General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1452 reviews
Lovely hotel with wonderful staff
I highly recommend this hotel for a stay in Mexico City. The location is central, near the huge park and Zoo and near many interesting sites. I ended up getting sick shortly after arrival and the staff was wonderfully supportive and attentive.
A Room With a View
We enjoyed our stay. The rooms are clean and spacious. The service is gracious and excellent and the bar and restaurant a very nice place to relax after a day exploring the city. It is located directly across the street from Chuputapec park which a fantastic location in walking distance to the anthropology museum. We joined the Fiesta Club (free) which got us a room with a view of the park and the Castle.
Great location + caring staff
location: close to many attractions and upscale restaurants staff: very friendly and caring. had an issue with slowly cooling-down room and the manager offered two different rooms as back-up solutions. even we didn’t change our room at the end, I very appreciate how he solved the problem and thought about customers. Ivan serving at breakfast was awesome. on day3 morning, I didn’t need to make extra orders and he remember what I wanted. it’s a very standard hotel but it’s so unique because of their staff breakfast: really good selection
Excellent hotel. Great service, great location
I stayed there for a week with my family. It's an ideal location to visit México DF. Great service, great location, great rooms. We were offered an upgrade as soon as we check in. We accept it and it was a fantastic decision. I totally recommed this hotel.
Very good location with excellent view and friendly staff
I have visited Mexico city more times, but since I have tried Grand Fiesta America there is no other place to stay especially if you need to be near a Polanco area, where I had some business meetings. Hotel is quite modern equipped. Some of big Hotel chains in Mexico city had some 90s look, which is not the case of Grand Fiesta Americana. Rooms are spacious and comfortable. Staff really friendly and flexible. I have been there more than one time and to my surprise some of the staff on the 16th floor recognize me and get me quite warm welcome. Some of the staff works there for more years which means that the management treat them well which is a good sign. I will be definitely be back in near future.