Dreams Onyx Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14039 reviews

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  Perfect Relaxation

  We were on holiday at Dreams Onyx for the last two weeks in October. The Location was perfect,right on the beach.We are in our 60s so it was ideal for relaxing. All the staff were great,the rooms cleaned every day to high standards. The one that stood out the most was Anthony in the preferred bar. He went above and beyond to make sure we had everything we needed without us having to move.He really made our stay special. We also have to mention Randy, he took over from Anthony while he was away..He was also very caring and looked after all our needs.

  Nov 06, 2026
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  Family Fun break!

  Superb Place would love to go back one day. Great service from staff. Beach kept Clean. Great array of drinks, would prefer to be given a wristband to identify us as Preferred Members as far to easy for us to be given unbranded alcohol unless we explained we were preferred guests. Entertainment could of been better but good for all ages. Arcade is a must for all ages especially the bowling alley. Great stay.

  Nov 06, 2026
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  Spectacular Resort - you will be pampered and spoiled.

  Fantastic clean resort! Beautiful sand beach - zero sargassum! Friendly happy staff who believe truly customers are #1. This is the place to go if you wish to be pampered and spoiled. We had a Master Suite, Preferred club. It was worth every penny. From the ease of checking in and out. No wrist bands required. Fridge always filled, champagne and OJ every day. Clothes steamer in room, Jacuzzi tub in room and another on patio. Beach towels provided. Look for Edwin and Ismael, preferred pool top notch waiters. And of course our Butler Francisco. Exceptional service, we couldn’t have been looked after better. These gentlemen are professionals. This resort deserves more than 10 stars.

  Nov 05, 2026
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  Dreams Onyx - Not a Dream Experience

  I recently stayed at Dreams Onyx in a preferred club room with pool view with my significant other and my family. While I enjoyed the water park and adults-only preferred pool, and received excellent service from Angy at the beach bar and Daniel at the preferred pool bar, the overall experience was extremely disappointing. Guest services were inconsistent from the beginning. We received little information during check-in (the woman was extremely curt) and our assigned VIP concierge was frequently unresponsive. He also failed to assist when family members experienced a three-hour luggage delay due to internal miscommunication. Transportation arrangements were equally frustrating. Our concierge initially confirmed an airport taxi reservation but after asking him repeatedly for the taxi details, he requested our flight information again, less than 24 hours before our flight, making me question whether it had actually been booked. On departure day, a bellhop ordered a second taxi despite our original taxi already being there with a driver holding a sign displaying my name. I repeatedly chased after him, explaining that our taxi had arrived, but he ignored me and continued transferring our luggage to the second vehicle until my partner intervened. This was unnecessary and extremely frustrating. We also had a disappointing experience with a World of Hyatt presentation. What was advertised as a brief presentation in exchange for a premium breakfast experience and additional incentives lasted over three hours. Despite explaining our limited time, representatives continued pressuring us. I was particularly offended when told my input was unnecessary because my father was the "chief of the house," despite my being the primary financial decision-maker. I found this experience to be dismissive and sexist and did not find the presentation meaningful at all. Save yourself the time and reject the invitation to any presentation immediately. There also wasn’t a premium breakfast experience - they take you to Tamarindo, which is where you can have breakfast regardless as a preferred club member. Additionally, we discovered unexpected items in our room twice despite displaying the Do Not Disturb sign, raising concerns about guest privacy. I also witnessed a young child unattended in a jacuzzi near the vents. When I alerted the lifeguard, he dismissed my concerns and appeared unaware of who was supervising the child. Finally, I frequently felt overlooked by waitstaff compared with other guests and that the quality of service we received was different than what other guests received by virtue of us being Latino. I tipped often but still found that I either had to chase down waiters or had to order my own drinks at the bar, which isn’t an issue on its own but feels conflicting when waiters would walk by us empty handed and singing for people to place their drink offers and would then subsequently ignore us trying to wave them down. If this happened only 1x, that would be understandable but this was a pervasive part of my experience here. Sometimes workers would also feign shortage of supplies (I say feign since we would subsequently see other guests with the drinks or food items that we requested). These repeated interactions made me question whether implicit bias was affecting the service we received as a Dominican and Latino family. Although the resort has enjoyable amenities and some genuinely wonderful employees, the overall service did not meet expectations. We paid extra for Preferred Club expecting an elevated experience, better assistance, and superior hospitality. Unfortunately, that was far from what we received. The cumulative effect significantly diminished our family vacation. I regret choosing Dreams Onyx and would not go there again or pay for the preferred club premium. Based on my experience, I would not recommend this resort to anyone.

  Nov 05, 2026
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  10/10 experience

  We had an amazing stay at Dreams Onyx. The staff truly went above and beyond to make sure we were well taken care of. A special shoutout to Santo and Naidri for making our stay even more memorable and David from Bluewater grill for his amazing service! 10/10 would definitely come back!

  Nov 05, 2026