Resort Details
- Andiamo RestaurantThe finest Italian cuisine awaits you at the Andiamo Restaurant. In an elegant and pleasant atmosphere, you can enjoy a complete selection of the most famous specialties of Italian cuisine, including our exquisite pizzas.
- Café Solé
Coffee house serving American coffee, cappuccino, espresso, flavored coffees and brewed teas along with a variety of fresh baked sweet rolls, fruits, baguettes, sandwiches, and ice cream.
- El Caribeno
Just in front of the ocean! Open for the family at lunch and dinner, presenting a la carte Caribbean cuisine.
- El Italiano
Italian cuisine with an a la carte menu. Serves dinner. Dress code required.
Consult the hotel upon arrival for hours of operation, reservation policies and dress codes.
- El Mexicano
Mexican cuisine with an a la carte menu. Serves dinner.
Consult the hotel upon arrival for hours of operation, reservation policies and dress codes.
- El Pescador RestaurantTo try the best in fish and seafood, we recommend that you try El Pescador restaurant, our culinary space where you can enjoy special evenings with your partner, groups of friends and family with a magnificent view of the sea as a backdrop.
- Frida RestaurantEnjoy all the flavor of delicious Mexican cuisine at Frida restaurant. With a typically Mexican décor, in this restaurant with a la carte service, you can enjoy typical Mexican dishes.
- La VerandaOverlooking the main swimming pool and hotel gardens. Serves buffet-style breakfast, lunch, and dinner, with Mexican and International cuisine.
- Various Lounges/Bars- Bar Cruceros- Bikini Snack Bar
- Blue Marlin Snack Bar by the beach
- Chac Mool Lobby Bar
- Sports Bar
- Theater Bar (open only during the show) - Veranda RestaurantThe Veranda restaurant is a sensational choice to enjoy a complete service of select cuisine in an international buffet style. With a casual atmosphere, Veranda is up to the task of satisfying the most demanding palates.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Accessible rooms
- Babysitting,Offsite†
- Baggage hold
- Beachfront
- Bell staff/porter
- Business services†
- Car Rental Services†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting, Offsite†
- Baggage hold
- Beachfront
- Bell staff/porter
- Business services†
- Car Rental Services†
- Children programs
- Children welcome
- Children's play area
- Coffee shop
- Complimentary wireless internet
- Elevators
- Exercise gym
- Free parking
- Golf, Offsite†
- High speed internet access†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Safe deposit box†
- Sauna†
- Spa†
- Sundry/Convenience store†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Whirlpool
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- BeachThe Park Royal beachfront is nestled between two very classy deck and lounge areas and is accessible only through a walkway from the main hotel garden.
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKids Club offers a pool equipped with water slides and also offers a variety of activitites for the kids such as painting classes, movies, mini theater, different contests and games, handcrafts, etc.
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Deep sea fishing, glass bottom boats, wave runners, open water scuba diving.
- PoolThere are 3 pools on-site. The hotel offers three adult & family pools: The main pool is surrounded by beautiful gardens and palm trees, the infinity pool is overlooking the Caribbean Sea and has its own wet bar and the third pool also overlooks the ocean and offers a more relaxed and private atmosphere.
The hotel features also two Jacuzzis facing the ocean and one kids pool equipped with water slides, located inside the Kids Club. This property also has swim-up bars. - Sauna †
- Shopping †On-site access to the Royal Village Shopping Center
- Spa †
- On-site EntertainmentDifferent nightly shows will be performed at the state-of-the-art open-air theatre.
- Chankanaab Water and Ecoarchaeological Park
- Museo de la Isla de Cozumel and San Miguel Downtow
- San Gervasio Mayan Ruins
- Punta Sur Ecological Reserved
- Other Local AttractionsDowntown stores, local and ethnic bars, restaurants and shopping malls are located within walking distance or within short driving distance.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9509 reviews
-
Apr 14, 2026Vacations
Carlos was upbeat fun friendly and breath of fresh air amazing !!!
-
Apr 13, 2026Lovely resort, terrible food.
This is a very pretty resort, comfortable, clean, well-maintained, well-located, pretty, with very courteous staff. However, the food was universally awful. In addition, we did not appreciate having to get up early just to claim a lounge chair.
-
Apr 12, 2026Save your money
This resort is in serious need of an upgrade to their plumbing, fixtures and showers, and mattress replacement. You will more than likely experience cold food on all the buffets. Even eating in the appointed restaurants resulted in barely warm food. The best food we had was in the Bikini Bar. Staff is very friendly, but the language barrier was difficult to navigate. There are far better resorts on the island with better food and amenities, all for roughly the same price.
-
Apr 11, 2026Worst All inclusive we have ever had :(
If you don't care for the service, or the variety of food, or the room, or the cocktails,or the entertainment then this is the place for you. Service- it is not the workers' fault, but they are very short staffed. Checking in took 40 minutes. Your wanna drink from the bar? Most of the times there's just one bartender( 2 if you're lucky) tending to 10,15 people. And they usually runn out of bananas or mint by mid-day so wake up early if you want cocktails based on that.You wanna get in the buffet? Wait time at least 10 minutes. For a buffet? Really? Restaurants- very limited variety of food in all 4 restaurants. Not even fries or bacon in the morning. You might get scrambled eggs if you are lucky. Couples times I even managed to get coffee served to me. Hurray! Also half the food you could get there is cold. The room is standard- 2 beds and a bathroom- you might have issues opening your front door or your bathroom door, but maybe I am too spoiled when it comes to doors. The entertainment is not much- most of the times we were bored at the pool. By the way, supposedly we were VIP which should mean free cabanas, but for one of the days were charged 30$ for one. If you are adventurous try walking outside your room past 10pm- they turn the lights off, so if you fall into the bushes that's on you. If you like being asked numerous times a day to visit a timeshare talk just hang out in the lobby- you will not be disappointed. This was also the first time in my life I had to wait 15 minutes in life to check out. I've been in Mexico to at least 5 different cities in at least 10 different hotels and this is the only time I couldn't wait for my vacation to be over. At checkout we were not even asked how we enjoyed our stay. Because the front desk girl was overwhelmed with people checking out and it was just matter of fact so didn’t even thank us for coming or have a good day, to show they appreciated us coming.
-
Apr 07, 2026
Luxury resort?
Not sure what makes this 4 star or a luxury resort. The double garden view room with a balcony was nice. Having said that it was extremely noisy - with a three floor open hallway that echoed all the way from the lobby/courtyard. Not peaceful. No microwave and no cream/milk or coffee whitener. It was nice to have the option of room service. The resort was clean. One of the pools was always a bit messy with huge leaves having fallen. The “adult only pool” rule at the infinite pool was NOT enforced. Parents brought their children with them and no one batted an eye. A spectacular view of the Sea and enormous cruise ships. Swim up bars at all three pools. The beach is barely. The food was so so. Buffet had same offerings every day with the exception of a “theme.” I think one dish was different in that case. Service was always stellar! Cafe Sole is an amazing place for quick breakfast and lunch options. Best coffee at the resort. Best staff as well. It was our go to.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $75.99 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed