Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida Fifth Avenue ,The 314 rooms and suites are designed to create a sense of an oasis and the natural yet chic materials create an atmosphere of modern casualness. Unique Food and Beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach. The unique SPA is Inspired by and designed to resemble a Cenote, a unique geological formation typical from the Yucatan Peninsula area that is a surface connection to pure subterranean water bodies. The spectacular architecture sets the tone for this sanctuary, devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and the retreat you deserve. Youll also enjoy the hotels state-of-the-art fitness center, where you will be able to keep your routine while visiting us. Over 2,800 square meters of flexible function spaces are incorporated into an independent building attached to the hotel. An elegant, multi-purpose ballroom plus three sophisticated meeting rooms . 22DEC22-02JAN23 CXL 30 Days Prior Or 100pct Of Stay: 100 Pct Dpst 20DEC23-01JAN24 30 DAYS PRIOR OR 100PCT OF STAY/100PCT DPST 20DEC24-01JAN25 11:59PM HOTEL TIME 30 DYS BFR ARR OR FORFEIT DEP/100 PCT DEP RQRD 30 DAYS PRIOR OR 100PCT OF STAY/ 100PCT DPST

Property Information

Year Built: 2014
Accessible rooms: 6
All rooms non-smoking: 314
Connecting rooms or suites: 216
Double bedrooms: 115
Executive floor: 1
Floors: 5
Nonsmoking rooms: 314
Rooms with internet access: 314
Single-bedded accommodations: 199
Suites: 36
Total rooms: 314
Total rooms and suites: 314

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: US $10.00 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Advisory A minimum mandatory hotel-imposed fees Service Center Fee of $25per room, per night, a Resort Fee of $10 per room, per night and an Environmental Tax of $1 per room, per night (plus tax), will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory A minimum mandatory hotel-imposed Resort fee of 9.5% of room rate per room per night, Service charge is 5.5% of room rate per room per night and an Environmental Sanitation Tax of $1.40 USD per day (subject to change).
Advisory The hotel charges an environmental fee of $1.4 USD per room, per night which will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 9.50% per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children under 11 stay free with parents.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 11
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 5102 reviews
  • 5.0 star tripadvisor rating
    5 star you will not be disappointed

    This place is a must when visiting Mexico. The food is top notch, from food presentation to the incredible flavors. The service is a very upper class dining vibe. Welcoming staff who are very attentive to your needs. Our waiter Yairo was absolutely amazing!! I give this restaurant 5 stars. Check it out, you will not he disappointed.

    May 20, 2024
  • 4.0 star tripadvisor rating
    Good hotel and service.

    Great staff and services. Beautiful Spa resembles a cenote. There is no beach to speak of, but it has an ample lovely terrace; the pool is nice, divided in compartments, great for families with kids, but shallow, perhaps because it is built so close to the ocean. Nice drop-in al fresco dining with good menu choices, and a fancier grill restaurant that requires reservations.

    May 20, 2024
  • 5.0 star tripadvisor rating
    Vacation of Lifetime

    If you are looking for a safe haven to enjoy your vacation and spend quality time with your family and friends. This is definitely the place to choose. All the staff were amazingly friendly from the very moment we stepped on their stone driveway all the way to their pools and restaurants. They did not wait until you asked to offer you assistance, they were always looking to address any issue or service you were already thinking of. They were had daily interactive events by which all of them were listed on signs. Their food was top notch! They had many variations between dessert, breakfast, lunch and dinner. If God allows me another chance at this place, I would take it again!

    May 20, 2024
  • 5.0 star tripadvisor rating
    Terrific Spring Weekend

    Great food, great service, especially at The Grill! Francisco and Israel make a great team and make you feel like royalty, and the entire hotel staff bends over backwards to please. Rooms are comfortable and all seem to have some view of the ocean. Great location with food and activities in close proximity.

    May 19, 2024
  • 5.0 star tripadvisor rating
    Best Hotel in Playa Del Carmen

    Grand Hyatt is the best 5 star hotel in Playa Del Carmen by far, with an excellent location right on the beach! With 26st , 5 steps from Quinta Avenida . The lovely boardwalk with restaurants, bars, shops and hotels. I have stayed in a suite, as always, as it is my home in Mexico 🇲🇽! And the sea view suite is amazing ! Best view, huge terrace and an amazing big bath !The hotel offers a private beach and stunning pools! Both for families & adults only. The breakfast is a treat in a restaurant with a great service, right on the beach. What I love most is the service and the attitude of everyone working in the hotel! From bellboys to management. First and foremost, a big Thanks to Mr. Franco Fransico who upgraded me there from Thompson Beach house , and to Agustina, my friend, and super hot manager in Grand Hyatt who accepted me with warm open arms and provided me with my favorite suite so I feel at home. I love everyone working in this hotel! From Walter, Meli & Teresita in breakfast To sushi woman chef in the best Japanese restaurant in the hotel, all the pool boys , cleaning team and receptionists as well. I feel like a true princess in Grand Hyatt and always happy to come back!

    May 19, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319