Location
Beach - Puerto VallartaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8710 reviews-
Great place to stay with your family
The resort is beautiful and well kept. The staff are all so polite and amazing. Alejandro from the buffet was one of the best servers he made sure we were always taken care of and even brought us a safe trip home desert on our last day. Great family trip and amazing food
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Wonderful Service!! 🩷
Everyone was Womderful!! Emmanuel at the concierge desk along with Christian and Judith were also great!! Jimena on the 15th floor was very kind and helpful! We became UVC Members with Francisco and Gibran. We look forward to returning!! 😎
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Not at Hyatt standards
The resort is dated. The rooms have not been updated . The shower leaks to the rest of the bathroom. House keeping does the minimal amount of work. Food quality is average. Shows are poor and basic. Beach area is not well laid out. Sellers are allowed to walk through the lounge chairs although they were very polite
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Very nice resort but cold pools
The room was really nice. All the staff were excellent! The food and drinks were delicious! We really enjoyed the entertainment. The only downside were the pools were very cold. The weather was chilly but when the sun did shine, it warmed them up some. The Jacuzzi was warmer but it is an adults only so the kids wanted to be in there too. You cannot blame them for wanting to be warm too! They were periodically asked to vacate.
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Day Pass - excellent service
We came here just for one day as a Day Pass (didn't stay overnight). We had a FANTASTIC experience. Awesome pools, nice beach. Plenty of loungers, plenty of towels. Food and drinks were great. But most impressive was the SERVICE! The workers were all so genuinely nice and accommodating. I accidentally left my camera in the poolside bathroom. When I realized a few minutes later and returned to look for it, it was gone. I approached poolside manager Christian (white shirt) and explained the situation and asked about a Lost and Found. He got on his radio immediately and tracked it down and delivered it back to me in minutes. It was astounding service, and I am so grateful. We will return some day for a longer stay. Thank you!