Hotel Promotions
Non-refundable Rate - No cancellations or changes allowed
.
Applicable Dates:
Booking Dates: 15 Nov 2019 to 31 Dec 2050;25 Aug 2021 onwards
Travel Dates: 15 Nov 2019 to 31 Dec 2050;25 Aug 2021 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

On-Site Amenities
  • 24-hour front desk
  • Bell staff/porter
  • Concierge desk
  • Conference facilities
  • Dry cleaning
  • Elevators
  • Free high speed internet connection
  • Luggage service
  • Meeting rooms
  • Multilingual staff
  • 24-hour front desk
  • Bell staff/porter
  • Concierge desk
  • Conference facilities
  • Dry cleaning
  • Elevators
  • Free high speed internet connection
  • Luggage service
  • Meeting rooms
  • Multilingual staff
  • Onsite laundry
  • Safe deposit box
  • Smoke-free property
  • Tour/sightseeing desk
On-Site Wedding Services
  • 2167

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 4568 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Still waiting...

    After 6 hours and requesting bath towels and face cloths from 3 different staff, still no towels. We'd been traveling for two days, hot and sweaty, and needed showers. The room had two towels and two hand towels. They said they'd bring them right up. Still at 930 pm, no towels. One staff spent all day training new employee. Customer service lacking here. Four stars? No. Three is as high as we go. Very frustrated with staff's lack of attention to detail. Not from England, here on our honeymoon. Asked for advice on restaurants in the area, and not the best area either! Hotel staff said there were plenty of restaurants down the street. He asked nothing further, and we walked blocks and found a Hampton Inn. We are world travelers, and won't ever stay here again.

    Jul 06, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    they charged for TAP water, offered to refund and WON’T !!

    hotel was nice ; BUT they charged £12 for provided table water with dinner, upon checking after - this was incorrect and they have NO charge on table water. Have requested money to be refunded, at the front desk, via 3 emails, by phoning the hotel and via 2 more emails, NO REPLIES, extremely disappointed.

    Jul 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Highly recommend . Great central hotel

    Fantastic hotel for a few nights in central London . Check in fast and efficient with a much needed welcome drink in the heat . Rooms were spotless and had everything you needed toiletries, water, air con etc Breakfast was first class , attentive service and great selection. Everything fresh and well presented . Drinking the sky bar were are delight and once again great staff serving Would highly recommend this hotel for a London stay , close to Waterloo station and within 20-30 min walk of alot of attractions .

    Jul 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Never fails to impress

    Another great stay, thankyou, in this really lovely hotel. My room was extremely comfortable with everything you would need; especially good air-conditioning during our hot weather. Staff are welcoming, helpful & really caring. A special mention for a gentleman on Reception (Mahmood?) who went out of his way to be helpful. Breakfast, once again, was really good with plenty of choice. Sky bar is amazing! I hope to be back soon.

    Jul 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Still Liking It

    2nd time here with a 3rd planned in a couple of weeks. We like the location with a 10 minutes walk from Waterloo Station (leave exit 2 and turn right along Waterloo Road). The hotel itself is modern with OK size rooms all with lots of light, mini bar (chargeable), safe and ironing board. The TV enables you to cast programmes from your mobile device. You are going to get some noise during the night due to location, including sirens from time to time. Unfortunately this time we got morning noise from internal fire alarms that were never explained. Love the views from the rooftop bar and the drinks voucher for H10 members. Looking forward to next time.

    Jun 22, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedSpecial cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)This property accepts credit cards and cashThis property uses eco-friendly cleaning productsPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    Special Checkin Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Due to a yearly private event, The Waterloo Sky Bar will be closed on December 31.

    Know before you go: Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Contactless check-out is available.

    Renovations: The following facilities are closed seasonally each year. They will be closed from December 31 to December 31:Bar/Lounge The property will be renovating from November 26 2024 to June 30 2026 (completion date subject to change). The following areas are affected: GuestroomsHallway Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

    Optional Fees: Fee for full breakfast: approximately GBP 26 for adults and GBP 26 for childrenOffsite parking fee: GBP 14 per day (0.5 mi away)Rollaway bed fee: GBP 79.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

{{title}}

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319