These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- Fireside LoungeAt Fireside Lounge, you'll be able to enjoy apres-hour adventures in a setting that invites socialization. Fireside Lounge at Gessner keeps the festivities going all year long with libations, bites and entertainment. At this mountainside setting close to the beautiful Gore Creek, Fireside Lounge at Gessn
- Gessner Restaurant and BarGesser, the resorts signature restaurant is open breakfast through dinner, showcasing authentic flavors from the Colorado Rockies. From breakfast buffets, to ala carte options, fuel your Vail adventure with breakfast items for all. Dinner features Colorado inspired game entrees to vegan designed offerin
- Gore Creek MarketGore Creek Market offers fast casual light bites and heartier fare to prepare or recover from a day in the Rockies. This dining option features a variety of menu items with locally sourced ingredients served in a timely grab and go option or to be enjoyed in the market as you watch your favorite sports t
- Makoto VailWorld renowned Chef Makoto Okuwa invites guests and visitors to experience his signature blend of contemporary Japanese cuisine and curated recipes from his twenty-five years of culinary experience. From bright sushi platters and the freshest sashimi to a decadent selection of Wagyu beef, creatively uniq
- Deluxe1 King or 2 Queens: 450 sqft: Mountain Views: Some offer balconies: Bath features double sink vanity and oversized glass rain shower
- Accessible room
- Air conditioning
- Air conditioning individually controlled in room
- Alarm clock
- All news channel
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Cable television
- CNN available
- Coffee/Tea Maker
- Color television
- Converters/ Voltage adaptors
- Cordless phone
- Data port
- Desk
- Desk with electrical outlet
- Desk with lamp
- Direct dial phone number
- Double beds
- Dual voltage outlet
- Electrical adaptors available
- Extra adult charge*
- Extra person charge for rollaway use*
- Fire alarm
- Fire alarm with light
- Free local calls
- Hair Dryer
- High speed internet access fee*
- High speed internet connection*
- High speed wireless
- Iron
- Ironing board
- Laundry basket/clothes hamper
- Maid service
- Mini Refrigerator
- Minibar
- Modem
- Multi-line phone
- Non-smoking
- Pets allowed
- Private bathroom
- Remote control television
- Safe
- Self-controlled heating/cooling system
- Separate modem line available
- Shower only
- Single bed
- Smoke detectors
- Sofa bed
- Spare electrical outlet available at desk
- Speaker phone
- Stereo
- Telephone
- Telephones with message light
- Turn down service
- Two-line phone
- Voice mail
- Wake-up calls
- Wireless internet connection
- Standard1 King or 2 Queens: 350 sqft: Various Views: Bathroom features single vanity and oversized glass rain shower
- Accessible room
- Air conditioning
- Air conditioning individually controlled in room
- Alarm clock
- All news channel
- AM/FM radio
- Bathrobe
- Bathroom amenities
- Cable television
- CNN available
- Coffee/Tea Maker
- Color television
- Converters/ Voltage adaptors
- Cordless phone
- Data port
- Desk
- Desk with electrical outlet
- Desk with lamp
- Direct dial phone number
- Double beds
- Dual voltage outlet
- Electrical adaptors available
- Extra adult charge*
- Extra person charge for rollaway use*
- Fire alarm
- Fire alarm with light
- Free local calls
- Hair Dryer
- High speed internet access fee*
- High speed internet connection*
- High speed wireless
- Iron
- Ironing board
- Laundry basket/clothes hamper
- Maid service
- Mini Refrigerator
- Minibar
- Modem
- Multi-line phone
- Non-smoking
- Pets allowed
- Private bathroom
- Remote control television
- Safe
- Self-controlled heating/cooling system
- Separate modem line available
- Shower only
- Single bed
- Smoke detectors
- Spare electrical outlet available at desk
- Speaker phone
- Stereo
- Telephone
- Telephones with message light
- Turn down service
- Two-line phone
- Voice mail
- Wake-up calls
- Wireless internet connection
- Suite1 King or 2 Queen: Various Views; Separate living room: Some offer balconies:Some offer separate soaker tub: All have oversized glass rain shower
- Accessible room
- Air conditioning
- Air conditioning individually controlled in room
- Alarm clock
- All news channel
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Cable television
- CNN available
- Coffee/Tea Maker
- Color television
- Converters/ Voltage adaptors
