The Grand Palladium Kantenah Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Mayan style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family or friends.


Riviera Maya - Beach
Cancun, Mexico

Property Information

Year Built: 2002
Standard: 252
Suites: 156


Resort Details


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Hotel Advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
Advisory Room service: From January 1, 2022 the charge will be USD 15 per room and service.
Advisory Access to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 9780 reviews
  • 4.0 star tripadvisor rating
    Lovely place

    Fabulous hotel in a beautiful location, the staff work very hard but I feel the little touches of a 5 star may be missing sometimes due to the size of the hotel and number of guests. Nothing that majorly affected our stay but it took two days of speaking to reception and the concierge to get an iron for our room and on day 3 we reported that the jacuzzi function on the bathtub in our room wasn’t working and was told this would be resolved - by the end of our stay we had no update on if this had been looked at but it still wasn’t working and we had a couple of days that the minibar wasn’t replenished. This definitely didn’t take away from the brilliant stay we had, we discovered that the white sands buffet had great options but was much quieter than la hacienda and we never had to queue for a table there so used this most days, the pool area at white sands was also lovely and much quieter than at colonial. We spent most days at the beach which we loved, towards the end of our stay there was a lot less seaweed so perfect for swimming and relaxing and we enjoyed the hamburgers and ice cream from the beach bar. We found that Sumptuori the Japanese al a carte restaurant was head and shoulders above the others - would highly recommend booking in at a show cooking table it was amazing! The tempura ice cream is to die for. La adelita and el dorado are also both great so would recommend booking into those. Rooms in the kantenah were spotlessly clean, spacious and modern with plenty of wardrobe space and in a good location for the beach and restaurants. Carts go around the whole resort so it’s easy to go from one hotel to another - can have a bit of a wait on the night time but never too long. I would recommend taking a flask or large beaker to be filled up at the bars so that you don’t have to go backwards and forwards for water so often. Wildlife is amazing here - the animals never bother you and are great to see. The Tui website mentioned there are crocodiles but after being unable to find them we asked at colonials concierge desk and were told they’ve been removed from the hotel. Sports bar was cool and the food was nice too. We enjoyed having breakfast at el gran Azul as could sit outside, it was always very very quiet and was only open a couple of days a week. The app is a brilliant way to find your way around, see what’s open and when and what is going on around the hotel. Overall we had a brilliant holiday. Full of relaxation which is just what we wanted. This hotel was recommended to us by family who have stayed multiple times and we would definitely return but maybe to TRS next time as we love the grounds but are curious to try the premium facilities.

    Jun 07, 2024
  • 5.0 star tripadvisor rating
    A perfect family holiday

    We've just a couple of days left of a two week holiday here in Mexico. We came with our daughter her partner and our grandson and upgraded to the family selection upon arrival where we could have had adjoining rooms, however opted for separate rooms close to one another. As part of your family selection you have a butler allocated to you who can arrange more or less anything you need, such as special requests for your room, booking buggies to transport you about and restaurant bookings. Our butlers, Ceaser and Edwardo have been fantastic. The buffets are amazing with a great choice of freshly cooked food and the staff are all friendly and helpful, especially Fernando who works in the Nest Buffet. The family select have they're own pool and beach area, the pool staff are fantastic, especially Leo, who always ensure you have a drink when you want. We've enjoyed our visits to the various restaurants, especially La Boheme, a French style restaurant where we were very well looked after by Luis the waiter. Last night we visited the Sumptori restaurant which was amazing, we've been to show cooking restaurants before but this was by far the best and entertaining, looked after by Danial the waiter. We had read some negative comments before coming and suspect some people are just unlucky or like to moan, we've had no issues whatsoever. The evening entertainment is also excellent with the programme repeating itself every 7 days, so if you miss something one week, you can catch it the following week on a 2 week stay. What really has made our holiday is the friendly staff and well kept facilities, the place is massive and it's easy to find a nice quiet area or the opposite if that's what you like, we like the beach in the morning as it's quiet, there is some seaweed on the beach, but it tends to go to one side only so you can still have a dip, this is a natural phenomenon which affects the whole area not just our hotel. They have a dedicated team constantly clearing the affected area, it certainly hasn't been an issue for us. The kids have an amazing time with all sorts of entertainment and clubs to keep them occupied. There are areas for adults only too, although we've tended to keep to the family orientated areas. We would definitely come back and stay here in the future.

    Jun 04, 2024
  • 5.0 star tripadvisor rating
    Beautiful place

    So to get the bad things out of the way first The hotel is understaffed in certain areas - you could be waiting for a drink at the pool bar 30 mins + BUT there are other bays you can get a drink from at the poolside so it’s not a major issue also if you order a drink from your sun-bed you could be waiting a while for it to materialise Queues at the pool bar don’t exist, it’s basically whoever shouts the loudest gets served first Our mini fridge in our room wasn’t refilled for 4 of the days we were there - we were there 2 weeks Our room also wasn’t serviced for 2 of the days we were there The queue to get into the Hacienda (buffet) for breakfast can be ridiculously long when you can see empty tables everywhere so this can be annoying especially when some people just walk in and sit down and nobody challenges them to join the queue The positives It’s a beautiful beautiful place. The use across the 4 different hotels is great and the beach is beautiful - yes, there is an issue with seaweed at the beach but they do work hard to reduce it but let’s face it, they are battling with nature so they do what they can Plenty of sun-beds available The staff are lovely The food is good and the restaurants are lovely Rooms are clean and the beds are so comfortable We absolutely loved our two weeks here and wouldn’t hesitate to go back. My only small Complaint is that this was our honeymoon and we got given VIP wristbands but it gave us absolutely nothing in addition to what everyone else had - I didn’t see the point in the VIP bands and nothing special was offered for our honeymoon at all.

    Jun 04, 2024
  • 5.0 star tripadvisor rating

    Great hotel and fabulous staff. They couldn't do enough for you. Hotel complex massive. There is plenty wildlife to see. The only thing is it takes about an hour and a half from airport. Visit to fifth avenue is really worth a visit. Cocktail choice is wonderful.

    Jun 03, 2024
  • 5.0 star tripadvisor rating
    Fantastic hotel. Would definitely recommend.

    A lovely family hotel, very clean, staff very polite and helpful. Rooms are large, we stayed 2 adults and 1 child, didn’t upgrade to FS and didn’t feel the need to. We were close to both beach and pool, lots of places to eat and drink. Great value for money

    Jun 03, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319