H10 Atlantic Sunset

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2203 reviews

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  Family visit

  This is a very stylish, nice, clean hotel with a warm atmosphere. The food is very tasty in all of their restaurants. The staff is helpful and kind all the time. I highly recommend it for families and for couples as well. The cultural experience at H10 Atlantic Sunset, left us with many stories and great memories. The hotel facilities and room services are exceptional. The staff are also accommodating and friendly.

  Apr 21, 2025
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  Perfect Vacations in family

  This hotel is perfect for relaxing and having a great time in family. It has a great balance between calmless and acrivity, good food and a great building and decoration. We decided to get the Privilege option and think it was a very good idea, a separated swiming pool and restaurant. I need to mention all the people working on The View restaurant while we were there, they were really friendly and treated us incredibly well. Marcos, Ramón, Laura, Xuan, Damián, Katua, Iago… great team!

  Apr 18, 2025
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  Great for families

  There were 9 of us who went. Having previously stayed in a h10 in lanzarote we were expecting a high quality hotel which is exactly what we had. The staff could not have been nicer. Especially manuel who checked us in. All the bar staff and the restaurant staff and entertainment staff were so friendly and helpful. Having 9 of us it could be difficult to get a table but we never experienced any issues. We sometimes had to sit on 2 tables right next to each other which was not a problem. The app was really easy to use and we sometimes booked ahead which helped. We went to the Italian one night which was lovely but had all other meals at the main restaurant and the choice of food didn’t disappoint. The cocktails were great especially the sweet Lola. Having young children the entertainment was a highlight for them. They enjoyed going into kids club for an hour some days to play and do some crafts. In particular the pool party on the Thursday was exceptional with prizes to be won, inflatables to play on and entertainment to watch. It was great. Finally on our last day we had a late flight and after checkout we were given complimentary lunch still and drinks included. This was great and allowed us to keep the kids entertained for the final day. Would absolutely recommend for families.

  Apr 18, 2025
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  Falling standards and poor guest relations

  We had stayed here in April 2024 as a family of four and had a lovely time so decided to return with our wider family (group of seven). Unfortunately standards seem to have fallen this year and the guest relations/customer service were poor at times. We stayed all inclusive and this should open up access to several restaurants on top of the main buffet. All meals have to be booked at specific times and via the hotel app, which is restrictive in itself, it would be far more relaxing to go for breakfast when you wake up, rather than plan this the day before. The Italian restaurant was a real highlight last year but this year it was very difficult to book and when we did eventually manage to book in, the food was of a poor quality. It is branded as “authentic Italian” and whilst we don’t mind pasta al dente, we had to send our three year-old’s meal back twice as the pasta was raw. You could only book each meal for the occupants of your room, which meant we struggled to book meals for all seven of us and this seemed to cause a problem to all the waiting/front of house staff. There is always loud music pumping out of the adjacent Hard Rock hotel which is usually bearable, but on the Saturday night they hosted a concert which was extremely loud and our room faced their stage which meant our kids were kept awake by the noise and laser show. When we spoke with reception they had been aware of the concert plan but did not seem to think they should warn the guests. I emailed guest relations to outline issues with meal booking, availability and the concert and it took them 48hrs to reply. The reply said to visit reception/guest relations. When we attended, Noemi fro guest relations just said “mmmmm I understand” in a patronising tone and did not address any of our issues. She said she would take it up with her manager Rosario and get back to us, this never happened, which was poor. On the plus side, the hotel remains very clean and the kids entertainment team are excellent

  Apr 16, 2025
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  Excellent hotel and great value.

  My wife and I both mid 70's stayed at this hotel for one week at the end of April on an all inclusive basis which was great value for money and thought it was probably the best package holiday hotel we have stayed in. We had a very spacious and well appointed room with a sea view, a large wardrobe with loads of coat hangers a bonus for my wife! The hotel was built around 2 years ago and reflects this everything in excellent condition. The mini bar was restocked every two days and was included in the cost. There was a good variety and choice of food. We also ate at the 3 speciality which were included and all very good. The selection in the bar was excellent, branded spirits with Fever Tree mixers. Staff were excellent and very friendly. The hotel is in quite a hilly location with a few shops within a 10 minute walk. Very child friendly which wasn't an issue for us. Would highly recommend this hotel and would stay here again.

  Apr 15, 2025