The Grand Palladium Kantenah Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Mayan style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family or friends.


Riviera Maya - Beach
Cancun, Mexico

Property Information

Year Built: 2002
Standard: 252
Suites: 156


Resort Details


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Hotel Advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
Advisory Room service: From January 1, 2022 the charge will be USD 15 per room and service.
Advisory Access to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
Advisory The GRAND PALLADIUM KANTENAH in RIVIERA MAYA will begin a major transformation including room-refurbishing program and the insertion of the successful Family Selection concept so well received by the market.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 9531 reviews
  • 5.0 star tripadvisor rating
    Japanese restaurant at grand palladium Kantenah riviera Maya

    Special mention to chef Jose Cambio at Sumptuori Japanese restaurant in grand palladium Kantenah.he is in charge of the speciality and the guy make wonderful sushi and delicious loabster,no words for the sake beef incredibly soft and delicious.shoutout chef.

    May 28, 2023
  • 5.0 star tripadvisor rating
    Staff at the white sands pool bar.

    Fatima at the white sands pool bar was excellent always walking around taking drink orders. With a smile on her face ready to answer any questions or just have a little chat with the guests we look forward to being served by her when we come back next may. She is a great asset

    May 28, 2023
  • 5.0 star tripadvisor rating
    Paradise on earth

    This resort was absolutely stunning, with lots and lots to discover every day. It has three different lobbies that cater for every taste... plentiful restaraunts on site that you can book easily.. staff were very attentive and couldn't be any more friendly and helpful.. we were so pleased our travel agent found this location for us, couldn't recommend it enough.. Great if you love animals like us as there was an abundance of wild life all around the resort.. thanks to George from Bush Hill travel T 02083506018, he really did make booking our holiday so much easier and personalised, he even sent communicated with me direct whilst on our holiday to help us book our excursions and various travel arrangements.. cant wait to go back!

    May 25, 2023
  • 5.0 star tripadvisor rating
    Highly recommend

    We were apprehensive about coming here due to the mixed reviews on social media but I can say this was absolutely not a disappointment. Food was excellent, me and my partner ordered the moo satay, sweet chilli chicken wings and vegetable spring roll for starters. Both ordered the Thai chicken red for main and the creme brulé and sticky rice for pudding. Everything was delicious, the only minor criticism is they are small portions so maybe order a couple of starters. Service from Juan was excellent, very happy with our experience.

    May 15, 2023
  • 5.0 star tripadvisor rating
    Everyone makes you feel like family

    Javier, the omelet chef at Tikal, fantastic! Christian, the morning bar tender at the White Sands lobby, amazing! We wrapped up the evening at the Kentena lobby bar with bar tender, Miguel, superb!!

    May 12, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319