Dreams Sands Cancun Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13455 reviews

• 

  Fun Week and Special Day

  So this review is WAAAY late, but I wanted to make sure I let everyone know what a great resort this is. Myself and wife and family and friends had an amazing time back in June for our wedding. The resort was great and staff incredible. I was really worried as I have heard for years that the beach here is the best and to my dismay the one week we were there they had a sargassum explosion, which I heard is not usual for them. However, that did not take away from the trip as the pools and staff were amazing! I especially would like to thank Rubi and her staff for making our day so special. Also, I would like to acknowledge Noe, Rubie, Karen, Edwardo, Gerson, Ulysses, Cesar, George, Omar, Estrella, Maricruz, Frederick and Analy! They were all amazing and really took care of us and our family. I would definitely recommend this resort to anyone who like to relax and have fun!

  Nov 04, 2026
• 

  Top notch service

  This was our first time to Dreams Sands. We were immediately greeted by Rosario with VIP services and she continued to check in with us throughout our entire stay - she was top notch! We have been UVC members for a few years now and really enjoy the (UVC) resorts. While Dreams Sands may be a bit more dated (e.g. rooms could use an upgrade); the service alone outweighed the lack of updates as the staff was so attentive. We booked this trip through Hyatt points and as a globalist, we were given a room upgrade with a beautiful view of the ocean including a small balcony. The beach had been washed out from prior storms, but it didn't stop us from wading out to the small sand bars and enjoying the beautiful clear waters while standing in knee deep water. We had a little fun with a few small fish as well. At the Preferred Beach Bar, Abraham went above and beyond to take care of us as did the attendant who ensured all guests had chairs to sit on. Inside the Preferred Club, Miguel remembered our drinks after day one, and would call them out for us while we lounged in comfort (played some cards) and enjoyed our cocktails before dinner each evening - all with an amazing view of the ocean. Lorenzo was on top of it at the main pool bar and made special trips to bring us our cold Coors Lights - what a treat we didn't expect and appreciated his extra efforts in making sure he always had cold beers waiting for us! The meals were really good overall, but our favorite was Himitsu with Luis as our server. It was an amazing experience - (not just a good meal) and we have Luis to thank for that! On our way out, Max (also from UVC) stopped to ask how our trip was and when we advised we were heading to Secrets the Vine next week, he indicated his father worked there and we'll be sure to seek him out. P.S. Rosario (said with rolled R's) - I watched Coco on my flight home and loved it! Thank you for taking the time to teach me more about Día de los Muertos! You are truly special!

  Nov 03, 2026
• 

  Disappointing at Dreams Sands Cancun

  We stayed at the Dreams Sands Cancun from October 14-21 first impression of resort as we arrived was a small compact resort with 3 small pools and no beach area. I will start with the one positive of the resort and that is the employees they did a wonderful job especially Angel at the prefeed pool, Alberto and Noe in the preferred breakfast restaurant, these three employees were awesome. We had the upgraded package for our vacation and i would say that is a complete waste of money, the only real benefit was the preferred lounge which is by far the nicest area on the resort however they had a bad experience in there a few months ago and now penalize all guest by having golf running 24 hrs a day on 4 jumbo tvs and they refuse to change the channel. I did speak to the manager about being able to watch the world series game one and he refused i did explain to him i would be contacting corporate Hyatt refence this and he somewhat agreed to allow it on one tv near the prefeed check in. when we arrived for the game it was on however the worker on scene stated there would be no volume so basically here is your game but good luck watching with no volume. Next the room, we stayed ocean view balcony room we had no air conditioning for the week maintained came said the fan motor is bad and would fix however it never did get fixed we ended up with a floor fan, we could have changed rooms however due to large amounts of kids we did not want to risk being near a noisy family. Preferred pool area was extremely small and crowded was many unsupervised children in it. Most prefeed pools are adult only. Prefeed bar the alcohol did not taste like the brand and appeared to be quite watered down. Beach area had some seaweed but manageable but beach area was basically non existent. Food other than preferred breakfast restaurant was mediocre at best with little to choose from. Steak restaurant we eat at twice one time salmon came out raw and not eatable other time 2 out of four people had tenderloins and they also were raw and not eatable. We have stayed at Dream Onyx, Dreams Jade and numerous Riu resorts in Mexico and the Punta Cana this was by far the worst of all and we were very disappointed with the experience.

  Nov 01, 2026
• 

  Won't be returning

  The hotel was clean and lobby always smelled good. My main complaint is that the water in the shower was never appropriately warm. The sink water got hot...but we had to take lukewarm showers.

  Oct 31, 2026
• 

  Relaxing but not up to par for a Dreams Resort

  Dreams Sands is a short ride from the airport.The resort is older and some areas were in need of repair with water dripping out of the ceiling in buffet restaurant. We had the preferred package. Our room had an ocean view, room was very clean but small compared to other dreams we stayed in. Staff was very friendly except for night mgr in preferred lounge. Preferred lounge had 4 nice tv’s all on golf channel. Asked to put on football game and were told couldn’t change channel. Asked to speak with mgr a few days later to watch world series on tv up there. We were told no. When we said we’d contact Hyatt he said he’d make an exception. When we went to watch game tv was on baseball but no volume. Asked night mgr to turn up volume he said no that he needed to be able to talk with other customers even though we were only ones in bar. Guy was very unprofessional.Beach and pool area was small and not enough chairs for guests. Ocean was weedy but not fault of resort. The resort had 3 pools and a kiddie pool. The preferred pool was littered with little kids everyday with most unsupervised. No swim up bar but staffed worked hard to take your orders. The food was subpar with not many options. Best meal was breakfast. Ate in steakhouse twice, first time my wife’s salmon was raw, second time the tenderloins were so raw they were purple and bloody. They had a large party that night and were understaffed for the rest of the guests. I’ve stayed in 5 Dreams resorts now and this one left a lot to be desired. A 3 star resort at best. The preferred package at this resort wasn’t worth the extra money paid. Shout out to Angel at the pool, Alberto in preferred breakfast and VIP Santos.

  Oct 26, 2026