Dreams Natura Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4271 reviews

• 

  Great for young families. Not so much for "adult only" style of visit.

  Just got back from our second visit to this property. Our first visit was two weeks after they reopened in 2021 at 30% capacity. I was expecting a different experience and that’s what happened. Let’s review some of the information you need: 1) Kids. This a huge, kid friendly resort. It’s perfect for those 12 and under. Our teenager wanted to come back and did have fun. But this is geared toward younger, so there is a lot of noise and energy around the pools. I’ll get into the “adult only” stuff later. This isn’t your place. 2) Pool chair game. You know you need this information. You know you want it too. Prime chairs are gone by 7:00am and second tier chairs are accounted for before 8:00am. If you miss your alarm, you lose. Good luck. Seats always readily available at “Preferred Adult Only” pool. 3) Preferred Club. Meh. The room was 6th floor so that’s part of it. The actual club near the lobby is nice to get snacks and a drink. But that’s it. The “Preferred Only” breakfast at Bluewater was a snoozer. It’s quiet and takes 30 minutes to get your food. If I was booking again, I would not go preferred. It is not worth the expense to me, but YMMV. 4) Restaurants. All were fantastic. Make your Himitsu table reservation at check in. It’s tough to get it. It’s the best food at the place. Portofino and El Patio are also outstanding. Bluewater steaks were a little underwhelming, but there’s so much great foods to be had elsewhere. I skipped Oceana as I didn’t see anything on the menu. The only negative I would have is that a lot of the hot held foods at the buffet don’t hold their heat. They are cold by the time you sit down and eat them. Try to get the hot foods that are custom made and cooked right in front of you (missing the handmade tacos right now!) 5) Pools. You’ll really enjoy them from the chair you picked up at 6:45am. Preferred Adult is the warmest and the Infinity is the coldest, but tolerable after you get used to it. The lazy river is a favorite of mine as it’s perfect for floating around with a cocktail. It’s also a kid favorite, which is a perk more than a negative. The slides are fun and the splash pad looks fun for the young ones. It has a cool bucket that sprays everywhere. 6) Staff. Some of the best people we’ve ever had. Some posts name them, but it’s all of them to me. Maintenance, pool staff, activities staff, restaurant staff, bar staff, concierge and housekeeping were all very polite and will get you anything you need. I loved that all of them have a sense of humor. It’s hard enough learning another language, but to give, take, and understand humor is a huge positive for me. We took care of everyone we interacted with. All the help was appreciated. 7) Access. It’s 15 minutes from the airport. Perfect. Watch this area because the huge Royaltons got finished since we were last there and there has to be another five or six projects active now. It’s going to be a hot spot soon. 8) Drinks. The selection is quite good. Numerous tequilas and rums are available. There was never a wait at all for a drink. Tip: Most Dreams have Martell, but this one had Hennessey. Have to know where to look 😉 Twice was enough for us as our kids are getting older. Next year we’ll try somewhere else. But I’ll always love this place for what it is. A pretty big resort where you get to be a kid with your kids again. No cameras please 😊

  Apr 15, 2025
• 

  Just Okay

  We stayed at Dreams Natura from April 7-12, 2025, selecting a garden view room. Upon our arrival, we debated the idea of upgrading to a Preferred Oceanview room mainly for the preferred pool, despite some negative reviews. In the end, we concluded that it was a worthwhile decision. While our room was acceptable, there is room for improvement, such as a fresh coat of paint and updated fixtures and furniture. The bed was comfortable and the room felt clean. The most impressive aspect was definitely the breathtaking ocean view, which never failed to leave us in awe. The upgrade to Preferred allowed us to access the exclusive adult-only pool reserved for Preferred members and it is monitored. We had no trouble finding a chair at any time. Damien, the pool concierge, was always friendly and attentive, ensuring our stay was enjoyable and catering to our needs. Omar, Luz and Jesus the staff members serving drinks, were quick to notice when our glasses were nearly empty and promptly brought us refills. Restaurant: We dined at the buffet a few times and found it to be okay food. The furniture and floors in that area are in need of an update. We also ate at the à la carte options they don’t require reservation first come first serve, food again was alright. The hibachi table required a reservation, and once again, the food was just alright. The Lounge "preferred club" our evenings were enjoyed with cocktails at that spot. The exceptional service provided by Freddy and David was truly remarkable. The beverages were delightful, and upon entering, our preferences were already anticipated by the staff. Spa: Upon moving up to the preferred tier, we were gifted with a complimentary 25-minute back massage that we gladly made use of. Victor was our skilled masseuse on this occasion, and he truly excelled in his role. We opted for an 80-minute spa package which consisted of a 50-minute massage and a 25-minute facial - I would definitely suggest trying it out. The whole session was absolutely delightful. Nayibe and Yesenia were the two therapists who conducted our massages. Following the treatment, we indulged in some hydrotherapy which proved to be quite a pleasant experience. On the whole, the staff made up for the resort's lack of popularity, cleanliness, and food. Although not our first choice, we maximized our stay and always enjoy being in paradise.

  Apr 14, 2025
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  Experience at Dreams Resort Cancun Mexico

  Carolina was hands down the best waiter I've ever had. Her attention to detail, warm personality, and genuine care made the entire experience unforgettable. She didn’t just serve food—she brought joy, comfort, and a personal touch that made us feel truly valued. People like her are rare, and she deserves all the recognition in the world.

  Apr 14, 2025
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  April 2025 Trip/Wedding

  I got married here April 5, 2025. It was absolutely incredible. The staff at the resort were wonderful - so kind and helpful with anything and everything. We had a swim out room that was so peaceful spending mornings and evenings on the patio. Our wedding coordinator was AMAZING. Everything went perfectly and was just how I pictured it to be. Can not say enough good things about the wedding department - if you are thinking about doing a destination this is the resort to choose!!!

  Apr 13, 2025
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  Amazing Time

  shoutout to Ivanna, Monica, and Eduardo for making the experience unforgettable while I was flying down that slide roller! Their energy, attention, and vibes were everything. Felt safe, hyped, and totally taken care of the whole time. 10/10 would do it again — especially with this crew!

  Apr 13, 2025