Location
Montego Bay-BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16403 reviews-
Property is good but service is below bar
Our family's long-awaited vacation was marred by a frustrating experience at this all-inclusive resort. After a grueling 10-hour journey, we were disheartened to wait over two hours for our room to be ready. The in-room bar was poorly stocked, offering a limited selection of beverages. Unfortunately, replenishing these supplies proved to be a time-consuming ordeal, often requiring multiple follow-ups. While the food at the Japanese and Seafood restaurants was commendable, other dining options were less impressive.The pool and beach areas, however, provided a serene escape and a welcome respite from the hotel's shortcomings.
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MILES AND BILLY AT THE INFINITY BAR,YA MON!!!!!
INFINITY BAR !!!!!STEPHEN, BILLY AND ADELLE AND THE LIST GOES ON .GREAT TIMES MON...we definitely had a good time at this bar our drinks where excellent and the service was good and very fast thank you infinity team for letting us have a memorable time at Grand Palladium!!!!!
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Amazing
Stephen miles at the infinity bar best bar tender ever. Fast and reliable. Ask for miles away. Great custom drink and super respectful. He made this trip worth it. The food wasn’t great but miles sure was. Great experience and very fun overall
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Amazing
Stephen miles at the infinity bar is great! amazing bartender and very attentive! Ask for the Miles away drink. It’s the best there is. He made this trip great and so much fun. Great experience and very nice person. Everyone go get drinks from Stephen.
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My opinion
Stephen miles is the by far the best bartender at the resort. The food is not the best at all but the bartenders and staff are very friendly and willing to accommodate whenever possible. Once again Stephen Miles and Mario are the best at the resort.