General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating110 reviews
Their are better choices for an airport hotel!
I’m surprised this hotel isn’t rated lower. Check-in was seamless. The rest of the experience was marginal at best. Although I am a gold member and soon to be platinum, My wife and I, senior citizens were placed at the extreme end of the property. Upon leaving for dinner we noted dog poop in the vicinity of the elevator. We reported this situation to the front desk immediately. Later, upon returning from dinner we noted that the feces had not been cleaned up. Now for dinner we ate in the hotel dining area. I ordered a margarita which was weak and bland. I had noted the price on the menu but failed to read the small print. Evidently the menu price reflects the mixes and fruit only. The margarita with liquor is significantly more expense than what is noted on menu. The restaurant was reasonably busy but wait staff consisted of two individuals. Service was extremely slow. The delivered foot was short of any garnish or accompaniments and was bland. Pricing was high for the level of service and the quality of food we received. The next morning we thought we might enjoy breakfast before heading to airport. Surprise, Surprise!! The only option was a buffet breakfast that was priced at $15. Problem was the items consisted of what you might find on Fairfield Inn’s free breakfast. I could continue but you get the picture.
Clean, competent and caring. Highly recommend
I was here for 4 nights for a work training and ended up spending quite a bit of time on the property. The staff is quite welcoming and friendly. Common areas are bright, inviting and well-maintained. Unfortunately, I wasn't able to make use of the fitness area or pool, but both look well-kept and inviting. Both mornings that I used it, the breakfast area was kept very clean and very well-stocked. There is also an inviting patio area just outside the breakfast area to sit. In particular, I was thoroughly impressed with the genuine care, hospitable spirit and general competency of the manager, Jody. My work training left me very disappointed so having a drama-free hotel stay that left me feeling cared for really helped buoy my spirits.
Lie and a Scam in misrepresentation
Need a crib? Or anything else for that matter? Forget it! This place service desk will not even lift a finger to do anything - they wold rather stay on their cell phones, playing games, check Instagram, etc. Have I mentioned that this is how they treat their members? Now imagine what this chain hotel can do (or rather) cannot do for your conscientious decision to stay here; so, just save yourself some trouble and get a hotel room some else. Really, anywhere else but here - at least, it will cause less if you are going to experience this kind of “customers service.”
Good but not Great
The hotel itself was good but not great. The beds were comfortable and the rooms were clean. However, our air conditioning made the weirdest noises all night long. An inconstant rumble. It made for some really odd dreams and hard to go back to sleep once I woke up. The room was very dark and a good size. Breakfast buffet is $15. To be honest the Residence Inn and Springfield Suites has a better breakfast for free. Now, the wait staff was excellent just the variety of food was very limited. Dinner was really good. The portions were large. The pool appeared to be closed as yellow tape was crossed over the gate, which is always a bummer for our 12 year old who looks forward to swimming. It is outside and looked really nice.
Don’t trust this hotel !!! They sell your room to others after pre pay and send you to best western
Pre paid for a room and when I got to the hotel they said they were sold out and sent me to “sister “ hotel. Not a Sheraton but a best western! If I wanted beat western I would have made reservations there. Wouldn’t recommend!!!!! Wouldn’t offer any refund or discount either! What a rip off, charge me for Sheraton and give me best western room. Terrible!!!!