LocationRiviera Maya - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9531 reviews
Japanese restaurant at grand palladium Kantenah riviera Maya
Special mention to chef Jose Cambio at Sumptuori Japanese restaurant in grand palladium Kantenah.he is in charge of the speciality and the guy make wonderful sushi and delicious loabster,no words for the sake beef incredibly soft and delicious.shoutout chef.
Staff at the white sands pool bar.
Fatima at the white sands pool bar was excellent always walking around taking drink orders. With a smile on her face ready to answer any questions or just have a little chat with the guests we look forward to being served by her when we come back next may. She is a great asset
Paradise on earth
This resort was absolutely stunning, with lots and lots to discover every day. It has three different lobbies that cater for every taste... plentiful restaraunts on site that you can book easily.. staff were very attentive and couldn't be any more friendly and helpful.. we were so pleased our travel agent found this location for us, couldn't recommend it enough.. Great if you love animals like us as there was an abundance of wild life all around the resort.. thanks to George from Bush Hill travel T 02083506018, he really did make booking our holiday so much easier and personalised, he even sent communicated with me direct whilst on our holiday to help us book our excursions and various travel arrangements.. cant wait to go back!
We were apprehensive about coming here due to the mixed reviews on social media but I can say this was absolutely not a disappointment. Food was excellent, me and my partner ordered the moo satay, sweet chilli chicken wings and vegetable spring roll for starters. Both ordered the Thai chicken red for main and the creme brulé and sticky rice for pudding. Everything was delicious, the only minor criticism is they are small portions so maybe order a couple of starters. Service from Juan was excellent, very happy with our experience.
Everyone makes you feel like family
Javier, the omelet chef at Tikal, fantastic! Christian, the morning bar tender at the White Sands lobby, amazing! We wrapped up the evening at the Kentena lobby bar with bar tender, Miguel, superb!!