Property Information
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Resort Details
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Great stay as long as you have no dietary restrictions
Where to begin? Most of the staff were incredibly friendly and helpful, except a select few restaurant staff. Speaking of restaurants, the website and restaurant menus all boasted vegan options for guests. After 4 days, only one substantial vegan meal was to be found. One vegan option was mislabeled on the menu and was not vegan at all (the lasagna) and another vegan option came with cheese mixed in! After explaining that cheese is not vegan, the kitchen made another plate, which also had cheese in it. After this, we asked for plain rice and beans, and the beans had BACON in them! If you're vegan, just get your food in town, don't bother trying to eat here.
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Park Royal, Royal holidays club 👎🏼
Our trip was booked with Vouchers supplied to us after purchasing a very expensive holiday club membership. We were to have free vacation including flights, but had to pay for all inclusive and have yet to be refunded for the cost of airfare. We have spoken to numerous people within the organization and have gotten nowhere. After we booked the trip originally and had paid for what should have been included our bank accounts were compromised and we had several fraudulent charges. So now we refuse to give our new banking info and the company won’t reimburse us for our airfare.
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loved my experience here
I gad a great time here. Everyone was very nice great customer service. Our bartender/server Jorge Fernando made our trip run. He was very generous, fun and always attentive. Exceeded every expectation. Overall I recommend this place and coming back in the future.
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Nice weekend away
I had a nice weekend at this hotel. It not a large resort and easy to navigate. Food and drinks were good. The entertainment team ( Mar, Kevin, Naomi, Mafer ) did a great job getting guests involved in daily activities! All rooms have beach views which is great, I saw quite a few rays swimming while enjoying my coffee each morning.
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It is no exaggeration when I say the bartender Montse made my trip. She is very welcoming, warm, attentive and a pleasur
It is no exaggeration when I say the bartender Montse made my trip. She is very welcoming, warm, attentive and a pleasure to see every day. It was a highlight to sit at her rooftop bar and converse.