Resort Details
- Beach ClubCome enjoy a refreshing drink while lying on a beach chair or sitting in the palapas as you admire the beach of Puerto Vallarta and Bandera’s Bay. Showers and bathrooms are available as well as snacks.
- Cascada BarRight next to La Troje Restaurant is Cascada Bar. It provides service around the pool and it’s also the place to enjoy our nightly entertainment. Root for your favorite sports team or relax to ambient music on the satellite TV.
- La TrojeWith its breathtaking view, La Troje Restaurant is the perfect place to have a snack at noon or late at night, whether you are enjoying the sun or relaxing in the evening. This is the ideal spot to unwind with its lovely palm shelter and prime location just in front of the pool.
- Los Portales (Main Buffet Restaurant)Los Portales Restaurant is beautifully decorated with a contemporary Mexican Style. From its wide terrace overlooking the gorgeous gardens and pool area, you will breath the authentic essence of a Mexican Hacienda while tasting the flavors of our regional or international cuisine.
- Sabores de Mexico
This specialty restaurant features a charming atmosphere with an elegant Mexican décor. Enjoy the authentic Mexican flavor of our exquisite dishes from different regions of the country. Or let us tempt you with our delicious international cuisine. The menu alternates between a Mexican à la carte menu and Internacional Signature selection each day.
A previous reservation is required with our concierge.
- 24-hour front desk
- Babysitting†
- Banquet facilities†
- Bell staff/porter
- Boutiques/stores†
- Car Rental Services†
- Children programs
- Cocktail lounge
- Dry cleaning†
- Gift/News stand
- 24-hour front desk
- Babysitting†
- Banquet facilities†
- Bell staff/porter
- Boutiques/stores†
- Car Rental Services†
- Children programs
- Cocktail lounge
- Dry cleaning†
- Gift/News stand
- Jacuzzi
- Laundry/Valet service†
- Lounges/bars†
- Luggage service
- Multilingual staff
- Restaurant
- Safe deposit box
- Spa†
- Tour/sightseeing desk†
- Wireless internet connection in public areas
- Meeting/Board Rooms†
† Fees may apply
- Pool
- Spa †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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A Different Experience - the pros and cons
One of my best friends and I traveled to Puerto Vallerta and stayed at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive for six days. It isn’t a luxury hotel; however, it has an authentic Mexican vibe. The staff was extremely friendly, attentive, and helpful. Our housekeeper, Avencia, was quite pleasant and cheerful. The restaurant servers are top-notch and will go out of their way to make sure you are having a nice experience. The breakfast made to order eggs, fresh fruit and pastries were delicious. Lunch buffet was not tasty and the hamburger patty at the snack bar was gristly. Buffet Fiesta Mexicana was beautifully set up and the tacos were wonderful. The nice atmosphere of the specialty restaurant was our absolute favorite. Special thanks to our server Alfredo, bartender Carlos, and Captain Jesus for the delicious shrimp and steak kebabs, one of the best meals of my trip to Puerto Vallarta. Unfortunately, there are several issues with the property. Rooms and bathroom are extremely dated in design. Three stair steps (a “sunken” bedroom) are in the room which may make it challenging for those with mobility issues. Additionally, the room is cold and drafty and no heat. There was also a severe lack of outlets. Good luck charging multiple phones or devices at the same time. I asked for a power cord/surge protector and was shocked at the hazardous cord I was given. Lighting was also less than ideal. We had to request repair for the old, rusty reading lamps next to the bed. Noise disturbances is a major issue because the walls are paper thin. Pool was clean but not heated. There’s a hot tub which is connected to the pool, but it was not heated, and the jets were not turned on. Thus, it mainly served as a kiddy pool. We and several other guests had an unpleasant situation during check-out regarding the wristbands. I overheard a man say he would not return to Hacienda Buenaventura because of that situation. I am not sure if I would stay there again because there are so many better options in Puerto Vallarta.
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It's great be home
The Hacienda never disappoints, fabulous resort with excellent staff, Alfredo Bobadilla is amazing in restaurant Sabores de Mexico , captain Jesus Zepeda, bartender Ivan Aguilar is fantastic along with others like Laura, Modesto, David and Victor. We love the authentic Mexican feel, it's like coming home!
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A friendly cultural experience in Mexico.
Genuine Mexican architecture, large pool, with surounding garden and trees. Most of the staff speak English. You feel that you have been in Mexico, not just to an all inclusive hotel. It is a good walk to the beach, so people with mobility issues tend to stay nearby and just swim in the pool.
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Special dinner at Hacienda Benaventua
Just finished having a fabulous dinner. Served by Alfredo Babadilla at restaurant Sabors de Mexico. The meal was fantastic and the service was lovely. The bartender Carlos was very attentive. Much appreciation to the captain Jesus Zepeda. I hope to return again sometime soon.
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Excellent in all ways
Excellent cleanliness, staff, food. The Restaurant Sabores is lovely, with service by Alfredo, co-captain Jesus and bartender Carlos. Excellent , thoughtful servers throughout the breakfast, lunch and dinner buffets. And hats off to the groundskeepers. It is a beautiful facility in all ways!! Housekeeping has been prompt and professional.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.