Property Information
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Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2179 reviews-
Awful
Awful! Phone is broken in the room. Water in the sink, shower and toilet will not work. Woman was rude when we asked for assistance and we were told 30 minute wait, 30 minutes ago. You get what you pay for. We understand that problems happen, but we expect to be treated with respect and grace. Never again.
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RENTERS BEWARE!
Renter beware. They charge a resort fee of $45.00 per day of your stay, not refundable. Does not disclose up front! Also, they charge an “incidental” fee of $50 per day. If not used they are to be refunded. Note, not a lot of places there to spend this fee. Rooms ok, but gave no wash clothes Bartenders great!
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Amazing experience
Hotel staff are soo helpful. Very good customer service. Rooms are cozy and hotel is in a good area to explore the keys. Clean environment and swimming pool. Restaurants has a good variety of food only issue I had with restaurant was lack of very spicy food but apart from that amazing.
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Great stay, newly renovated, friendly and attentive staff. Recommend to all!
I had an amazing recent stay at the Gates Hotel Key West. When I arrived, I was pleasantly surprised to find newly upgraded rooms, including a beautiful walk-in shower and upgraded outlets (including USB-C chargers!). The bartender, Irina, was fantastic. She was very gracious, giving cocktail recommendations. I highly recommend their pina coladas--you will not leave disappointed! I had lunch from the Blind Pig, a wonder and convenient food truck on property. The Pesto Chicken Sandwich was to die for. For those looking for a great, affordable hotel in Key West without the hassle of staying downtown (you can always take the complimentary shuttle downtown if you choose!), I highly recommend the Gates Hotel. I will be back!
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successfully ignored
I booked through booking, they sent me a message offering an upgrade, but when I needed help to change the date of my stay, I was successfully ignored. Disrespectful to customers, I do not recommend .....................................