The Grand Palladium Kantenah Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Mayan style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family or friends.


Riviera Maya - Beach
Cancun, Mexico

Property Information

Year Built: 2002
Standard: 252
Suites: 156


Resort Details


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Hotel Advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
Advisory Room service: From January 1, 2022 the charge will be USD 15 per room and service.
Advisory Access to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
Advisory The GRAND PALLADIUM KANTENAH in RIVIERA MAYA will begin a major transformation including room-refurbishing program and the insertion of the successful Family Selection concept so well received by the market.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 9576 reviews
  • 5.0 star tripadvisor rating
    The pink shirts

    Wilian & Alfredo at the Colonial pool bar are the best! Very attetentative and amazing drinks never let us go thirsty. Try the cheesecake shot muy bien!!! Best service at the resort. Highly recommended.

    Oct 19, 2023
  • 5.0 star tripadvisor rating
    Great food, much too much but should have order less and share it.

    Great food and service. Too much food, each plate could have been almost a meal. I shared a sushi plate and dumplings for appetizers. We got ramen soup that was delicious and large enough for a meal by itself. Main dish was tuna cooked to perfection. Our server was Hector and was very kind and attentive to our needs. A must if you are coming to this resort.

    Oct 09, 2023
  • 5.0 star tripadvisor rating

    Great service, food was fantastic and service with a smile. We visited twice, once to the hibatchi show table and then to regular table, the show table is good but menu very limited, however if you eat from the normal menu there is much more to chose from.

    Sep 28, 2023
  • 1.0 star tripadvisor rating
    Chang Thai the Worst Restaurant in Palladium Riviera Maya

    We went to CHANG THAI restaurant, the worst restaurant that we have been to among the restaurants in Palladium. Service was so slow, we were sitting for 50 minutes and all we had were our drinks and appetizer. The service was so disorganized and the one who is in charge was not even attentive enough to see what needs to be done. Staff not welcoming. Really disappointing. Food not authentically asian. I dont recommend to go to this restaurant if you want to have a good food and experience.

    Sep 26, 2023
  • 5.0 star tripadvisor rating

    By far the best meal we had. Sushi to start and the sake beef was incredible better that anything from the steak house El-Dorado cooked to the chef’s recommendation of medium but I would say it was more med-rare and deep fried ice cream to finish…. Fantastic

    Sep 25, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319