• Brand new minimalist architecture and décor, indoors and outdoors, with a tropical feel
• A brand-new water park with slides
• A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean Sea
• A brand-new gym located in front of the main pool
• Spectacular accommodations including beautifully refurbished, well-appointed guestrooms including the addition of heated Beach Front Swim Out Suites, Family Suites with connecting rooms accommodating up to 6 people and spacious Master Suites

Dreams Sapphire Resort & Spa offers Unlimited-Luxury® amidst impressive Mayan architecture, lush landscaping and resplendent ocean views.

Minimalist architecture and décor, both inside and out, with a tropical feel. Situated on a beautiful beach in Puerto Morelos equipped with an artificial sea barrier that protects it from seaweed. Come experience the Dreams Sapphire Resort & Spa. Enjoy beachfront, swim out suites, family suites with guaranteed connecting rooms and master suite room categories. All suites have been redecorated to a much more modern style, just for you!

A lot of fun awaits the little ones in our hotel! The new features at Explorer´s Club for kids with fun-filled water park including a splash park also new family water park includes slides for adults and kids. Pack your sportswear because we have it resolved with our new facilities in the gym and an exclusive Yoga room with air conditioning.

A brand new beachfront wedding venue with capacity for 120 people, your special day will be spectacular in our sparkling wedding space facing the sea. The hotel is located 2 miles from Puerto Morelos Town. Approximately 15 minutes from Cancun International Airport.


Puerto Morelos
Cancun International Airport (CUN) : 14 miles

Property Information

Last Renovation: 2019
Total rooms: 327


Resort Details


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 12098 reviews
  • 5.0 star tripadvisor rating
    Great vacation

    We have stayed at the Dreams Sapphire many times. Upon check-in, the front desk staff confirmed that this time was our 12th time. As their gift, they upgraded us to Preferred which was a nice surprise. We also got a bottle of wine and some chocolate covered strawberries delivered to our room. We have stayed at other resorts in the area but keep returning to the Sapphire because of the staff. Over the years we have gotten to know many of them and they have become our friends. It's good to see the same faces there from year to year. They remember things that we like and provide them without us even having to ask. Eduardo and Moses took great care of us for breakfast along with their teammates. One of our favorites, Alberto, "Happy Feet", was moved to Preferred this year. He is the best! You will never know if that guy is having a bad day. Our friend Sergio was moved to the Mexican restaurant this year. We ate there one evening. He remembered how much my husband loves grilled tuna. He surprised us with a grilled tuna appetizer upon us being seated. Monrique, our favorite bartender, was moved to the Preferred Club this year. He has been at the Sapphire for many years. He is a very good bartender. His Margarita's are the best. Again, I will say that the staff at the Sapphire are great. The resort itself is nice. It's clean and we love how close to the airport it is. We will definitely be returning to this resort.

    Jan 28, 2023
  • 4.0 star tripadvisor rating
    First trip to Mexico

    Ricardo was awesome and always a fun entertainer playing volleyball with him made the days fly by Joel was a great entertainer always trying his hardest to hangout and play basketball with my little brother or finding different things to do when it was raining Having dinner we always had amazing and friendly service from Wendy and the food was delicious

    Jan 27, 2023
  • 5.0 star tripadvisor rating
    Entertainment crew and waitstaff is over the top!!!

    The hotel was super accommodating to our special dietary restrictions thank you to all the waiters and enrique and chef alex for taking care of us every morning, day and night. The entertainment crew is over the top! Ricardo, sebastian, joel, jazz, omar, tania and regina made sure we felt right at home and kept our days full of fun and laughter from morning with the zumba and water zumba all the way until the dancing lessons at night. Would definitely recommend this hotel to all my friends and family!

    Jan 27, 2023
  • 5.0 star tripadvisor rating
    Dreams Sapphire - A true gem!

    Beautiful resort! Friendly, hard working staff! Shout out to Cesar who took great care of us at the buffet. We had a specialized beverage request that he gladly made us and had ready at every meal we had him as our server. Visited the spa and Jennifer gave a great massage. The entire activities crew were high energy and fun and offered daily activities that were fun to take part in. Amazing nightly entertainment! The only disappointment was rocks in the water that made enjoying the water a challenge. Would definitely go back. We had an amazing time!

    Jan 27, 2023
  • 5.0 star tripadvisor rating
    The perfect getaway!

    We chose this resort after checking it out online. It was better than expected! It’s absolutely beautiful, from check-in to check-out the staff was there to make sure we were taken care of. We had a very minor maintenance issue and staff was at our room in 5 minutes to take care of it. Our favorite server was Cesar. He took care of us at meals with top notch customer service. He made us feel special each time and knew exactly what we wanted to drink. This was my favorite Mexico all inclusive resort I’ve ever visited, and I will definitely be back!

    Jan 27, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319