General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating10950 reviews
The beach and water are beautiful! The resort was disappointing. Our room was missing items, the shower would flood the bathroom floor, and construction would start every night at 10pm above our room. The food was good at the restaurants but the service was poor. Many nights the Cafe would not have ice cream or treats. Breakfast was great at the World Cafe buffet but terrible for lunch and dinner. We will not be returning to any Dreams resorts.
Best Vacation Ever!
The staff was very helpful, the food was so good it is beyond words. The Entertainment staff was the absolute best. They remembered us each day, remembered our kids names. Lelani, Sofia, Tino, and Mnauel were so much fun. They definitely helped make a stay the best it could be.
Best place to go!
This place was amazing! The whole experience was fabulous - from the rooms, to the food, to the pools, and most of all the people - I just can't say enough about the people. Everyone there went out of their way to make me, my husband, and our 7 year feel so incredibly comfortable the whole week. I can't say enough about the Explore's Club who watched our daughter for 3 days of the trip and were absolute angels. Thank you to Yardira, Elsy, Karla, Yarelis, and Ariana for taking such good care of our little one that she literally did not want to leave. You women went above and beyond and our trip would not have been the same without your help. Thank you so much! We will be back :)
Dream team staff at Sands
Top notch customer service. We felt seen and well taken care with Leilani, Faustino, Martin, Jorge, Dania, Henry, Sofia and many others. They were all great staff and very attentive to both the adults and the kids. The resort itself wasn’t our favorite, but the staff was amazing and made up for it.
Awesome Event staff!!
We had a great time with the Family!! The event staff- Tino, Manny, Angelo, Sophia and Leilani made the week very memorable! The servers Diana, Jorge, Henry and more were excellent. The kids loved them!