Customer Ratings & Reviews
TripAdvisor Traveler Rating8587 reviews
tranquil, lovely attention to detail, gorgeous gardens, room beautifully and tranquilly decorated. The pool is wonderful. Incredible view of Ocean, could see whales breaching, Did not want to check out. Will be back next year
Wonderful resort. We felt welcomed immediately and the hospitality was wonderful throughout the stay. Our hotel room was perfect and had a wonderful view. We will most certainly return again. Mahalo!
I cannot say enough good things about this resort. This was a birthday celebration trip. The concierge team reached out a month before check in and couldn’t have been any more helpful. I must give a special mention to Gilbert at checkin who really went above and beyond to make this stay a memorable one. I was very fortunate to be staying in the Napua tower which has probably the best Hilton lounge I’ve ever used. All of the lounge staff were exceptional, friendly and welcoming. In fact, every member of staff I interacted with be it at the pool, bars or restaurants, lounge or housekeeping always had a friendly smile and plenty of aloha. The grounds and gardens are meticulously kept and I absolutely loved all the art work and Botero statues. The adult pool was a calm oasis. The only slight negative was noise from the ongoing renovations but it certainly didn’t detract from the enjoyment of my stay and gives me the perfect excuse to return to see how everything looks on completion. A sincere mahalo for making this a most memorable birthday trip
Amazing luxury hotel in a class like no other. Service, food, drinks, views, pools are to die for. Nice beachfront. Hotel is so beautiful! We ate at Humuhumunukunuku and food was great! Spa was very nice too.
Wow! Just wow!
In a day and age where customer service isn’t a thing, this hotel stands 100% above the rest. Every single staff member was accommodating, kind, happy and courteous. They all made us feel welcome and as if they were happy to have us. The hotel is the perfect location, and is immaculate. The decor was spectacular. It looked different depending on the time of day. Yoga on the beach was an added touch that made me happy every morning. Even the valet was kind and helpful. Perfect location for an amazing family vacation.