GRAND HYATT VAIL

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2407 reviews

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  Halloween weekend

  Beautiful location and suite we stayed at. It was lovely being able to run right by the river in the morning and the outdoor amenities were amazing.

  Nov 05, 2026
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  Beautiful resort in Vail

  Exceptional service and beautiful resort. Great facilities, nice restaurant, spa, peloton bikes, and heated pool- it has it all! Will definitely be back!

  Nov 04, 2026
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  Great Mountain stay

  Me and my GF were very excited for a nice relaxing stay here. It did not disappoint. At first things were rocky with valet not coming to greet is when we first checked in, so we got a luggage cart and kinda had to find someone to drop our keys off, which isn't a huge deal, but worth it costing $62 a night, I expected to be greeted and help with luggage. But, we are here at the slow season, so I can understand. No biggie. Then we had issues with the websites being all down, so we couldn't order room service at first, or get something delivered to the room. Also the dead flowers on the balcony were an eyesore when we first got to the room. But when I mentioned it, someone was quickly sent up to get rid of the dead flowers, so that was appreciated. But all that doesn't really matter when you take a step back and realize how amazing and special this property is. The most beautiful, serene, quiet location, the pool and hot tubs were great. Food was delicious everytime, great dinner and breakfast. And we had the most amazing woman who was the shuttle driver, Veronica. She made a huge difference with our day when we utilized the shuttle. Best employee I've ever encountered at any hotel property I've ever stayed at. She deserves everything. Room was spacious and bathroom and shower were great. Lots of amenities. I love that they have the arcade and movie theater. That's just not something you see in hotels anymore. I will be back next time I'm in Vail!

  Oct 24, 2026
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  Not the greatest experience - Low season

  For a hotel that was on low season and fairly empty, the customer service was not good which was unfortunate. We arrived Saturday during sweet treats and champagne sabering but no one told us this was happening. Hot water was completely turned off for a period one of the nights and no one told us. We were unable to use the hot tubs for 2 days due to them not being hot. The service at breakfast was not good and slow even though we were the only table there with another couple. I asked if a menu item was spicy, was told no, but it was and I couldn't eat it. The server was dismissive and didn't do anything. The breakfast buffet was good but a little expensive for what you get. At dinner, the risotto that came with the salmon was terrible and we didn't eat it, the salmon itself was good though. The Spa was closed the days we were there and we couldn't even buy anything at the gift shop and the market was also closed which we were not aware of. No one mentioned these random closures. The hotel itself, the room, and bathroom were nice, and location of the hotel was really great. We actually saw a mink on the water, which was exciting. These were really the only highlights. Overall, not the best experience for a birthday trip.

  Oct 22, 2026
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  Beautiful resort!

  What a beautiful resort! Rooms and public spaces were clean and spacious, staff were extremely friendly and welcoming, and we had excellent service, food, and drinks at both Gessner Bar and Makato. Perfect location with easy access to walking trails and local villages. Highly recommend!

  Oct 18, 2026