Resort Details
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Express check-out
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Express check-out
- Free high speed internet connection
- Gift/News stand
- Luggage service
- Multilingual staff
- Safe deposit box
- Tour/sightseeing desk
- Valet parking
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2996 reviews
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Mar 16, 2025Amazing stay
Many thanks to Eric Miguel Angel and Rosa who made our child-free stay exceptional with a free upgrade. Thanks again great hotel great location easy stay in front of kosher area restaurant !! …………………………………………………………………………….. Amazing !!!
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Mar 16, 2025A nice Shabbat getaway
There was a big problem with the elevators. All of them were out at the same time that was very problematic. A little bottle of water next to the bed would’ve been a nice touch. The staff was very lovely. lobby is very nice. The location is great.
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Mar 13, 2025Eric and Jaden are terrible, updated pool hours close at 530 but they lie about it, dirty rooms, stay elsewhere
Last attempt to try to speak to management higher than Eric and Jaden before disputing all charges and making a complaint and with Miami consumer affairs. I spoke to Jaden at the hotel about numerous issues we experienced and got one answer: she does not care at all. She claimed to be the highest person i could speak to, but later found out from another upset customer this was a lie. I finally got to speak to Eric after attempting for an entire week. Eric did not listen to a word i said but told me the hotel had compensated me with a 6pm late check out and refreshed my keys at 1:30pm. This was impossible since I was on a flight by 130pm to NY. The hotel gave keys to our room to other customers and then used this as our compensation. When i said this was unacceptable, Eric refused to acknowledge their mistake and claimed there was no one else i can talk to and hung up. I have never experienced hotel customer service who lies, yells, and takes zero accountability. The worst part is they seem to have a scheme going and never tell anyone who manages the hotel that there are issues and all they do is shut customers down and lie to them, While I will no longer degrade myself by talking to the despicable Eric or Jaden, I am hoping someone higher at this hotel sees this and can stop their horrifying behavior, I expect a review of every conversation i had with them by higher management. These "managers" should not ever work in customer service again. DO NOT STAY HERE unless you are ok with lies and mistreatment at the front desk, sub par cleaning service, broken elevators, pool closing at 530 despite signs and communications that it closes later, and absolutely no one to talk to if you have a problem.
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Mar 12, 2025
Very happy
Edsom was extremely helpful when we needed to get in and out of the car. Always opened the door with a smile. Was very helpful with other things as well. It was raining and he helped us find an umbrella. When it was time to go, he packed up our car and made our trip much easier.
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Mar 10, 2025
It's getting even better
We have been coming to this hotel for around 12 years. We like the location and the rooms. The hotel is next to the beach and the rooms are big and airy. in the past, housekeeping has let the experience down - now fixed. Service generally is much better this year with a new team. Would be be good though to make sure people don't swim in the pools fully-clothed!
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards, debit cards, and cashThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Noise-free guestrooms cannot be guaranteedSafety features at this property include a fire extinguisher, a security system, and a first aid kitPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This hotel will place an authorization for 1 night room and tax for any bookings where payment for the stay will be made on site instead of at the time of booking.
Special Checkin Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Know before you go: Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 100.00 per nightResort fee: USD 64.38 per accommodation, per night The resort fee includes:Additional inclusionsBeach accessBeach loungersBeach towelsBusiness center/computer accessFitness center accessFitness/yoga classesIn-room coffeeIn-room safePhone callsPool access We have included all charges provided to us by the property.
Optional Fees: Fee for buffet breakfast: approximately USD 39 for adults and USD 22 for childrenValet parking fee: USD 49 per day (in/out privileges) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.