Location

Playa Paraiso
Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De Cozumel (CZM) : 15 miles
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 1980

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The municipal government of Cancun and Cozumel has imposed a new environmental sanitation fee which will be collected by hotels. All guests will pay a fee between $26 and $30 Mexican pesos (approx. $1.20 - $2.00 USD) per room, per night. This mandatory fee will be collected by the hotel at check-in or check-out and is subject to change without prior notice.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.



Stay Requirements

Minimum night stay restrictions may apply.

Applies: Sunday - Saturday(7/6/2016 - 12/31/2050)
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 7818 reviews
  • 1.0 star tripadvisor rating
    One Mistake Too Far

    I really wanted to leave some positives in this review. Especially considering how nice every employee it is. And how most of them really go the extra mile for you. But some things, are just too much. The event I just witnessed, put me over the edge and because of it I am done eating here (before my trip is over) and I will not be back. But let me start from the beginning... We are on a family trip with my girlfriend and her parents. Her parents arrived the night before we did. We knew about this in advance but we really wanted rooms next to each other, so we paid for an additional night - that we weren't even present for - a room and an all-inclusive bracelet for both of us - even though we weren't there - just so we could be next to each other. They checked in both rooms and everything was ready for our arrival. We even verified before we got on the plane. Well to cut to the chase, we arrived and they gave away our room next to them and put us on the other end of the floor. And this is basically how the trip went. Set the bar low, say yes yes yes and fail fail fail. The food was the biggest disappointment and that's saying a lot. It was one step above edible. But not all of it. There are absolutely no cares about allergies despite saying they are. Personally, I cannot stand the taste of cilantro, so I tell everyone I'm allergic to avoid the soapy taste in my mouth. When asked for allergies before being seated, we mentioned it - we were only asked twice this week - but we mentioned it. And then when ordering, we all say no cilantro. No one in our party really cares for it. At least one dish in every meal comes with it sprinkled on top. Not an ingredient, not like a mix in - on top. And since the meals all take 30+ minutes to wait for - we have to pick it off. Especially when the one time we asked them to remake the tacos with it, they said kitchen closed - wow. The hot tubs are actually just tubs. We spoke to the staff. They are never heated. Neither are the pools. So everything is about average 70s temp. No way to warm up. The ocean was usually about the same temp. Not bad - but that is what it is. Not enough elevators and a few under construction - but it could be worse on that front. Alcohol is plentiful but drinks aren't good at all bars. Hit or miss depending on the bartender. They will also try to slip in a different liquor to make their lives easier if a bottle is empty. I saw it happen twice - and its easy for me to tell - I drink Jameson on the rocks and once the drink came as a different color and once I saw them pour from a different bottle and when I asked they said go to another bar. But then for today's final action. The restaurants had just all closed and I was hungry because my meal was covered in cilantro so I couldn't eat it (not that the food was all that good to begin with because again - terrible food) but I wanted food and they wouldn't make me more tacos. So I went to the one grill still open and ordered a cheeseburger. And the man puts the patty on the grill. Okay - precooked, frozen patty - it is what it is. But then he grabs the cheese slice from next to the grill and tries to put it on the burger. It is stuck to his fingers. Oh yea - no glove - bare hands. The cheese is stuck to his fingers. Most of the cheese falls off but then he peels the melted cheese from his fingers and puts it onto the burger - like smears it on. Puts the burger on the bun and hands it to me. I throw it out and almost throw up. I've never seen something so disgusting. It was sickening. Now I'm worried about everything I ate this week. And we are leaving to go elsewhere for the rest of our meals. What a way to close off the trip, right?

    Jan 27, 2023
  • 5.0 star tripadvisor rating
    over all review

    this was our first time staying at the Grand Park Royal in Cozumel. the place is very clean. All the staff was supper helpful. Great activities, lots to do for the entire family. The beaches and pools were fantastic. Great snorkelling right off the beach. this would be a place we would stay again.

    Jan 27, 2023
  • 4.0 star tripadvisor rating
    Good place for a vacation

    bring water shoes for the beach. slightly rocky in the water. Make sure the gentlemen in your party have long pants and closed in shoes for eating in the various restaurants in the evening. Relax and enjoy what the resort has to offer.

    Jan 26, 2023
  • 2.0 star tripadvisor rating
    Nice hotel but rough on your feet. Food and choices terrible.

    The walk ways are of uneven rocks. You need to be very aware of your feet. The food choices and quality poor. Management is unconcerned and unresponsive. Would not recommend or come back to this location.

    Jan 26, 2023
  • 5.0 star tripadvisor rating
    Great stay

    Very good Resort a lot of amenities and shows.variety of foods and restaurants.Staff is great and very attentive,Any question asked will be answered and always asking if anything is needed,from calling a taxi for you or getting another drink

    Jan 24, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319