Location
WaikoloaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Holiday cancel penalty applies when any portion of reservation falls under holiday period, including all stay-throughs.
Minimum night stay requirements may apply to your reservation.
A major credit card imprint is required upon check-in with the front desk before signing privileges on incidentals will be extended. At the time of check-in, the front desk will also pre-authorize the credit card for incidentals based on the length of stay.
Convention attendees cannot book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates and may not be eligible for any promotional offerings.
Room taxes are included in vacation price.
Room requests are not guaranteed and are based upon availability at check-in.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
- Overnight self-parking for one vehicle per room
- Unlimited basic Wi-Fi access in guest rooms and public areas (ALL members receive an upgrade to premium speed internet access and ALL Platinum members receive $20 credit towards spa services)
- Wellness classes (please see our weekly complimentary wellness offerings at the Spa Without Walls)
- Complimentary shuttle bus service within the Mauna Lani Resort area
- Two branded reusable water bottles per room, per stay, to be filled at purified water stations located throughout the resort. It’s part of our Planet 21 sustainability pledge to reduce single-use plastics and minimize our carbon footprint.
- Hawaiian Cultural Classes & Resort Activities (please see our weekly activity schedule at the Concierge)
- Lei greeting upon arrival
- 10% discount on the Hawaiiloa Luau at Fairmont Orchid
- Complimentary snorkel equipment rental for one hour (available to each guest, per day—resort use only). Guests who purchase Fun & Sun passes may sign out snorkel equipment multiple times per day.
- 45-minute photo session with Pacific Dream Photography (reservations required, photos available for purchase)
- Unlimited North America Long Distance Calls (Canada & America)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5658 reviews
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Jan 30, 2023Nice but too pricey
Stayed for a week as part of a professional continuing education course. We did get a fairly good room rate. Positives: gorgeous grounds and pool area, pool and bar staff were exceptional, location. Negatives: check was horrible, price price price, rooms are dated, check out. The opening experience was a grumpy attendant when we drove up who complained that we wanted to grab some things before we took our bags out. He complained about the 20 ft walk in the sun to our car if we parked first. Should not have been this difficult. While we received a favourable room rate the cost of everything at the resort is very high (from food to drinks to onsite store). Compared to similar locations Fairmont seems to be a little out of sync. The rooms are nice but outdated in terms of amenities especially tech. Similarly priced resorts now have smart tv’s and a host os charging options for the many devices people travel with. Also the fridge was smaller than any bar fridge I have ever seen. Finally we asked for a late check out and we’re told since we were getting a conference rate there was only so much they could do. Interesting since the conference was th3 main occupant of the hotel. Overall with the exception of the grumpy attendant the staff was amazing. The concierge was great at informing of local attractions and Derek at the beach bar was amazing. Sadly the value is just not there for this Fairmont and when in the area again we would look at a Vrbo
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Jan 28, 2023Pleasant stay
Very nice property. Check in staff are mediocre. All other staff on the property were great. Private beach is lovely and so is the breakfast buffet. It’s a nice spot but it’s very pricey compared to Mexico equivalent resorts for example. Black out curtains in rooms would be better.
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Jan 28, 2023Nice return to the big island and the Fairmont Orchid
We had a wonderful stay on the Fairmont Gold floor. The concierge team was great, particularly Keisha, Juliana and Kristin, although all of the staff in the Gold lounge was great. The hotel is beautiful and we had wonderful weather.
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Jan 25, 2023
Mostly great except check in and internet.
Great food and property. Painful check in and miserable 1990s speed internet. Checkin took 45 minutes with an intransigent front desk person. Internet was often down or so slow I couldn’t even get email. At the cost of the room per day and the resort free one does expect good internet.
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Jan 22, 2023No hospitality
I was very disappointed they have discontinued their hospitality suite/services for departing guests. They have always had this before on multiple previous stays here. For a hotel of this level and quality, especially this location that is unacceptable and despite this being an otherwise nice hotel that is a dealbreaker and I won’t return. Many flights from Hawaii are evening flights so guests stay at the pool/beach/restaurant for the afternoon before catching flights. About 5 pm there was a line of unhappy guests waiting to change clothes in the single pool toilet stall without a shower or freshening up.