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Customer Ratings & Reviews
TripAdvisor Traveler Rating2081 reviews
Not worth it. I book hotel on January, it was 7 room. Elevator not working at all. 2 room A/C unit not working and we where not compensated. Never again. Never Ever . Plus we noticed price drop down, so for the birthday girl at least we ask for adjustments on price they said no. Disappointed
Dont book third party, line at desk of ppl. & me who were told one price & charged double. One ladywas tols she could leave
Air doesn't work. I have a $ 145 room i booked . The front desk said $245. I can't afford that. i work for Hyatt i could have booked a condo for less. On the water. No one answers the phone, so i can get some cold air in here!! It is room on first floor everything is wet and there is black mildew on the ceiling. I have asthma. This sucks. But i i dont want to spend night in car. What to do?????¿????
Had a amazing stay here. The location was ideal for seeing the island. The amenities were great and nice rooms. Will definitely boom again for our next akey West trip. The location was perfect. Very short drive to Duval st. and all the other points of interest.
Not the best!
We were given a filthy room next to the hotel laundry! No hot water in sink remote control didn’t work noise all night Took till next day at 3:30 to be moved 2 out of a 4 day anniversary vacation ruined and not even refunded first night!
Time of our lives!!
Me and my wife came on our honeymoon and have had the most amazing time! The hotel is beautiful rooms are very clean and comfortable. I’m a 6’5 professional football player I’ve never had a hotel room bed as comfortable as here. I will definitely be back in the future. The island is amazing and small everyone we met has been so nice. No need to rent a car if you fly in a bike scooter or golf cart will get you anywhere on the island in less than 10 mins.