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Customer Ratings & Reviews
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432 reviews
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Jan 30, 2023This hotel is in terrible shape!
So disappointed with this Marriott! I usually book with Marriott and have never seen a hotel in such terrible shape. Our first room had a terrible mattress. My husband noticed right away that there were visible human imprints in the mattress and upon sitting on the bed we could tell we wouldn’t be able to sleep well. The cover had a large stain as well. We asked to switch rooms and were given choices. I checked two rooms and was super uncomfortable with both. Brought my family to the new room and was unable to relax. There is strange white stuff all over the walls. We checked out the restroom and it was not great. The ceiling is peeling the tub looked questionable. The lights were loose. The towels were against a dirty vent. I then went to inspect the mattress for bugs and I can’t believe what I found! Debri and little black hairs! I was unsure if what I was seeing was bed bugs markings or not so I panicked and couldn’t allow my family to stay here! Asked for a refund and staff were unable to help me. I had to call back the next day through my capital one booking agent to speak with a manager and they are refusing a refund because they offered me another room already. The problem is of the 3 rooms I saw none of them were in good shape! So disappointed. Will not be trusting the Marriott brand ever again.
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Jan 03, 2023A Marriott Hotel? Really? Needs a Complete Renovation
We selected this hotel based on location, price and Fairfield brand. Thank goodness we were only there for less than 24 hours. As others have stated, this hotel needs a complete renovation. Our room was ok but didn't feel bright and airy like other Fairfield Inns. There were few outlets making it difficult to charge multiple devises. The bathroom - UGH - the tub drain was very slow so dirty water accumulated up to my ankles and when it finally drained for my daughter to shower, there was a dark film around the tub - GROSS. The panel on the back of the bathroom door was bubbling and about to peel off and the lighting in the bathroom itself was very dark. It was late at night so I didn't ask for a new room. Unlike other reviews, our beds were clean and comfortable - the main reason for our stay. We just didn't feel clean after showering. The only redeeming thing about this hotel is its location - a short drive to the high end Cherry Creek Mall. I do not recommend staying here unless it is renovated.
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Oct 05, 2022
This Hotel Gave Me Nightmares
I am writing this review because I just recently had memory of the smell of this hotel.. The smell was so bad. So bad. I gag just thinking about it. The rooms gave off the vibe of dead people and I could feel the dusty ceilings falling on me. I’m not sure how this place is considered a Marriott hotel or even in business for that matter. Avoid this hotel at all costs :s
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Aug 25, 2022Outdated. Needs Renovation. Not a comforable stay.
I stayed in the one-bedroom king suite. I registered for a King with a view, but this room was on the other side of the hotel and had no view. I liked the layout with a desk area and a separate bedroom. The staff are friendly, the wifi is reliable, and the hotel is in a great location near I-25. The room had a fridge and microwave. However, this hotel is worn down and needs renovation. The sleeper couch in my room was worn with tears and stains on the fabric and was very uncomfortable to sit in; you can feel the springs when you sit in it. The HVAC was a bit loud, and since it was in the bedroom, it made it difficult to sleep. I turned it off (which I was pleased was an option). The bed was not comfortable. it was a harder mattress, seemed inexpensive, and needed to be replaced. Overall the room was below expectations and did not meet the standards of a Fairfield Marriot. I've stayed at the hotel before, and I remember that it needed some updating, but this time around, I noticed it much more. I won’t choose this hotel again. There are other hotels in the vicinity.
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Jul 15, 2022
Outdated. Dirty. Rooms falling apart.
This place was gross. It was one of most outdated Marriott properties I have ever stayed at. Room has old furniture that is stained. Curtains has cigarette burn holes, tub was peeling paint. The worst was some much dust and filth on the AC vents. The entire stay I was sneezing and had blood shot eyes, the moment I left the room , I was fine. Take a look at the disgusting dory ceiling by the vent in the bedroom area.