LocationCancun - Beach
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating15271 reviews
Family Summer Vacation
The hotel was a great choice for us in trying to avoid too much sargaso. We traveled with 2 boys who are 9 years old and an infant. Great food, clean rooms, comfortable beds, nice bedding. The pool staff were always checking in on us and provided excellent service (shout out to Luis). Our cleaning lady Concepcion kept our room nice and neat. All of their staff goes above and beyond when you have questions or need help; very friendly! The restaurants that you must have reservations for have great food but you have to get your reservations in asap, they fill up fast. The manager at San Telmo was super friendly and accommodating. The grounds are well kept, I do feel like the pool needs a bit more TLC. Maybe drained and fix some stone work and tiles and give it a good scrubbing. Other than that we enjoyed our stay and would come back. We did sign up for their Fiestas Rewards program so plan on visiting their other properties in Mexico and affiliate properties in the US
Nice hotel with USA prices, but too big for us and service could be better
We thought in May it wil be calm, bu the whole hotel was full. We should have booked a hotel with another name, our mistake. We had to cancel one room and made a mistake and cancelled the wrong room. We had to add another person to the room. Normally it costed $10 extra with booking.com, but now we had to pay $ 150 for one night. Crazy, but the frontdesk manager ultimately changed it to the booking.com price. The only thing was that it took us almost 2 hours and we stayed only for 1 night and 1,5 day. We had a room at the 7th floor and were brought to the elevator. The girl put on a huge show at reacting very surprised that the elevator did'nt work, but she messed up afterwards. We were able to go up withe the service lift and with the stairs for the rest of our stay. An elevator can break down, but then let everyone use the service elevator!!! Otherwise a nice hotel with nice restaurants, but USA prices.
The service was incredible, sometimes I was surprised by the good service they provide in this resort All restaurants with an excellent menu, bars and incredible bartenders The entertainment was very fun, although I did not participate with them, but I was watching them all the time and Michelle always came to ask us during our stay without a doubt the animation team is incredible Michelle, Genaro, Adrian, Mariola, Jose, Yana are so much fun
Everything was amazingggg !!! Yana was excellent and took care of us the entire time ! Helped us with activities and so much more. The food was good, the atmosphere was just overall excellent! Definitely coming back
Not friendly for handicap people
The handicap rooms have a lot to desire. They are not stocked with handicap items for your stay. There is no way to get to the beach only stairs. For the price the food was a dissappointment. Feel like you in a cafeteria food that is just okay. Also the rooms are not sealed properly so the humidity is so bad that the tile floors get wet.