Located in Uvero Alto, Dreams Onyx Resort & Spa is set in the northern part of Punta Cana on a remote, palm-studded beach. The luxurious suites at Dreams Onyx offer pure pampering with a private terrace or balcony with a whirlpool. With endless land and sea pursuits, parties and live entertainment for all ages, six swimming pools, supervised clubs for kids and teens, a casino, sports bar and world-class spa, the fun times spent at Dream Onyx Resort & Spa will be unforgettable. Plus, our new family section includes spacious accommodations, a family fun pool with water slides and a lazy river, 3 new restaurants, a new Core Zone Teen's Club, new Explorer’s Club for kids.
Location
Punta CanaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9298 reviews
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May 31, 2023Beautiful place tired hotel
Having read all the reviews about Dreams Onyx we were expecting an amazing experience and have to say it fell short. The hotel location is beautiful and the servers and ground staff all work really hard and are the one saving grace about this property. We stayed in building 6 in a partial ocean view room which was dated and in need of a refurb. The drawers stuck and the fridge door would not close properly. When we pointed these out to our butler he showed us how to slam the door shut!! The room was super cold, the thermostat would not go above 21 even after we asked the butler to show us how to change it. The only way to shut off the ac was to leave the patio door slightly ajar. We were preferred club but unless we went to the preferred adult pool or breakfast/lunch area we didn’t see the need for the upgrade. The liquor was better in these areas if you asked for it. The preferred club beach area didn’t feel like preferred as in other resorts. Anybody could come sit there and there was no shade from umbrellas or palapas just some from the palm trees that are growing there. The view of the ocean is marred by several oasis that they charge an additional $150 for the use of. It just seems like it could have been thought out a bit better. The restaurants were the most disappointing part of this trip. The Italian was truly awful and the Asian only slightly better. If you wanted the hibachi be prepared to be rushed - they literally have you out in 45 mins from start to finish. The Mexican was ok and French at Breathless was the best meal we had. We resorted to the buffet frequently where there was always something fresh and hot but can become repetitive over 7 days. There area nightly shows or events for those wishing to participate the only one we went to was the Fireshow and it was well presented. A huge shout out to Nelis and Carlos at the adult pool bar - they work super hard always with a smile, Noel at the preferred beach and our butler Elias who was always responsive with any queries we had.
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May 31, 2023Lack of Empathy and Concern for Theft of Guest
My partner and I stayed here to celebrate our anniversary. At check-in, the front desk clerk offered us an amenity in the form of a coupon as a gift and directed us to what appeared to be a concierge desk. However, it turned out that the desk was a timeshare station, and the "coupon" was only redeemable if we agreed to a presentation. After politely declining several times, we were pressured into agreeing to attend a breakfast and short presentation of 60 minutes. the presentation went on for almost 3 hours with pressure to buy into the timeshare. After a firm decline, we finally got them off our backs. The stay was pleasant, overall. The staff was polite and serviceable enough. The only time we experienced really friendly service was when we were being pushed into buying time shares. After we said no, their attitude changed completely. Unfortunately, at the end of our trip, things went south. After we checked out, my boyfriend realized that he left behind a pair of jeans in the room we stayed in with a credit card in the pocket. Lo and behold, he found out that someone used his credit card to make over $6,000 USD worth of purchases at a hardware store in the next town over. As soon as he got those alerts, we immediately called the hotel. None of the staff showed any concern and did not even apologize for what happened. After being referred to the manager, we corresponded through email where we sent proof of the credit card fraud and bank documents. It has been almost 3 weeks since this happened, and the resort has not bothered to follow up with us. I had sent an email requesting an update and was told that they were still investigating. We are disappointed at the lack of empathy. The resort has yet to offer an apology and we are the ones that have to keep asking for updates. It is concerning that a member of the staff took it upon themselves to steal the credit card instead of turning over the lost item to the concierge and it is being treated as this is not a big deal. This was enough to make sure we never step foot in any of the Dreams resorts ever again.
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May 30, 2023Abraham 5 star
Had the most amazing week at dreams onyx - service and staff are absolutely amazing - in particular Abraham who was an absolute gem - constantly making sure we had everything we needed, making our reservations and generally looking after us so sincerely- Abraham made our holiday complete - if you are lucky enough to get Abraham as your butler you have struck gold
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May 30, 2023Amazing stay.
My friend and I stayed for a week at dreams it was fabulous. Abraham was amazing and he really made our trip unforgettable. He was so attentive and nothing was too much trouble ..If you’re lucky enough to get Abraham as your butler then he will make sure you have the best stay possible. Albert and Nellis around the pool couldn’t do enough for us .
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May 29, 2023
Amazing stay, Amazing Staff
First time visiting Punta Cana and staying at Dreams Onyx - overall great experience! Highly recommend booking the Preferred Club as our concierge Ely Jesus E. R. was wonderful. He would message us every morning to check in on how our previous day was and where he could help make dinner plans for us. In addition, he was always available if had any issues, such as when when we couldn’t get our safe open that stored our personal items - he had someone arrive in minutes to help us!