LocationRiviera Maya - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9576 reviews
The pink shirts
Wilian & Alfredo at the Colonial pool bar are the best! Very attetentative and amazing drinks never let us go thirsty. Try the cheesecake shot muy bien!!! Best service at the resort. Highly recommended.
Great food, much too much but should have order less and share it.
Great food and service. Too much food, each plate could have been almost a meal. I shared a sushi plate and dumplings for appetizers. We got ramen soup that was delicious and large enough for a meal by itself. Main dish was tuna cooked to perfection. Our server was Hector and was very kind and attentive to our needs. A must if you are coming to this resort.
Great service, food was fantastic and service with a smile. We visited twice, once to the hibatchi show table and then to regular table, the show table is good but menu very limited, however if you eat from the normal menu there is much more to chose from.
Chang Thai the Worst Restaurant in Palladium Riviera Maya
We went to CHANG THAI restaurant, the worst restaurant that we have been to among the restaurants in Palladium. Service was so slow, we were sitting for 50 minutes and all we had were our drinks and appetizer. The service was so disorganized and the one who is in charge was not even attentive enough to see what needs to be done. Staff not welcoming. Really disappointing. Food not authentically asian. I dont recommend to go to this restaurant if you want to have a good food and experience.
By far the best meal we had. Sushi to start and the sake beef was incredible better that anything from the steak house El-Dorado cooked to the chef’s recommendation of medium but I would say it was more med-rare and deep fried ice cream to finish…. Fantastic