- Cordless phone
- Data port
- Desk
- Desk with electrical outlet
- Desk with lamp
- Direct dial phone number
- Double beds
- Dual voltage outlet
- Electrical adaptors available
- Extra adult charge*
- Extra person charge for rollaway use*
- Fire alarm
- Fire alarm with light
- Fireplace
- Free local calls
- Hair Dryer
- High speed internet access fee*
- High speed internet connection*
- High speed wireless
- Iron
- Ironing board
- Laundry basket/clothes hamper
- Maid service
- Mini Refrigerator
- Minibar
- Modem
- Multi-line phone
- Non-smoking
- Pets allowed
- Private bathroom
- Remote control television
- Safe
- Self-controlled heating/cooling system
- Separate modem line available
- Shower only
- Single bed
- Smoke detectors
- Sofa bed
- Spare electrical outlet available at desk
- Speaker phone
- Stereo
- Telephone
- Telephones with message light
- Turn down service
- Two-line phone
- Voice mail
- Wake-up calls
- Wireless internet connection
- 24-hour front desk
- 24-hour security
- Accessible facilities
- Accessible parking*
- Air conditioning
- ATM/Cash machine
- Baggage hold*
- Bell staff/porter*
- Breakfast served in restaurant*
- Buffet breakfast*
- 24-hour front desk
- 24-hour security
- Accessible parking
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Accessible parking*
- Air conditioning
- ATM/Cash machine
- Baggage hold*
- Bell staff/porter*
- Breakfast served in restaurant*
- Buffet breakfast*
- Business center*
- Catering services*
- Children welcome*
- Cocktail lounge*
- Coin operated laundry*
- Complimentary in-room coffee or tea
- Concierge desk
- Continental breakfast*
- Currency exchange*
- Desk with electrical outlet
- Dinner served in restaurant*
- Direct dial telephone
- Doctor on call*
- Dry cleaning*
- Early check-in*
- Efolio available to company*
- Exercise gym
- Exhibition/convention floor*
- Express check-out*
- Family plan*
- Fire safety compliant
- Front desk
- Full american breakfast*
- Full service housekeeping
- Golf, Offsite
- Grocery shopping service available*
- Hair dryer
- Heated guest rooms
- Heated pool
- High speed internet access for laptop in public areas
- Housekeeping - daily
- Individual Efolio available*
- Indoor parking*
- Interior corridors
- Ironing board
- Late check-out available*
- Laundry/Valet service*
- Lobby coffee service*
- Lounges/bars
- Lunch served in restaurant*
- Massage services
- Meeting rooms
- Non-smoking rooms available
- Onsite laundry*
- On-Site parking*
- Parking*
- Pets allowed*
- Pool
- Private bath or shower
- Public address system
- Public area air conditioned
- Restaurant
- Room service*
- Room service - limited hours*
- Secured parking*
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Auto link to fire station
Automated External Defibrillator (AED) on-site
Automatic fire doors
Balcony accessibly by adjoining rooms
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
FEMA approved
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Multiple exits on each floor
Parking area attendants
Patrolled parking area
Private security available
Public address system
Response time (minutes) from fire/police department
Room windows open
Safety chains on guest doors
Secondary locks on room windows
Secondary locks on sliding glass doors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in hallways
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Snow sports
- Spa*
- Technical concierge*
- Train access*
- Transportation*
- Transportation services - local area*
- Transportation services - local office*
- Turndown service*
- Valet cleaning*
- Valet parking*
- Valet same day dry cleaning*
- Wakeup service
- Whirlpool
- Wireless internet connection in public areas
- Business Center*
- Business Services*
- Conference Suite*
- Convention Centre*
- High Speed Internet Connection*
- LCD/Projector*
- Meeting Facilities*
- Meeting/Board Rooms*
- On-Site Business Center*
- Slide Projector*
- Whiteboard*
- Wireless Connectivity
- Wireless Internet Connection
* Fees may apply
- Cardiovascular exercise *
- Fitness center on-site *
- Hiking trail *
- Mountain climbing *
- Snow skiing *
- Spa *
- Weightlifting *
- Whirlpool *
- Fishing *
- Golf *
- Nature preserve trail *
- Adventure Ridge
- Betty Ford Alpine Gardens
- Colorado Ski Museum
- Dobson Ice Arena
- Epic Discovery
- Gerald R Ford Amphitheater
- Restaurants
- Ski area
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2401 reviews
-
Oct 14, 2026Love this hotel!
