Customer Ratings & Reviews
TripAdvisor Traveler Rating8643 reviews
Nothing Compares to Grand Wailea
We’ve been to other hotels and resorts on Maui but the Grand Wailea is our favorite. The location can’t be beat, grounds are magnificent and every single staff member is so nice and welcoming. We can’t wait to go back.
Nice and Noisy
Beautiful location, but we arrived as part of a large (several hundred room) group and were told rooms were pre assigned, but since we extended 3 additional days they had a great room for us. We were put in (0036), which did have an ocean view, but was also directly across from a major construction project (spa renovation). Imagine enjoying a morning on the beautiful beach or by the pool In the hot sun, and going back to rest and relax before getting ready for evening events…only to have jackhammers right across the hall! They did agree to move us to another room (this one could not see the water from the bed) that was quiet. The hassle of having to pack up a weeks worth of belongings to move was a major pain! And the second room, while quiet, had a bed that made you feel like you were rolling off the low side….no way we were packing up again so just endured that for the rest of our “dream vacation”.
A stay in Wailea
The hotel grounds and rooms are great, however the service could be improved. The spa needs to be updated and is tucked away in a retail outlet. They wanted to charge us for guests coming to visit us and visit the spa (which they paid for).
Impeccable. Stay of a lifetime. Breathtaking hotel.
Best in Maui! The overall experience is grand - from the service, the hotel, the rooms, the pools, the restaurants, beach access, and access to other hotels and shopping (walking distance from both). The customer service is unsurpassed: all are kind, friendly, and accommodating. The hotel is by far the most beautiful, no photo or video can do it justice. The pools are the best on the island, with countless pools, slides, lazy river, and swim up bar. The entire experience was impeccable and we had so much fun! The hotel experience made this a trip of a lifetime! I read a lot of complaints regarding the construction, but we hardly noticed or were bothered by it. I would not let this deter you from staying here.
I was nervous to book this hotel after reading the terrible reviews. I booked anyway and glad I did. The hotel is undergoing renovations but it did not effect our stay. The pool complex is great for kids, my son had a blast at the Tarzan swing and all of the slides. The grounds are gorgeous and they offer a lot of activities for guests. We had no issues with the staff being rude as stated in other reviews, in fact everyone was helpful and kind. We had a renovated ocean front suite , it was spacious and clean and had a beautiful view of the grounds and ocean. All of the restaurants were open except one. The pool bar is open until 5:30 with full service until then, another reviewer said 4 on which is not true. They also acknowledged my husbands diamond status and gave us a nice upgrade , again another reviewer had a negative experience with that , our experience was positive. The resort food and drinks are in fact very expensive, but it's a Waldorf Astoria brand in Maui... pretty much expected. Hawaii isn't a budget friendly vacation if that is what you are looking for. I will definitely come again , my 7 year old son is already booking next years trip back!