Inspired by the surrounding Mayan jungle, the all-new Dreams Natura Resort & Spa will offer a unique Unlimited Luxury® experience. Facing the Caribbean Sea on a white sand beach, the 553-room resort is a short 10-mile drive from the Cancun International Airport. Enjoy the best of both worlds with modern design and luxury accommodations infused with elements of nature including a lazy river. Rest and relax at the Dreams Spa by Pevonia® - designed to look like the region's remarkable cenotes. Play in the water park or enjoy the infinity pool.
Location
Quintana RooProperty Information
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1937 reviews
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Aug 28, 2023Not a 4.5 star, more like a 3 star
I find reviews very helpful so I will offer details on our experience. We went with a party of 11 and chose this resort b/c we had two teens in our group. The resort is not far from the airport so the ride is not long. The lobby is beautiful when you pull up. Check in was not too busy at our arrival but when we checked out a large group arrived and it was super busy. We booked a non preferred club swimout and the room was nice, clean. The swimout was a bit disappointing. Our room did not get a lot of sun and faced the mangrove. There were a lot of mosquitos at dusk and could not sit out at night time. There is no drink service at all, not even possible. I did not see anyone in their swimouts the whole time we were there. It was a waste of money for us. The resort is small, like almost too small. It is easy to navigate and find things but if you have mobility issues it could be a challenge. There are not many outdoor areas to hang out if you want to play card games or with a large family. Only the lobby and seating there is not plentiful. The pool chairs in the best spots are gone by 8am so if you are a late sleeper it'll be a challenge to get a good spot, if one at all. Our two biggest issues were the drinks- they were terrible, in every bar, but especially pool side drinks. They were inconsistent all the time. We had the best margaritas in El Patio with Fernando (he was awesome). Other than that we did not enjoy the cocktails. They were so sweet & artificial tasting with the cheapest liquor. I ended up drinking the house white wine in the evenings b/c that is the only thing I could stomach. Second issue there is not much to do. The entertainment team at the pool is mediocre. I'm sure they are doing their best with the resources they have but unless you are travelling with younger kids there is not real entertainment or engagement. The pool bar is overrun wth kids. The beach is terrible. We knew that going in but it is far worse than what you are told. In the evenings the lobby entertainment was odd. The lobby singers were ok, some not so good. The twins were the most engaging but ALL the acts sing the same songs. The best thing we did was the silent disco and had the most fun with that. The 'club' was hit or miss. one night the DJ showed the other he didn't. Music was mostly bad but we did have at least one fun night there. There is no trivia, no bingo, no casino games. The only adult activity we saw on the app was a tequila tasting on a Wednesday afternoon with some of the most basic tequila. Spa service was hit or miss, depends on your masseuse. I had a great massage but my friend did not. Go early for checkin to be able to use the hydrotherapy pool for the full hour. If you go at appt time you will not have the full hour to use it. The food in the restaurants was actually good. We enjoyed all of our dinners especially the French with Roger (who was awesome). All of the restaurants were very accomodating to seat our party of 11 so that was nice. HIbachi was fun but the dessert was weird (you'll have it see for yourself). It made for a lot of jokes with our group. The buffet is the only spot open for breakfast (unless preferred club) so it can becom repetative after day 3. You will have to elbow bump the 11/12 year olds for bacon and hashbrowns for breakfast. The lunch and dinner were just ok. You can tell they try but it is not high quality food. The coffee shop is blah. The staff is friendly but the coffee is not good. Ask for a double shot of expresso if you like your cofffee strong. The dessert drinks are awful. I tried twice and just could not drink it. The staff is mostly friendly and welcoming and they work so hard so a smile and good morning or hello seems to be appreciated as you walk about. With kids- especially teenagers- this resort they will find boring. Our teens had more fun in the room with room service than at the teenclub. The water slides are just ok and the lazy river is run down. There is no current and will not offer a true lazy river experience. The zip line was only open sometimes and my kids did both once and were over it. Overall I would not return to this resort. I can see how some love it and if you have not experienced many all inclusives you could have a nice time. If you are traveling without children & your budget allows I'd book elsewhere. The 4.5 star rating is VERY generous. I'd give it 3 stars. If you've experienced a real 4.5/5 star you will be disappointed here. *side note* Check you travel time to the airport at checkout. We were picked up 3 hours before our flight and because of constuction and an accident it took us almost 3 hours to get to the airport and almost missed our flight.
