visit to Hard Rock Riviera Maya EXCEEDED our expectations. The level of service provided by the staff is like no other resort and is what has kept us coming back. We have been to this resort many times over the past few years. This time we came with 2 other couples to celebrate my cousin's 50th birthday. Each restaurant helped us celebrate with a dessert/candle/singing etc. We stayed in Building 1 on the Heaven side (roof top terrace) and our butlers Daniel/Gabriel were always easy to reach to answer our questions and to take care of our dinner reservations with our friends for the week. They went above and beyond to be sure we were looked after. If you get a chance to use their services, you won't regret it! Simply having all our dinner reservations in place gave us peace of mind. A huge thank you also goes to Roberto and Viky at the Eden Pool. Every day they ensured we had a buckets of water and Corona's. We were able to order food via the QR code they provided us as well. Thank you so much to these 2 incredible staff members! They work so hard and it doesn't go unnoticed. Also at the Eden Pool, we wanted to thank the pool bar staff too. They worked very hard all day long to keep everyone hydrated! We also want to mention Francisco who was our server for breakfast on the patio outside at Faro one morning. He has an incredible personality and was very fun to interact with. A good sense of humour! We ate breakfast at Ciao on 2 occasions and our server was Erika both times. What a pleasure she was. Very sweet and helpful. She remembered us after a few days in between our first and second breakfast. She even recalled what beverage I had previously and asked me if she could bring it. Also our table chef at Zen was so fun. HIs name is Hugo and he made our dining experience enjoyable with this skills! Food was very good! As for the resort, it is still beautiful. But note that renovations and upgrades are in progress. They have had a large amount of rain over the past few months and are busy repairing damages caused by that. Don't be afraid to ask for a room change if you feel you need it. I think the rooms likely all need a little touchup here and there. But overall, we had consistent housekeeping and fridge restocking. As for the food, what can I possibly say. We were a group of 3 couples and all our dining experiences were amazing. Wai (Thai), Ciao (Italian), Toro (Steak) and Petit Couchon (French) and Zen (Japanese). As a special dining experience, we also had dinner at Taste of the Senses, a 90 minute meal with multiple courses from around the world all served with mixology cocktails. The walls/table are all virtual reality which made it very surreal. One minute we are all on a plane flying to the UK, the next in Italy etc. The cost is $150 pp but if you are looking for something unique then do it! A team of about 5 servers plus a main MC will keep you entertained.
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Nov 18, 2024Mexico Girls Trip
We had a fantastic time here!!! Sam and Knife, Alex and Alejandro were fabulous. We were a group of 21 women having silly crazy fun. Every restaurant spoiled us and we felt truly special and this was thanks to our amazing Butlers, Sam and Knife. Thanks for a wonderful vacation.
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Nov 18, 2024
Mexico’s jewel!!
We had a fantastic time here!!! Sam and Knife and the team were fabulous. We had a cabana for the week, for 21 women having crazy fun Nov 2-9 everyday our bartenders at the pool were spectator, could not ask for better, everything that was requested they were on it! Every restaurant spoiled us like never before. Love Love Loved IT!!