Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida Fifth Avenue ,The 314 rooms and suites are designed to create a sense of an oasis and the natural yet chic materials create an atmosphere of modern casualness. Unique Food and Beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach. The unique SPA is Inspired by and designed to resemble a Cenote, a unique geological formation typical from the Yucatan Peninsula area that is a surface connection to pure subterranean water bodies. The spectacular architecture sets the tone for this sanctuary, devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and the retreat you deserve. Youll also enjoy the hotels state-of-the-art fitness center, where you will be able to keep your routine while visiting us. Over 2,800 square meters of flexible function spaces are incorporated into an independent building attached to the hotel. An elegant, multi-purpose ballroom plus three sophisticated meeting rooms . 22DEC22-02JAN23 CXL 30 Days Prior Or 100pct Of Stay: 100 Pct Dpst 20DEC23-01JAN24 60 DAYS PRIOR OR 100PCT OF STAY/100PCT DPST

Property Information

Year Built: 2014
Accessible rooms: 6
All rooms non-smoking: 314
Connecting rooms or suites: 216
Double bedrooms: 115
Executive floor: 1
Floors: 5
Nonsmoking rooms: 314
Rooms with internet access: 314
Single-bedded accommodations: 199
Suites: 36
Total rooms: 314
Total rooms and suites: 314

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: US $10.00 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Advisory A minimum mandatory hotel-imposed fees Service Center Fee of $25per room, per night, a Resort Fee of $10 per room, per night and an Environmental Tax of $1 per room, per night (plus tax), will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory A minimum mandatory hotel-imposed Resort fee of 9.5% of room rate per room per night, Service charge is 5.5% of room rate per room per night and an Environmental Sanitation Tax of $1.40 USD per day (subject to change).
Advisory The hotel charges an environmental fee of $1.4 USD per room, per night which will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 9.50% per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children under 11 stay free with parents.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 11
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 4550 reviews
  • 4.0 star tripadvisor rating
    Beautiful Resort NOT for couples.....

    Resort was overrun by so families with small children and babies. Could not understand why the resort would not reserve a floor or section of a floor for adults only or for families no small children or babies. There were plenty of adults, couples and family's with no small children or babies to occupy an adult only section within the resort.

    Jan 31, 2023
  • 5.0 star tripadvisor rating
    Great

    Amazing resort. Magic Mike is the best! He hosts daily activities on the property like water aerobics, ping pong, and corn hole! I had a lot of fun thank you Magic Mike. Everything you would want in a resort is here. Within walking distance of 5th Ave

    Jan 31, 2023
  • 1.0 star tripadvisor rating
    Worst Hyatt experience I have ever had.

    We have come to this property year after year. It is not a cheap place to stay, but it’s one of the best. Well. It was. This past stay they failed to inform us prior to booking that the hotel was being converted to a kosher hotel. Now I do not mind that it was kosher, but not being aware of this is my issue. Before there use to be great service, and food with plates and trays served by the pool, cocktail menus with creative drinks, now they won’t even present you with a menu for alcohol - and now you get served most things in a paper bag. Nothing says 5 stars like eating out of a paper bag on your $500CAD a day hotel stay while other peoples paper bags blow around the pool area. Both restaurants were converted to kosher, the the higher level of service you’d come to expect of the brand was non existent - and no one was happy about it. The staff did there best but honestly by not being informed of this ahead of time was a big failure on hyatts part Best part while the staff are reminding you regularly that the tip is not included. The Hyatt charges you 9.5% service charge on your entire stay!! - criminal if you ask me. To say we were upset is an understatement. We have come here several times and always enjoyed ourselves but this time alone has made it so we will never return.

    Jan 30, 2023
  • 2.0 star tripadvisor rating
    Good weather, poor service & cleanliness

    If the weather wasn’t good they’d get 1 star. Hotel was not as clean as expected The service from most of the supervisors was poor. (however, Ezer from Room service was excellent. Every employee, supervisor, and manager should aim to be like him- professional, respectful, and hospitable). The room floors were dirty, room service didn’t clean well at all. No slippers, so bring your own. Gross. Our executive suite had an excellent ocean front view, with room-temperature plunge pool on the balcony. Beach is public, so get ready to watch a bunch of strangers sit right in front of you drinking beers from their coolers. Lot of the staff was pushy outright asking for tips, even when they gave very poor service. The lower level workers were very kind, respectful and caring. Pool area was okay. Tight seating, but nice views of pools overlooking the ocean. As a family we made the best and really had a great time. Would’ve preferred cleaner/nicer rooms, and a lot better service.

    Jan 30, 2023
  • 2.0 star tripadvisor rating
    Overrated Experience

    The property and grounds are beautiful and well maintained. The menu at the hotel is not diverse and extremely expensive. The quality of the food and drinks were poor. Front desk staff was extremely helpful. We experienced a bit of basis from the pool staff when attempting to use pool side service for drinks / food. We needed up ordering our own drinks at the bar. Family friendly resort so be prepared for crying at early hours and especially at the pool area.

    Jan 30, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319