Customer Ratings & Reviews
TripAdvisor Traveler Rating1887 reviews
Rooms and bathrooms need a definite upgrade. Bedding is also in need of a new mattress and sheets. Also, get rid of those 60's heavy and unsightly drapes. Excellent free breakfast and good cocktail hour for drinks.
Rude hostess in the Evening Reception. The hostess is rude and condescending- I asked her what kind of drinks she offers
Rude hostess in the Evening Reception. The hostess is rude and condescending- I asked her what kind of drinks she offered -she pointed to the bottles and stated we have this and we have that- I followed up by asking what is this and that- ? She turned to a guest and asked the guest for the time - guest replied that it was 6:38. She then turned to me and said’ i have a line, step aside. I was in front of the lady for no more than 45 seconds- how rude- two days later i went to her at the bar and asked for 4 cups- she rudely tried to educate me about how she is not supposed to give them out- SMH! This lady has an ugly energy and spirit- if you avoid her your stay will be perfect- i am a hotelier so i trained hoteliers on how to execute service- its terrible that service is no longer an important attribute to that hotel hostess and management!
Not so great.
Front desk staff very nice and breakfast was good. Decor is modern, but it still feels dated. Carpet in room was gross, air quality was poor, bathroom sink constantly dripped, moldy shower grout. Broken cabinetry in bathroom, toilet didn’t flush. bed uncomfortable. No bedding for pullout. Won’t stay again.
Beautiful renovation and clean but services minimal
I have stayed here a lot over the years, and this is the first since Covid 19. The renovation is absolutely gorgeous. The room was clean and teh service was good. The reception is chips and a two drink ticket system. Maybe a Hilton thing, Bathroom has bulk soap and shampoo, and the soap was out. Please go back to teh Embassy Boca I love.
Never Again: Horrible Room, Worse Service!
This is THE WORST hotel at which my wife or I have ever stayed! Our room is dirty, the furniture is dirty and heavy with rust stains. The carpet is stained and, in at least one spot, badly torn. The personnel are rude and seem to enjoy hanging up on guests. We had to ask for towels, wash clothes, and soap. The liquid soap arrived at our room after midnight. The door that apparently connects our room to another cannot be locked. There is damage to the walls and to furniture. On top of it all, the place smells.