NEWLY RENOVATED.
• Brand new minimalist architecture and décor, indoors and outdoors, with a tropical feel
• A brand-new water park with slides
• A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean Sea
• A brand-new gym located in front of the main pool
• Spectacular accommodations including beautifully refurbished, well-appointed guestrooms including the addition of heated Beach Front Swim Out Suites, Family Suites with connecting rooms accommodating up to 6 people and spacious Master Suites
Dreams Sapphire Resort & Spa offers Unlimited-Luxury®
amidst impressive Mayan architecture, lush landscaping and resplendent ocean views.
Minimalist architecture and décor, both inside and out, with a tropical feel. Situated on a beautiful beach in Puerto Morelos equipped with an artificial sea barrier that protects it from seaweed. Come experience the Dreams Sapphire Resort & Spa. Enjoy beachfront, swim out suites, family suites with guaranteed connecting rooms and master suite room categories. All suites have been redecorated to a much more modern style, just for you!
A lot of fun awaits the little ones in our hotel! The new features at Explorer´s Club for kids with fun-filled water park including a splash park also new family water park includes slides for adults and kids. Pack your sportswear because we have it resolved with our new facilities in the gym and an exclusive Yoga room with air conditioning.
A brand new beachfront wedding venue with capacity for 120 people, your special day will be spectacular in our sparkling wedding space facing the sea. The hotel is located 2 miles from Puerto Morelos Town. Approximately 15 minutes from Cancun International Airport.
Location
Puerto MorelosProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12312 reviews
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May 28, 2023Break in the sun
Lovely hotel & good entertainment staff Swim up bars shouldn’t have children at them, watching kids swill drinks into the pool. Did not like a security camera on the roof of my balcony felt very invasive, then staff on balcony looking at this without prior warning. Staff drop a glass on the room floor & did not clear up properly to then seeing bits of broken glass on the room floor which we trod on. Had to keep requesting mini bar to be filled. Preferred club bar was good to relax & very chilled, Mani was great & very knowledgeable. Shame the beach was full of seaweed however hotel was good at clearing this. Food was ok however omelette filling wrapped in egg was not an omelette, dried up hash browns & very crispy bacon. Steak restaurant with only 1 steak on menu, best restaurant was the teppanyaki restaurant great food. Hotel does not have anything around cabs can be expensive depending where you want to go.
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May 27, 2023Dreams Sapphire Resort
The Dreams Entertainment team was great! They had fun games and activities for everyone to participate in everyday. They got to know people and made sure everyone was having a great time and getting involved.
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May 27, 2023
Destination wedding
Had our wedding of 64 here and it was such an amazing experience. They did have many wedding going out through the weekend but that didn’t take away from the quality or service of our event. Carmen Martinez our coordinator was incredible - it is kinda stressful planning a wedding through e-mail but the second I meet with her in person a few days before the wedding I knew we were in good hands. She gave us great timeline suggestions and just made the day so special. I would change a thing about our experience
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May 26, 2023
Amazing stay, staff are absolutely exceptional
We spent our Honeymoon at Dreams after getting married in Vegas. From the moment we arrived to the moment we left was fantastic, they had a banner on our door upon arrival, champagne in the room and everything looked fantastic. We stayed in one of the swim-out rooms and it was well worth the upgrade. Food at the resort was excellent the whole stay, we went to the world cafe buffet in the morning for breakfast and Mardo and his team were absolute gems - nothing was ever too much and they always kept the drinks topped up! Great chat and a real credit to the resort. Most of our lunches were at the grill next to the pool which does pizzas, burgers, and hot dogs mostly - the burgers were absolutely top-notch! Dinner-wise, we visited all of the restaurants barring the French as we're not massive on the cuisine. The Asian was great, we dined in the normal restaurant as well as paying extra for teppanyaki one night. We also dined in the Mediterranean for a couple of nights - which again was brilliant, much better quality food than what you would expect at an all-inclusive. The shining light of dinner was the private dinner we had in the gazebo which came with the honeymoon package. Francisco served us a fantastic meal and made the night extremely special, even singing to us at the end of our meal as well as delivering us a special dessert. We found the resort to be spotless, the only slight con would have been housekeeping which never came two days in a row and it isn't smart TV's so no Netflix but very minor points. We used the spa twice, the hydrotherapy is a fantastic experience and Ivan was extremely knowledgeable and friendly. We also really enjoyed the drinks, mimosa was a favourite.
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May 26, 2023
Wonderful, family friendly resort! Perfect family holiday!
We have just returned from our holiday at Dreams Sapphire and we had a wonderful time! This was our honeymoon/first family holiday. The resort is beautiful, there is something for everyone! There is variety in food and entertainment - changing regularly offering different foods each night. A lot of food cooked fresh to order, especially seafood. Our 3 year old daughter had the best time playing in the pool and watching the traditional Mexican show and other evening shows. The staff are ALL so lovely and friendly. As other reviews mentioned, there is seaweed on the beach but this seems to be worse some days than others and they work very hard to keep it clear - didn’t affect us at all! I was thrilled to see Dreams Sapphire has just been awarded the travellers choice as this is thoroughly deserved. We stayed in a preferred club room and it was nice to have the added benefits that brings too 😊. We had a wonderful time, thank you!