General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating4550 reviews
Beautiful Resort NOT for couples.....
Resort was overrun by so families with small children and babies. Could not understand why the resort would not reserve a floor or section of a floor for adults only or for families no small children or babies. There were plenty of adults, couples and family's with no small children or babies to occupy an adult only section within the resort.
Amazing resort. Magic Mike is the best! He hosts daily activities on the property like water aerobics, ping pong, and corn hole! I had a lot of fun thank you Magic Mike. Everything you would want in a resort is here. Within walking distance of 5th Ave
Worst Hyatt experience I have ever had.
We have come to this property year after year. It is not a cheap place to stay, but it’s one of the best. Well. It was. This past stay they failed to inform us prior to booking that the hotel was being converted to a kosher hotel. Now I do not mind that it was kosher, but not being aware of this is my issue. Before there use to be great service, and food with plates and trays served by the pool, cocktail menus with creative drinks, now they won’t even present you with a menu for alcohol - and now you get served most things in a paper bag. Nothing says 5 stars like eating out of a paper bag on your $500CAD a day hotel stay while other peoples paper bags blow around the pool area. Both restaurants were converted to kosher, the the higher level of service you’d come to expect of the brand was non existent - and no one was happy about it. The staff did there best but honestly by not being informed of this ahead of time was a big failure on hyatts part Best part while the staff are reminding you regularly that the tip is not included. The Hyatt charges you 9.5% service charge on your entire stay!! - criminal if you ask me. To say we were upset is an understatement. We have come here several times and always enjoyed ourselves but this time alone has made it so we will never return.
Good weather, poor service & cleanliness
If the weather wasn’t good they’d get 1 star. Hotel was not as clean as expected The service from most of the supervisors was poor. (however, Ezer from Room service was excellent. Every employee, supervisor, and manager should aim to be like him- professional, respectful, and hospitable). The room floors were dirty, room service didn’t clean well at all. No slippers, so bring your own. Gross. Our executive suite had an excellent ocean front view, with room-temperature plunge pool on the balcony. Beach is public, so get ready to watch a bunch of strangers sit right in front of you drinking beers from their coolers. Lot of the staff was pushy outright asking for tips, even when they gave very poor service. The lower level workers were very kind, respectful and caring. Pool area was okay. Tight seating, but nice views of pools overlooking the ocean. As a family we made the best and really had a great time. Would’ve preferred cleaner/nicer rooms, and a lot better service.
The property and grounds are beautiful and well maintained. The menu at the hotel is not diverse and extremely expensive. The quality of the food and drinks were poor. Front desk staff was extremely helpful. We experienced a bit of basis from the pool staff when attempting to use pool side service for drinks / food. We needed up ordering our own drinks at the bar. Family friendly resort so be prepared for crying at early hours and especially at the pool area.