Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida Fifth Avenue ,The 314 rooms and suites are designed to create a sense of an oasis and the natural yet chic materials create an atmosphere of modern casualness. Unique Food and Beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach. The unique SPA is Inspired by and designed to resemble a Cenote, a unique geological formation typical from the Yucatan Peninsula area that is a surface connection to pure subterranean water bodies. The spectacular architecture sets the tone for this sanctuary, devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and the retreat you deserve. Youll also enjoy the hotels state-of-the-art fitness center, where you will be able to keep your routine while visiting us. Over 2,800 square meters of flexible function spaces are incorporated into an independent building attached to the hotel. An elegant, multi-purpose ballroom plus three sophisticated meeting rooms . 22DEC22-02JAN23 CXL 30 Days Prior Or 100pct Of Stay: 100 Pct Dpst 20DEC23-01JAN24 30 DAYS PRIOR OR 100PCT OF STAY/100PCT DPST 20DEC24-01JAN25 11:59PM HOTEL TIME 30 DYS BFR ARR OR FORFEIT DEP/100 PCT DEP RQRD 30 DAYS PRIOR OR 100PCT OF STAY/ 100PCT DPST

Property Information

Year Built: 2014
Accessible rooms: 6
All rooms non-smoking: 314
Connecting rooms or suites: 216
Double bedrooms: 115
Executive floor: 1
Floors: 5
Nonsmoking rooms: 314
Rooms with internet access: 1
Single-bedded accommodations: 199
Suites: 36
Total rooms: 314
Total rooms and suites: 314

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: US $10.00 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Advisory A minimum mandatory hotel-imposed fees Service Center Fee of $25per room, per night, a Resort Fee of $10 per room, per night and an Environmental Tax of $1 per room, per night (plus tax), will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory A minimum mandatory hotel-imposed Resort fee of 9.5% of room rate per room per night, Service charge is 5.5% of room rate per room per night and an Environmental Sanitation Tax of $1.40 USD per day (subject to change).
Advisory The hotel charges an environmental fee of $1.4 USD per room, per night which will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 26.72 (plus TAX) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children under 11 stay free with parents.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 11
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5400 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Perfect location, disappointing room.

    Fantastic hotel, but fails to deliver good sleeping conditions. In a suite priced at 700 usd per night the curtains didn't even cover the windows, and the AC was louder than an airplane. Perfect location, wonderful design, but poor breakfast. We ate all our meals outside.

    Jan 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Grand Hyatt hotel is Fantastic. Must visit !

    The Grand Hyatt is an amazing hotel with excellent service and top-notch amenities. The gym was fantastic, and Esteban, the gym advisor, was super helpful, offering great workout tips. At the spa, Giselle was incredibly kind and attentive, making the experience even more relaxing. I highly recommend both the gym and spa during your stay!

    Jan 10, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great hotel

    Great little hotel with an amazing, friendly staff. Overall very satisfied with the hotel. My only gripe was the swim out pool was dirty (people on higher floors were throwing food into the pool), the pool filter was also broken. Besides that though it's a fantastic hotel, room is awesome and serviced was exceptional. It's also conveniently located to 5th avenue for all your souvenirs and food

    Jan 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Thank you for a great experience Augusto!

    Augusto did a great job at making us feel welcomed and at home! They did a wonderful job! We would definitely recommend this hotel for a family trip, everyone had a great time and everything was very clean. Thank you for an amazing stay Augusto!

    Jan 09, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    A not so grand experience at the Grand Hyatt PDC

    1. Arrival went smoothly however, it did not feel welcoming and warm as other resorts I've visited in Mexico (this was my 6th visit). 2. The so called "VIP Welcome Gifts" will only be given to you if you attend a timeshare like presentation. I didn't like that at all! I came to relax. 3. I booked a cabana for two days. 1st day, I did not receive my drinks and fruit that's supposed to come with the cabana. 2nd day, I was harassed multiple times, being asked to show my email confirmation for my cabana because they were trying to sell it to someone else. I told the manager (light blue shirt) that I do not wish to be bothered again (after the 3rd time) interrupting my relaxation time. He then brings a note book over saying that my reservation was not written in the notebook. My friends and I all booked the same day (back in October), it was another couple who wanted my cabana but I was not willing to move. I showed him my reservation again. He apologized then said he would not bother me again. About 2 hours later another guy (dark blue shirt) come by again and asks me to verify my reservation, which I did! It was extremely frustrating! 4. I paid for the lounge since we were unable to get all inclusive, well, the first time I tried to use it, to get coffee in the afternoon, there was none. BUT, I could go down stairs to buy some!! go figure! 5. With all of the little annoying things, I have to say the room was clean and the waitstaff were great. It's also a good location if you want to walk around PDC and like diving. My concerns may seem small however when you spend your hard earned dime and need sometime away from work, it's best if things run smoothly.

    Jan 08, 2025
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319