Property Information
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Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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AVOID
The staff are high school level with no understanding of their job which leads to complete frustration. They do not know how to use their computer systems, how to use their printer, how to correctly charge (I was overcharged and still waiting on my refund), or how to read and articulate what you're being charged for. I was told I would receive a refund of three different amounts by three different staff members, one of which told me I would receive hundreds more than what I actually should be receiving. I asked each staff members about the basis of the charges and received different answers each time. Then one day I asked about the free bus schedule and the girl told us the wrong time, causing us to wait 45 minutes. Then on the last day I asked the guy working the front desk where a good spot to watch the sunset in Key West ... his answer "I don't know". THEY LITERALLY KNOW NOTHING. On top of all that, our next door hotel room guests were obnoxious partying, cursing and smoking weed the whole night. THIS IS NOT THE PLACE TO GO FOR A NICE GETAWAY.
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Great trip last minute booked directly with hotel decided to extend trip and Ti and Steven made my day with 😀 rate.
The trip was last minute booked directly with hotel. A good thing trust me extended stay and Ti and Steven were fantastic a 3 day trip turned into 9 days. The gave a fantastic rate I loved the pool everyone was super cool and the bar tender was fantastic. The staff was really super made the stay wonderful. Had an electric car unfortunately the plug we needed was out of service however not a problem lots of charging stations. Weather was wonderful. This is paradise the vibe is so chill you cannot do anything except unwind. Thank you
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Under staffed
The elevator didn’t work we were on the 2nd floor. Didn’t clean the room, requested towels waited over 2 hours for them to bring them. Moldy shower, towel guy walked in my room after knocking once……….
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Okayish room
Okayish room, air conditioning wasn’t working, plumbing was not great. Bit pricey as well. Be aware of the resort fees if you are booking through booking.com or other websites. Parking charges are additional.
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Overall a 3 star motel
Good location. Nice pool and hotel bar. Service was sub par. You pay an expensive resort fee however don’t receive any room cleaning during your stay. Asked for fresh towels twice and never received any. Our room didn’t have air conditioning the first two days we were there and it had a musty smell. Luckily the resort tended to the AC. We appreciated that. But then after the AC was turned on we couldn’t adjust/turn off. The shuttle was a good experience and the driver was nice. Sean at the pool bar was a nice bartender. He makes a great mojito.