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Aug 28, 2023A lovely time with family, beyond expectations
I've got to start with this: the fam and I read a lot of the reviews here before going, and as someone who has been to a lot of resorts across the world and knows how big resorts can sometimes fall below expectations, I was worried about what we were getting into. But after the week we've had, none of the people in our group could understand where all these sour reviews had come from! For sure, this is no Four Seasons. It doesn't pretend to be. But as far as an all-inclusive goes, it was absolutely lovely, and I have no problem saying that we got what we paid for - and then some. The staff were friendly and thoughtful and actively went out of their way for us. An example: my niece asked the swim up bar for a Fanta. They didn't have any behind the bar. The bartender, Diego, took it upon himself to go back to the kitchen and grab a whole bottle to bring back for her. Another example: My husband and I are early risers and often arrived at the buffet right at opening time, wanting to sit on the patio, which was often the last area to be set up for the day. Lovely server David Garcia, whose section was actually inside, recognized us each morning, would seat us outside and get us set up with coffee and juices himself, regardless of whether the patio was ready or not. David would introduce us to our patio server when they arrived, and on the one day they didn't have watermelon juice, went to the back and requested it specially for me, without even being asked. David also tipped us off, as early risers, to go check out the dolphins that sometimes frequent the reef just off shore, around 6am. He also suggested we check out the mangrove clearing by the beach early in the morning, to see if the crocs were out. We didn't see the dolphins but we did get an amazing show of the crocs in their swamp home. Thank you David, for all your consideration in making our trip extra special! These are small standout moments, but there were many more times when I found myself very surprised as the staff went above and beyond for us in a really personable way. Chefs offered to cook our family special menus. The spa staff allowed my sister to have my massage, when I didn't feel like taking it. Servers went out of their way to help us with the kids and baby, offering drink suggestions for the kids and menu adjustments wherever needed. In terms of the food, it is of the resort variety in that you see a lot of the same things each day at the buffet, but honestly, I was surprised by the number of choices and selection too - especially at lunch. I'm a bit of a health nut, so enjoyed fresh juices, yogurt and granola each day with honey straight from the comb. Veggies were plentiful at lunch, both raw and roasted, along with inventive cold salads like tuna poke and elote. Tacos were available every day, with corn tortillas made fresh in front of you. The sushi at Himitsu was equally fresh and inventive - as a sushi lover I was genuinely impressed. The Mexican restaurant, El Patio, had a very imaginative menu as well and I enjoyed the availability of plantain and pork belly as well as cactus. As a magherita lover, I will say I found myself wishing there was a more authentic tasting lime juice being used for the margheritas. I switched to mango margheritas though, and found my happy place. Highly recommend the house rose and Mexican sangria as well. Other meal highlights were the lamb chop special at the Italian restaurant, as well as their the pear salad. The beet salad and French onion soup at Bordeaux were delish as well. Steaks at all restaurants came to the table very rare verging on blue at times, but when I sent one particularly raw cut back to the kitchen, it returned hot and perfectly medium rare, as requested. This place has a lot of guests and is constantly busy, so small things like that may occasionally slip through the cracks, but mishaps are corrected quickly and generously. Housekeepers were similarly accommodating, with Wuendy cheerily making the pull out couch for us one night when we wanted to host our niece overnight, and when we left a note asking for more agua and candy in the mini bar, providing us with all the water and m&ms we could devour. The beach is not of the swimming variety, this is true - it's dark and full of seaweed, and the crocs are known to swim there, it having been their home first. But, the beach sand is warm and soft, the water was largely very calm, and I had a magical time spotting baby sharks feeding on the surface just offshore, and hunting for perfect little seashells with my niece. We spotted turtle nests, pelicans and spotting the crocs should be treated as a perk of being at a nature themed resort, not a dangerous inconvenience (although obviously, they're wild so don't be stupid about it). There was often a staff member stationed at the mouth of the swamp, lending information and warnings about the reptiles to passersby, and was all too happy to help us spot them. So, if you're dying to take a dip in the ocean, this may not be the place for you, but the free, authentic nature experiences we had were the best I've had at a resort in a long time. Plus, the pools were kept pristine, and there were plenty to choose from. Weddings were present, but I didn't find them intrusive and often enjoyed hearing their reception music as an added bonus. Other highlights for us included the fire show, the Mexican markets on Tuesday and Thursday, game day in the lobby, tequila tastings on demand in the preferred lounge, coconut ice cream and pineapple popcicles at the cafe, the evening violinist, waterslides with the kids, and the birthday dinner we had for the kids, organized by Alejandra. We chose Dreams Natura for its proximity to the airport, its kid-friendly amenities, and it's size (well-designed;everything is easily accessible). What we got was service, sights, and surprises beyond our expectations. It's quiet when it should be, it runs efficiently, and the staff are consistently friendly and thoughtful. While couples may enjoy a more adult-only property, we would recommend it to families with various ages without hesitation, and would absolutely return.
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Aug 28, 2023
Our holiday at Dreams Natura,
We came to Cancun looking for a great relaxing break and came to Dreams Natura, that had a great welcoming team to enhance our trip through entertainment, amenities and fabulous overall service. A big shout to all but a few names that stood out include Alberto, Mimi and Alejandro. The margarita and tequila sessions have now made Helen a connoisseur of these… let’s see how good she is at making them when we get back 🤔. The hotel was great with many different cuisines to choose from and drinks from the ever attentive staff was always on tap. Thank you to the pool team for the endless Apple Colados 😉. The hotel and pool area were always clean and how could I forget the lovely ladies in Coco cafe and the team who helped us with trips including Xhel ha, Chitzen Itza and Coco Bongo - which was definitely an experience.
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Aug 27, 2023
Jolly
Mimi is a great dancer and a great, she is a lovely mover and grooved. Fun dancer and knows how to make other people dance. We had an amazing dancing episode at the Lobby and today at the pool party.
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Aug 26, 2023Zip line, and rock climbing!
When I was here there were 3 people that were very friendly and helpful. First is Alexis and he was amazing and nice and friendly and funny and kind to us and helpful. Then Kevin and he was very nice and funny and played ping pong with us and helped us and was very kind and amazing. Lastly Elian and he is so sweet funny and helpful and amazing!