Beautiful hotel with top notch service. Great staff, amazing rooms, delicious food and drinks. Would stay here over and over again.
-
Oct 13, 2026Grand Hyatt Vail – A Disappointing Five-Day Stay
Beautiful Location, Poor Hospitality, and Unexpected Charges My wife and I recently spent five days at the Grand Hyatt Vail in Vail, Colorado. Considering the reputation of the Hyatt brand and the premium prices associated with a luxury resort, we arrived expecting exceptional hospitality, attentive service, and a memorable vacation. Unfortunately, our experience fell considerably short of those expectations. Gessner Grill – Breakfast Service That Missed the Mark On our first morning, we decided to have breakfast at Gessner Grill. What should have been a pleasant start to our vacation turned into a frustrating experience. Our waiter struggled to understand English, which made communication difficult. My wife ordered toast with her breakfast but was instead served a link of elk sausage. When we brought the mistake to our waiter's attention, he apologized and assured us that the toast would be brought out immediately. Unfortunately, that never happened. We finished our entire breakfast, and the toast never arrived. To make matters worse, we had to request basic table necessities, including silverware and napkins. Even our coffee was served without spoons. These are simple details that should never be overlooked, especially at a hotel positioning itself as a luxury destination. Fireside Bar and Lounge – Lukewarm Food and Slow Service On our second evening, we chose to have dinner at the Fireside Bar and Lounge. We both ordered the bison chili, and I requested a beer while my wife ordered water. The chili arrived barely warm. A hearty bowl of chili should be served hot, not lukewarm. I also enjoy having a beer before dinner, but despite ordering it when we were seated, our meals arrived before my beer. I had to remind our waiter twice before the beer was finally delivered. Again, communication difficulties appeared to contribute to the poor service. For a resort of this caliber, having to repeatedly ask for something as simple as a beverage is unacceptable. Gore Creek Market – Unfriendly Service and Unavailable Menu Items Our morning visits to Gore Creek Market were equally disappointing. The baristas were not particularly friendly, and communication was often challenging. Even more frustrating was the fact that several beverages prominently displayed on the overhead menu were unavailable. On one occasion, while waiting for my Americano to be prepared, I watched five other customers walk away disappointed because the beverages they wanted could not be provided. After our second morning, we gave up on Gore Creek Market altogether and decided that making coffee in our hotel room was a much better option. International Staffing – Communication and Hospitality Concerns One of the most noticeable aspects of our stay was the large number of international employees working throughout the resort. I certainly recognize that individuals from different countries bring diverse backgrounds and experiences to the hospitality industry. However, regardless of where employees come from, guests at a luxury American resort should reasonably expect staff members to communicate effectively in English, understand customer requests, and demonstrate basic courtesy and attentiveness. Unfortunately, we repeatedly encountered language barriers, misunderstandings, and what we perceived as a general lack of warmth and hospitality. Our concerns are not about the nationality of the employees themselves, but rather Hyatt's apparent failure to ensure that its staff, regardless of background, are properly trained and prepared to deliver the level of service its guests are paying to receive. A luxury hotel should make its guests feel welcome, comfortable, and well cared for. Too often, that was missing during our stay. Valet Parking Staff – The Bright Spot of Our Visit Ironically, the most pleasant interactions we experienced during our entire five-day stay were with the valet parking attendants. These individuals were consistently friendly, personable, courteous, and genuinely enjoyable to speak with. They made us feel welcome and demonstrated the kind of hospitality we had expected throughout the resort. The valet team deserves special recognition for providing service that stood in sharp contrast to many of our other experiences. The Final Surprise – Unexpected Resort Fees Perhaps the most frustrating part of our visit came when we checked out. We booked our vacation through Southwest Getaways Vacations, with the understanding that our package included airfare, hotel accommodations, and all applicable fees. Imagine our surprise when we were presented with additional charges of: Valet Parking: $62 per day Resort Fee: $68 per day Resort Fee Sales Tax: $6.39 per day Resort Fee Occupancy Tax: $0.95 per day Over our five-day stay, those charges amounted to a $686.70 in additional fees. I can understand charging for valet parking, since that is a specific service being provided. However, the additional $68 daily