Customer Ratings & Reviews
TripAdvisor Traveler Rating4088 reviews
Great home base for exploring London
Our family had an excellent stay here. The location near Waterloo station was perfect. Rooms have everything you need and the breakfast was quite good. When we asked for an extra towel or pillow, we never waited for more than 5 minutes. Staff was friendly and helpful. My only complaint is the bed. It was old and my back did not do well on it. I know they are renovating and I hope new mattresses are in order.
Everything within a 20-30 minute traveling distance but nothing close by
Pros: (1) good breakfast (2) clean (3) safe enough area (4) near Waterloo tube station which can get you almost anywhere (5) good value for Hilton points/price (6) one of only hotels I could find with sleeping accommodations for 3rd person for a reasonable price (7) has a bar and restaurant on site (8) great hair dryer (9) in room safe (10) lots of options for dining within a 10 minute walk Cons: (1) location - let me explain - in some ways it is good because it is centrally located and a 20-30 minute journey to almost anywhere you would want to go. On the other hand, it is a 20-30 minute journey to almost everything. There was nothing we really had on our itinerary on this side of the river. Everything was a trek. It was difficult to stop back by the hotel for a rest or change of shoes etc. we would finish daytime tours, have to schlep back to hotel to freshen up and change clothes and then walk another half an hour back to theater. this would be a deal breaker for me to stay here again. (2) we had some trouble getting Ubers. We had no trouble if we were in Westminster and trying to come home but had trouble from this location. (3) we asked front desk to call a cab for us and they told us no to walk down to the train station. We did, but had only first arrived and took some time to traverse the rather large station and figure out where this was. It would have been much nicer if they could have either helped us to call a cab or told us how to do it ourselves. This was the only negative experience with the staff but made an impact as we were all tired, hungry, jet lagged etc.
Nice hotel however wouldn’t stay here again due to the constant noise at night, I expect better for the money
Although there is a warning of them building an extension this is most certainly not the problem. About 2300 on the first night I had a continuous high pitch tone until 0600 the following morning. When I called staff up about the problem they informed me that it was because the hotel has bad water pressure and it’s when people are taking showers or flushing the toilet. Yet this was continuous. I had to move rooms after the first night and again in this new room I still had the same problem. So make sure you ask for a room specifically away from the water pressure cupboards. The room itself is nice and you are able to claim a £5 (max of 2) if you skip room cleaning for that day which is one benefit. The breakfast is good with lots of variety, however we incurred problems within the restaurant that they have. It’d take 30 minutes to receive an initial drink and we were asked at the time of ordering if we were going to leave a service charge. Which ultimately decided the service we were going to get. The service staff at the reception, room cleaning, bar staff were all lovely.
Window not opening in the room. Breakfast based on bakery and fried products.
Family room. We experienced the window not opening in the room, and smelling was bad. Breakfast did not meet the expectances of a person not wishing for bakeries or oil fried products. Unfortunatelly, not a great experince.
Great location, reasonably comfortable.
We stayed here for about 6 nights during our stay in the London area. It was more reasonably priced than some others in the area, and a clean, comfortable place to come back to after full days of sightseeing. Although a bit dated and starting to look run-down, the hotel is having some renovations done; I'd be interested to see what changes they make. Pros and cons: Pros: * Great location. Within walking distance of the Tube, the National and Globe theatres, restaurants, and many attractions. * Comfortable beds, and reasonably quiet. * We were able to adjust the room temperature to our preference. (I count this as a plus, since we don't always find this to be the case in hotels.) * Plenty of choices for the breakfasts; several nice espresso machines; attentive breakfast area staff. Cons: * Smallish bathrooms. Even though we would have been happy to re-use our towels, there was no place to hang them other than a single towel bar on the sink. Not enough counter space. * Shower was slow to drain, the base filled up alarmingly quickly. On a couple different nights, we heard the sound of water draining (but hard to determine where). * After our first night, when above-mentioned sounds of water draining kept us from getting a good night's sleep, we asked the desk staff about the possibility of changing rooms. She asked us to check back in the afternoon, which we did ... they had NO record of our request! Rather than mess with it, we just decided to stay put. * Small elevators, only 2 out of the 3 were in operation during our entire stay. This led to crowding and people having to wait. * Food options later in the day are quite limited. Upon our arrival, we were hungry after a day of traveling but the pumpkin soup was absolutely tasteless. Nothing available for after-theatre cravings.