General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating2144 reviews
Overpriced and Underwhelmed!
Very disappointed with this hotel! Pool and bar area are nice but the room leave much to be desired. Housekeeping is awful, floors apparently are never mopped because your feet will turn black if you walk around your room barefoot! Very overpriced for what you receive!!
Staying at The Gates
This is a motel at best pool is freezing right by a freeway mikes from Town no restaurants and I was sick so messages hotel app for a staff member to bring water to my room I was ignored The room was clean the staff were nice the cleaners and gardeners work really hard But I have no idea why they charge a resort fee it’s not resort it’s laughable
Solo Key West adventure
I had an amazing time at the Gates Hotel in Key West. The staff was really and nice helpful. Noemi from the front desk was especially a big help for me. She answered all of my questions with a great detail and helped me how to get around town. She made my stay a lot better.
Only the basics
Mattress was sagging badly. No charging station for devices. No iron. No ironing board. Climate control did not work properly. Roosters began crowing at 2:00 a.m., not much can be done but the hotel is not quiet as a result of the roosters.
We stayed for three nights at the Gates and by the second day noticed that we had bed bug bites. We did not bring this to the attention of the front line staff as we knew that they would be unable to help . Upon arriving back to Canada, I had contacted the general manager regarding this issue and to date have not heard back. Not only did we all go home very uncomfortable the Gates Hotel did not care enough to get back to myself to address this problem. We also found the rooms not clean and the cleaning staff were not friendly. I would not recommend this hotel at all.