Step into an atmosphere of casual elegance and personalized service during visits to this inviting Family friendly beachfront retreat. Nestled in the heart of the Hotel Zone, guests enjoy contemporary Colonial-style décor complimented by a full-service spa, upscale restaurants, an exciting kid’s club and a bi-level sun-deck with three Jacuzzis and a massive swimming pool.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1989
Last Renovation: 2018
Accessible rooms: 1
Floors: 8
Total rooms: 507

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary
Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The state of Quintana Roo will be charging a sanitation tax of $4.20 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 15271 reviews
  • 4.0 star tripadvisor rating
    Family Summer Vacation

    The hotel was a great choice for us in trying to avoid too much sargaso. We traveled with 2 boys who are 9 years old and an infant. Great food, clean rooms, comfortable beds, nice bedding. The pool staff were always checking in on us and provided excellent service (shout out to Luis). Our cleaning lady Concepcion kept our room nice and neat. All of their staff goes above and beyond when you have questions or need help; very friendly! The restaurants that you must have reservations for have great food but you have to get your reservations in asap, they fill up fast. The manager at San Telmo was super friendly and accommodating. The grounds are well kept, I do feel like the pool needs a bit more TLC. Maybe drained and fix some stone work and tiles and give it a good scrubbing. Other than that we enjoyed our stay and would come back. We did sign up for their Fiestas Rewards program so plan on visiting their other properties in Mexico and affiliate properties in the US

    Jun 01, 2023
  • 3.0 star tripadvisor rating
    Nice hotel with USA prices, but too big for us and service could be better

    We thought in May it wil be calm, bu the whole hotel was full. We should have booked a hotel with another name, our mistake. We had to cancel one room and made a mistake and cancelled the wrong room. We had to add another person to the room. Normally it costed $10 extra with booking.com, but now we had to pay $ 150 for one night. Crazy, but the frontdesk manager ultimately changed it to the booking.com price. The only thing was that it took us almost 2 hours and we stayed only for 1 night and 1,5 day. We had a room at the 7th floor and were brought to the elevator. The girl put on a huge show at reacting very surprised that the elevator did'nt work, but she messed up afterwards. We were able to go up withe the service lift and with the stairs for the rest of our stay. An elevator can break down, but then let everyone use the service elevator!!! Otherwise a nice hotel with nice restaurants, but USA prices.

    Jun 01, 2023
  • 5.0 star tripadvisor rating
    HOLLYDAYS

    The service was incredible, sometimes I was surprised by the good service they provide in this resort All restaurants with an excellent menu, bars and incredible bartenders The entertainment was very fun, although I did not participate with them, but I was watching them all the time and Michelle always came to ask us during our stay without a doubt the animation team is incredible Michelle, Genaro, Adrian, Mariola, Jose, Yana are so much fun

    May 31, 2023
  • 5.0 star tripadvisor rating
    Amazing experience

    Everything was amazingggg !!! Yana was excellent and took care of us the entire time ! Helped us with activities and so much more. The food was good, the atmosphere was just overall excellent! Definitely coming back

    May 28, 2023
  • 3.0 star tripadvisor rating
    Not friendly for handicap people

    The handicap rooms have a lot to desire. They are not stocked with handicap items for your stay. There is no way to get to the beach only stairs. For the price the food was a dissappointment. Feel like you in a cafeteria food that is just okay. Also the rooms are not sealed properly so the humidity is so bad that the tile floors get wet.

    May 27, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319