Location

Playa Paraiso
Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De Cozumel (CZM) : 15 miles
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 1980

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The municipal government of Cancun and Cozumel has imposed a new environmental sanitation fee which will be collected by hotels. All guests will pay a fee between $26 and $30 Mexican pesos (approx. $1.20 - $2.00 USD) per room, per night. This mandatory fee will be collected by the hotel at check-in or check-out and is subject to change without prior notice.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 8316 reviews
  • 1.0 star tripadvisor rating
    TERRIBLE RESORT ALL INCLUSIVE

    Grand Park Royal Cozumel Cozumel TERRIBLE ALL INCLUSIVE RESORT PLEASE DO NOT GO THERE! I traveled with my husband we felt terrible with this terrible food 928165055 We went to this “all inclusive resort” and our experience was terrible. The food from this place is completely terrible. Very bad quality and not tasty, it’s like they bought the cheapest food in Mexico and cook for the guests.

    Dec 02, 2023
  • 3.0 star tripadvisor rating
    Family vacay!!

    We have been going forever to Cozumel ans park Royal. Every time we go the same to have the same usual problems. The air-conditioning does not work. The toilet does not work properly so in general maintenance in the rooms is not great and this time the food was really bad as well. It was never hot and sometimes I did not even know what was being served at breakfast or at lunch . I feel like I’m going to recycle food make it into something else but it’s not a good look! However, the staff is amazing very kind and helpful. I know the Hotel is trying very hard, but needs to get hard with other hotels! And I feel that people who speak Spanish have an advantage of people speaking English, which is not fair! Other than that, we made the best of it in general it was a good vacation!

    Dec 01, 2023
  • 4.0 star tripadvisor rating
    I will come back

    I have being staying at this hotel for 5 years in a row. The Funtastic team is great! Albi, Juan, Cristina, all really friendly. They made me feel like home. The lifeguard (Raul) is super professional and great with people! You would always feel safe. Food is good based on what you pay. Music in the pool area can be improved. I will definitely stay there again.

    Nov 30, 2023
  • 1.0 star tripadvisor rating
    Worst honeymoon experience. No A/C for three days.

    We stayed here for our honeymoon in November 2023. Upon arrival with the hotel knowing we were there for our honeymoon. They did nothing. Not even a “ congrats”. No welcome honeymooners. Legit nothing. We had no A/C in our room for three days. Our room has three ceiling leaks in it that weren’t taken care of , and they wouldn’t let us switch rooms. It was also my 30th birthday and nothing was done. We sat through a 3 hour presentation to become “ a member” but since we didn’t have $25,000 we said no and then got treated like absolute crap. Absolutely unacceptable and I do not recommend this place to anyone, especially if You’re celebrating big milestones in your life!

    Nov 30, 2023
  • 2.0 star tripadvisor rating
    Disappointing stay

    Communication and food were poor. Hotel lost air conditioning for two days and room was unbearable. Cleanliness needed to be improved around pool areas during the day. Alfredo, Andrea and Carlta made the trip enjoyable.

    Nov 30, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319