resort fee was particularly aggravating. What exactly were we receiving for that charge? I viewed the Hyatt website and found that there were allegedly 19 services and amenities that the Hyatt would provide which would "enhance the guest experience," such as weekly yoga & singing bowl meditation classes, guided nature walks daily, champagne sabering and toast, fly fishing casting lessons, shuttle loop into Vail and Lionshead Village, ski and bike valet services (not available at the time), and access to ice skating rink and use of hotel ice skates (not available at the time). We did not use any of these service or amenities, and I believe if people wanted to engage in these type of activities, they should pay for these services on a as-needed basis. From our perspective, absolutely nothing of meaningful value. We were already paying premium prices for our accommodations, dining, and beverages. To add another $68 per day simply for staying at the resort seemed unreasonable and excessive. What made matters worse was that our vacation package had been advertised as including all fees. Whether this was a failure of Southwest Vacations to disclose the charges or Hyatt's pricing practices, the result was the same: an unpleasant and expensive surprise at checkout. Guests should never have to discover substantial mandatory charges at the end of their vacation. Final Thoughts – Luxury Prices Without Luxury Service The Grand Hyatt Vail enjoys a beautiful location in one of Colorado's premier vacation destinations. Unfortunately, beautiful surroundings cannot compensate for disappointing food service, communication difficulties, inattentive employees, and unexpected charges. With the notable exception of the excellent American valet attendants, our experience fell far short of what we expected from a hotel carrying the Hyatt name. Luxury hospitality is not simply about an impressive building, a beautiful setting, or premium room rates. It is about making guests feel welcome, anticipating their needs, communicating effectively, and delivering genuine customer service. Based on our experience, the Grand Hyatt Vail failed to meet those standards. After spending five days at this property, I left with the impression that the Grand Hyatt is far more successful at charging luxury prices than consistently delivering a luxury experience. I cannot recommend the Grand Hyatt Vail, and this experience has seriously diminished my confidence in choosing other Hyatt properties for future vacations.
-
Oct 09, 2026
Fabulous Vail property!
We hosted our daughter’s wedding at the Grand Hyatt Vail. It was a lovely stay. The staff was welcoming. The suite was beautiful. The views are spectacular from every point st the property. The dining was great. Great venue for a wedding! Spectacular food and a fabulous place for guests to enjoy themselves during their stay. A short walk to Vail village via walking path behind the hotel. Beautiful and pet friendly!
-
Oct 02, 2026
Outstanding Staff and Relaxing Stay
This was a perfect, relaxing end to our time in Colorado. The staff was so helpful and friendly, our suite facing the mountains was huge, comfy and met all of our needs! We loved that we were able to leave our vehicle with valet and take the hotel shuttle to Vail Town Center and Lionshead. We thoroughly enjoyed the meals that we had at the Gessner and just the friendly helpful vibe that came from everyone that we met!
-
Sep 26, 2026A wonderful 4 stars experience
First, a very nice hotel with great rooms- tasteful, clean, functional, and comfortable. I really liked the layout and found the many outlets and placement of outlets convenient for laptop, phone charging, ironing- it just made sense. The bedding was very comfortable and it didn’t feel generic, and it wasn’t crazy colored modern- it felt relaxing. Pool area was beautiful and fitness room was exceptional. Staff was genuinely friendly. The only reason I didn’t give 5 stars is that it really should be a 4 star hotel. It lacks the high-end luxury of other 5 star hotels in the area. That doesn’t detract from the experience and it is priced appropriately but if you’re expecting a truly 5 star experience you may be disappointed. So it met and maybe exceeded expectations for the price point in the area, but not the expectations I have when I’m looking for a truly 5 star experience. And, unless you like Japanese/Sushi, the dining options are lackluster. That being said, I will definitely stay there again and would highly recommend.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort Fee: $60 (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort Fee: US $68.00 (Plus tax) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- General Policies: No charge for children 17yrs and under when sharing room with parents
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 17
- Pet Policy : Pets Allowed: Only dogs and approved service animals are allowed. There is a 100 USD nonrefundable cleaning fee. The program includes dog bowls, a dog bed, and dog menu. Dog cannot be left unattended in the room at any time. No more than two dogs are permitted per room.