General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating102 reviews
Great place to stay
I stay here often. Jazmin and Wendy at the restaurant provide great customer service. The folks at the front desk are very helpful working with me on reservation changes due to my non standard work schedule.
Good spot to stay near SLC airport
A very good hotel near the airport in Salt Lake City. I’ve stayed at multiple hotels in this area and it is as nice as any of the others but much more reasonable. Wendy in the dining area was fantastic; friendly and very helpful. Would recommend this hotel as a top option
Perfectly fine, good value
Got a very cheap rate ($107 incl breakfast) and the hotel was certainly worth it at that price. Friendly staff, decent sized rooms. Hot tub was nice and gym alright, though sauna didn't seem to be working. Nothing right around there but shops and restaurants are not too far away - would stay here again.
Awesome customer service
The front desk ladies Amira and Leah were so personable, always making me feel like family. I then preceded over to the restaurant for some delicious chili that was recommended from Jasmin. I stay at this hotel often and the customer service from the front line employees are fabulous
My husband and I stayed at this hotel on our way to a wedding in Florida. We booked stays at several Four Points along the way. He’s a pilot and is usually the one to write reviews (he stays in a lot of hotels). In this case I was so upset with our experience I had to write one of my own. On our return trip (we live in Boise) we arrived at the Salt Lake airport and called the hotel multiple times trying to book shuttle ride back. It took about 6calls to finally get the front desk to answer. We brushed it off just figuring they were extra busy. He put us on hold multiple times but never got back to the line. Eventually he picked up and we got the shuttle booked. When we hadn’t seen it in about a half hour we tried calling the hotel back. The front desk agent kept putting us on hold again…when we had called back several times he started picking up the handset and hanging up on us. We booked a Lyft but, at the hour and twenty minute point the shuttle arrived so we got on with a Delta flight attendant and two other people. The shuttle had clearly been smoked in recently. All five of the passengers talked about that and mentioned it to the driver who told us he does smoke but that he had sprayed bug spray in the van because of mosquitos so the smell must have been that. We won’t ever stay at this location again. We are titanium elite members with Marriott so we are familiar with their properties and know that this experience was extremely out of the ordinary. When we arrived at the hotel, we did confront the desk person, Alex, and he flippantly informed us that he had put us on hold and hung up on us because he was instructed that the people at the desk had priority over phone calls. Funny thing is, the last call we made to him was when were in the hotel parking lot… we watched him pick up the phone and he said “please hold.” There wasn’t anyone at the desk. Last thing…their hot tub is out of order. So if that’s important to you, call before you book to see if it’s open. This was the evening of 10/9/22.