Perfectly situated in the exclusive gated community of Playa Mujeres, within a world-famous golf course, rests the stunning AAA Four Diamond Dreams Playa Mujeres Golf & Spa Resort. This all-suite resort boasts 502 graciously appointed and luxuriously equipped suites, surrounded by secluded white sand beaches and the turquoise Caribbean Sea. Three levels of swimming pools spanning over 65,000 square feet, including two infinity pools with breathtaking ocean views, six hot tubs, a children’s pool, a water park for little ones, a waterpark for all ages and a lazy river. Located just 10 minutes from downtown Cancun and 35 minutes from Cancun International Airport, this luxurious resort provides an ideal vacation setting for couples and couples with children.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5550 reviews
Must try this resort!1
This was one of the nicest resort we have been too. The beach was beautiful and the pools were great. We were a group from 3 to 58 and there was something for everyone Our concierge Roxana was the best. She went above and beyond for our family. She made our stay perfect. Dreams is very lucky to have her. Omar was the best server. Every time I turned around he was there with yummy cocktails. Rooms were great. But the bed was too hard for my family. Food was good. Everything was great. We will be back to this resort! Must try this resort
Underwhelming experience: more like a time-share sale. Come Hyatt, do better!
We were very excited to try this out as we have Diamond with Hilton and thought maybe we should get Hyatt too, to diverse experience. But we're left with so much disappointment. And for comparison, please try out something like Hilton Puerto Vallarta, for the same price, we got a much much better 5-star experience. Unwelcomed check on: after a long flight, we were not given a welcome drink like any other all inclusive resorts, instead they told us to meet 'VIP experience staff's and guess what: he was trying to convince us to go for a time-share presentation. I was very tired, but tried to politely to tell him we're not considering at the moment and just wanted to rest. He was visually upset and we were not even walked to lift. We had to locate the room by asking other guests. Awful view for an ocean view room: we booked ocean view junior suite, and please see the image attached. We tried to change room and they refused. Friendly staff at the restaurants and pool: they were awesome and friendly. So that's great We were left alone: we were trying to find out what amenities and activities the resort has to offer. When asking, they either pointed us to VIP-experience staffs who always tries to sell us time-share, or the virtual map. Come on Hyatt, do better!
Beautiful Resort, Poorly Managed Restaurants
Upon arrival we were handed champagne (& lemonade for kids) and whisked off to the preferred club check in area. Check in was easy but do want to note they asked us to wait for the butler & luggage to escort us to our room. We were tired and eager to get to our room so found this annoying. In general the resort is beautiful and staff is kind and helpful. Our biggest issue was the inconsistency of restaurant opening times and especially regarding outdoor seating. All resources indicated different hours (in-room tablet vs. phone app vs. signs at the restaurants) and often the opening times didn’t match any of the posted times. Outdoor seating was sometimes available later than indoor and occasionally closed completely with no warning or reason (weather was perfect). Another note to make - there are wedding parties by the pool at least half the nights with very loud music playing until 11pm or so. We are early risers so this impacted us.
A beautifully maintained resort!
We took our three boys, age 5,10, and 13 and had a fabulous time! The staff went above and beyond at each and every interaction, and the facilities themselves were just perfectly maintained! We couldn’t have asked for a better trip!
Great place for Adults and kids of all ages.
Great rooms, GREAT STAFF, Very clean pools. Fun poolside activities. Plenty for the kids to do. Decent nightly entertainment. Love the outside DJ and the singer in the lobby bar. Plenty of pool side sitting.