Designed to reflect the charm of the Mexican Caribbean, the Dreams Riviera Cancun Resort & Spa is surrounded by glistening pools, lush tropical gardens and a palm-studded beach. Spacious octagonal rooms and suites are luxuriously appointed. Nine gourmet themed restaurants, six fabulous bars, an Explorer’s Club for Kids plus a fully-equipped fitness centre and a world-class Dreams Spa by Pevonia® provide guests with an array of amenities for every age and interest.
Location: Within 3 miles of Puerto Morelos town square. Approx. 20 minutes from Cancun International Airport.
- Wine tasting and tequila tasting available (at an additional cost)
Location
Puerto MorelosProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12807 reviews
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Dec 01, 2024Mixed review
Mixed review . Very nice resort, room was good (overlooked the garden) and the staff were very attentive and nice. Completely fully inclusive, so no extras to pay. Unfortunately it is very loud. It is a major wedding venue, 2/3 weddings a day (quite strange to be sitting by the pool in your cossie as a bride walks by in all her regalia). It was full of large wedding groups who tended to be very loud during the day. You didn't want to get caught sitting in between them during the day. It was also very loud at night with people returning to their rooms v late and not thinking about others who may be sleeping. Like others we put towels against our door to try and block the noise- which didn't work. Overall I had a lovely time but I am not sure I would return to this hotel.
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Dec 01, 2024Great hotel and amazing staff
I have no idea what people can complain about. It’s a lovely resort and the staff go above and beyond. Enough restaurants to stop you getting bored with the food. Our one small complaint would be the hot food in the buffet could be hotter but the quality was great and it was never cold. Spa was lovely and make sure you go and see what offers they have on as we got a much better price when we went to the spa to book. Preferred club was great, nice little area to get away from it all and great bar staff who remember what you like and how you like it. Preferred club beach area was great and staff go above and beyond and don’t tolerate people saving sun beds early and not using them and will remove towels if it gets busy. There are a few weddings but they don’t start until about 3-4pm and never went on into the night. Never ruined our holiday. TRIPS - try the guys on the beach, Pelican Tours, did 2 trips with them and they were great and so much cheaper than Amstar.
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Nov 30, 2024
Just a few negatives
This was a very nice resort and I can say I’ve now stayed at several Dreams/Secrets across Mexico so I feel I can make a fair assessment. The Pros: The grounds were absolutely perfect and well maintained. The staff were all wonderful and very friendly. The Explorers Club (kids club) was great and my 6 year old wanted to spend more time there than I was expecting. The food was on par with all the other Dreams resorts I’ve been to, nothing to really go crazy over but it was good. The Barefoot Grill was so convenient for grabbing a quick snack during the day. We did the Preferred club and felt the access to the club and preferred club breakfast at seaside grill were both very nice. Honestly, having breakfast at the Seaside Grill watching the ocean was a nice way to start the day. The Cons: I’ve read other reviews highlight this and thought they were overreacting, but it is LOUD at night while in your rooms for several reasons. 1. This resort while beautiful is VERY compact compared to the other resorts we’ve been. 2. It is very wedding heavy and there are only so many places they can host a reception so for example, our first night there were 4 receptions. 2 on the beach, one above Oceania and one near the pool. The music from the receptions were absolutely deafening. Like I want people to have fun, but good lord, the sliding doors in our room rattled so much. The receptions do end at 10 PM which isn’t super late but if you have kids, it’s a challenge. Also, if I hear “Fireball” by Pitbull one more time I may lose it. 3. Our preferred club room faced the ocean but the door to the room (2nd floor) was along the main walkway area through the resort. After the weddings people would then travel back and forth to the lobby bar and Desires lounge (which again is fine) but the way the noises carries you could hear every conversation and people would be loud. Our first night, there were people out until well past 3 AM and it was an awful nights sleep. We tried covering the door with towels to try and block sound but it barely did much. Tips: 1.If you’re planning to eat at Seaside Grill for dinner and plan to eat earlier, get there at least 15 minutes before opening to get in line. 2. The hibachi tables can be reserved through the app for the up to three days in advanced but the reservations go extremely fast. You gotta book it immediately when the next days offering opens. 3. Pay attention to restaurant schedules. They vary day by day. Overall: It’s not a bad resort at all and it’s quite lovely but if you’re going to have a quiet family trip, this probably isn’t the resort. If you’re going with friends and plan late nights, go for it.
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Nov 29, 2024
Unforgettable memories at such a beautiful resort
What an amazing stay!! I was there to celebrate my brother’s wedding and couldn’t asked for a better memorable time. Manuel the bell boy always went above and beyond he ensured our bags were delivered to the room and that we got our room soon after we checked in, he was so friendly!! Sergio at the pool bar was so kind and always made sure that we had a drink, we loved Kevin at the French restaurant, and Romeo the pool drink waiter was so sweet!!
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Nov 29, 2024
Dreams made our honeymoon
We arrived here for our second part of our honeymoon 10 nights stay,our check-in was slick and good, we upgraded to the perfered club with plunge pool and jacuzzi,what can we say staff were Brilliant and friendly and helpful, they really made us feel welcome,the room was spotless and cleaned each day with mini bar restocked, the restaurants were fabulous the food in the Italian & Asian out of this world,entertainment was brilliant, the bars were lovely especially the perfered club nice to chill out, the hotel was maintained to the highest,cafe 24/7 was fabulous, the spa definitely recommend it treat yourself to one, the swim up bar with cocktails were delicious,we're planning next November all ready for a return for 2 weeks, we had amazing time at Dreams, we were upset leaving yesterday, thanks to all the management and staff for the best honeymoon,the teriyaki cooking definitely book a spot it was fantastic, bring loads of suncream can be pricey in the shop