Resort Details
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Conference facilities
- Dry cleaning
- Elevators
- Free high speed internet connection
- Luggage service
- Meeting rooms
- Multilingual staff
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Conference facilities
- Dry cleaning
- Elevators
- Free high speed internet connection
- Luggage service
- Meeting rooms
- Multilingual staff
- Onsite laundry
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4568 reviews
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Jul 06, 2025Still waiting...
After 6 hours and requesting bath towels and face cloths from 3 different staff, still no towels. We'd been traveling for two days, hot and sweaty, and needed showers. The room had two towels and two hand towels. They said they'd bring them right up. Still at 930 pm, no towels. One staff spent all day training new employee. Customer service lacking here. Four stars? No. Three is as high as we go. Very frustrated with staff's lack of attention to detail. Not from England, here on our honeymoon. Asked for advice on restaurants in the area, and not the best area either! Hotel staff said there were plenty of restaurants down the street. He asked nothing further, and we walked blocks and found a Hampton Inn. We are world travelers, and won't ever stay here again.
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Jul 05, 2025they charged for TAP water, offered to refund and WON’T !!
hotel was nice ; BUT they charged £12 for provided table water with dinner, upon checking after - this was incorrect and they have NO charge on table water. Have requested money to be refunded, at the front desk, via 3 emails, by phoning the hotel and via 2 more emails, NO REPLIES, extremely disappointed.
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Jul 05, 2025Highly recommend . Great central hotel
Fantastic hotel for a few nights in central London . Check in fast and efficient with a much needed welcome drink in the heat . Rooms were spotless and had everything you needed toiletries, water, air con etc Breakfast was first class , attentive service and great selection. Everything fresh and well presented . Drinking the sky bar were are delight and once again great staff serving Would highly recommend this hotel for a London stay , close to Waterloo station and within 20-30 min walk of alot of attractions .
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Jul 03, 2025
Never fails to impress
Another great stay, thankyou, in this really lovely hotel. My room was extremely comfortable with everything you would need; especially good air-conditioning during our hot weather. Staff are welcoming, helpful & really caring. A special mention for a gentleman on Reception (Mahmood?) who went out of his way to be helpful. Breakfast, once again, was really good with plenty of choice. Sky bar is amazing! I hope to be back soon.
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Jun 22, 2025
Still Liking It
2nd time here with a 3rd planned in a couple of weeks. We like the location with a 10 minutes walk from Waterloo Station (leave exit 2 and turn right along Waterloo Road). The hotel itself is modern with OK size rooms all with lots of light, mini bar (chargeable), safe and ironing board. The TV enables you to cast programmes from your mobile device. You are going to get some noise during the night due to location, including sirens from time to time. Unfortunately this time we got morning noise from internal fire alarms that were never explained. Love the views from the rooftop bar and the drinks voucher for H10 members. Looking forward to next time.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedSpecial cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)This property accepts credit cards and cashThis property uses eco-friendly cleaning productsPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Due to a yearly private event, The Waterloo Sky Bar will be closed on December 31.
Know before you go: Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Contactless check-out is available.
Renovations: The following facilities are closed seasonally each year. They will be closed from December 31 to December 31:Bar/Lounge The property will be renovating from November 26 2024 to June 30 2026 (completion date subject to change). The following areas are affected: GuestroomsHallway Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
Optional Fees: Fee for full breakfast: approximately GBP 26 for adults and GBP 26 for childrenOffsite parking fee: GBP 14 per day (0.5 mi away)Rollaway bed fee: GBP 79.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.