Location
Beach - Puerto VallartaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7194 reviews
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Jan 31, 2023Beautiful mountain and ocean views!
Beautiful resort! Right on the beach and great Mountain View’s. Every room is an ocean view room! The Italian restaurant Capers was really good! The resort is really close to town and it’s really easy to get a taxi and explore the boardwalk! All the workers at the resort are very friendly and work hard to make sure you’re happy! Stephanie with the secrets entertainment team was very nice and had a conversation with us and was informative on everything to do here. Overall it was a great experience and would definitely come back!
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Jan 26, 2023Not Impressed
Stayed here in Jan 23, hotel is lovely and views from rooms are amazing, but would not stay here again. Too many weddings and big bithday parties arriving for 3/4 days are loud, whooping, and the customer service goes out the window as they all rush to look after these parties. They move the sunbeds around the pool and push u together for a wedding late in the afternoon, they need to supply an area for weddings and parties that do not push the other holiday guests out of the way. Food is good but be warned the restaurants shut 1 day aweek and so does the buffet. Couldn't get into the fish restaurant one night as was booked out with a lady with a clip board seating people who had booked privately, so waiting we were told was over an hour and no timer available. Got back to our room one afternoon at 6 to find a note on door from maid saying we had asked for our room not to be cleaned (that hadnt happened), then the clock in the room disappeared, so checked to make sure everything else was still there. Entertainment is really bad, disco, silent disco, karaoke, bad mexican band and a rock band who are good. Had to ask most nights for more toilet paper to be put in the main bar toilets as were not looked after. Out of a party of about 20 people who where on the same flight, but didn't no each other at the time, 2 couple had to move rooms as the rooms smelt of muld where rooms were damp. 1 couple had to move twice. Be careful of the water feature in the main bar area 3 people fell in this at night as its easy to miss, in the low light. I wouldn't stay here again and would give this hotel a 3.5☆. Photos of the area in front of pool set up for a conference. So moved at least a 100 beds that you could not sit on.
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Jan 26, 2023
Had a great time!
Had a wonderful time. The property is beautiful. I went for my birthday with 5 of my girlfriends. Shout out to the staff, all of who were very helpful and friendly. Special shout out to Carlos, our butler. He was very attentive and made sure our needs were met, especially on my birthday!
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Jan 24, 2023
Wonderful stay!
Wonderful stay. Friendly staff. Friendly and helpful. Nice pools cold drinks. Clean place. Beautiful scenery ocean and mountains. We really enjoyed listening to Threes Circus Band for entertainment! Music was on point!
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Jan 23, 2023
Great service
The service was amazing. Carlos Miranda Jose Becerra and Brian Suarez all went above and beyond for anything we needed.even found me college football games we didn’t have in our room. I will definitely be going back.