General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating10055 reviews
Very pleasant stay. The property is awesome, very well located right on Shipwreck beach and just minutes away from Poipu beach. The pool area is very relaxing. The salt water lagoon is unique and amazing.
five star experience all around!
Top notch property, restaurants, pool, and overall experience! We were fortunate enough to have spent 6 days at the Hyatt over Thanksgiving with extended family (age range 11-84) to celebrate a birthday as well as the holiday. From the minute we arrived to the minute we left, the staff was attentive, friendly, and able to anticipate needs and prevent issues so we could fully enjoy our time on the resort as well as on the island in general. We will be back!
We recently spent 5 days at the Grand Hyatt and loved it. The resort is well kept with beautiful grounds clean rooms, and incredible pool area. All the staff we interacted with were super friendly and helpful. Have stayed at many Hyatt resorts including the one on Kaanapali on Maui and this resort is definitely a step above. We look forward to going back again someday.
Massive hotel that’s highly overpriced
Massive property with highly overpriced rooms. It’s really hard to see the value for what you’re paying at the hotel. The pool area is indeed beautiful but setting this aside if you were to pick this property up and put it on the big island or Maui at this price nobody would pay these prices. Bugs and ants in the rooms and incredibly long walks to get to your room with very limited elevator access. Very limited signage to help you figure out where stuff is located so navigation is the property is very challenging. Had it not been for the conference we were attending at the hotel I would never stay here on my own dollar.
Great setting, needs renovation
The location and outside property is truly outstanding. The rooms and public spaces are very worn and in need of renovation. One of the elevators in our wing was broken throughout our stay so we used the stairs instead. It looks like the stairwells are never cleaned and were last painted when the hotel was first built.