Resort Details

OnSite Dining
  • Bar/Lounge

    Offering 6 bars and lounges, serving top-shelf brand domestic and international top-shelf spirits, ranging from swim-up to a nightly music lounge.

    Barracuda - Barefoot beach bar with magnificent views

    Desires - Sports bar during the day, disco with live music and dancing at night for Manatees
    Sports Bar: Disco (Manatees)

    Rendezvous - Lobby bar

    Showtime - Theater bar (This bar is subject to the entertainment schedule)

    Sugar Reef - Located at the pool area


    *According to local guidelines, please note that mask use is mandatory at all restaurants.

  • Barefoot Grill
    Casual grilled favorites served poolside

    *According to local guidelines, please note that mask use is mandatory at all restaurants.
  • Bluewater Grill
    Steakhouse. Outdoor seating available.

    *According to local guidelines, please note that mask use is mandatory at all restaurants.
  • Bordeaux

    - Elegant French cuisine. For Adults only (minimum age of 16 years old)


    *According to local guidelines, please note that mask use is mandatory at all restaurants.

  • Coco Cafe/ Dolce Ice Cream Parlor

    Open 24 hours

    - Premium coffee and snacks in a casual and relaxed atmosphere at the shopping center

    - Delicious ice cream with a variety of flavors

    - Dress Code: Casual


    *According to local guidelines, please note that mask use is mandatory at all restaurants.

  • El Patio
    À la carte Mexican food served in a friendly atmosphere with traditional dishes

    *According to local guidelines, please note that mask use is mandatory at all restaurants.
  • Himitsu

    À la carte restaurant specializing in Pan-Asian cuisine with Hibachi tables.

    Hibachi tables for show cooking, under reservation with Concierge.


    *According to local guidelines, please note that mask use is mandatory at all restaurants.

  • Oceana

     À la carte seafood dining experience

    Daily à la carte breakfast.

    *According to local guidelines, please note that mask use is mandatory at all restaurants.

  • Portofino

    À la carte Authentic Italian food served in an elegant, friendly atmosphere with traditional Italian dishes and a pizza oven. Outdoor seating available. Daily à la carte breakfast.


    *According to local guidelines, please note that mask use is mandatory at all restaurants.

  • Romantic Dining Experience
    For your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.

    *According to local guidelines, please note that mask use is mandatory at all restaurants.
  • World Cafe

    - A buffet-style restaurant serving international specialty items and classics

    - Late night bites available

    - Approximate seating capacity: 288

    - Dress Code: Casual


    *According to local guidelines, please note that mask use is mandatory at all restaurants.

On-Site Amenities
  • 24-hour room service†
  • Accessible rooms†
  • All-inclusive meal plan
  • Babysitting†
  • Business center†
  • Concierge desk
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Golf,Offsite†
  • 24-hour room service†
  • Accessible rooms†
  • All-inclusive meal plan
  • Babysitting†
  • Business center†
  • Concierge desk
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Golf, Offsite†
  • Laundry/Valet service†
  • Meeting rooms†
  • Pool
  • Tour/sightseeing desk†
  • Water sports†
  • Wireless internet connection in public areas†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's program
    Explorer’s Club for ages 3-12, offering video games, crafts and even their camping adventure on the beach. Open daily from 12 p.m. – 8 p.m.
    Core Zone for Teens is for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 2 p.m. – 10 p.m.
    *Adults are allowed access when accompanying their children.
    The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
    •Arts & Crafts
    •Playground
    •Indoor game room
    •Storytelling and music
    •Treasure hunts
    •Sandcastle contests
    •Board games and video games
    •Kids stage
    •Light snacks area for kids

  • Fitness center on-site †
    *Please Note: Reservation is required, please confirm directly with the resort. Hours may vary.
  • General †

    Unique Experiences:
    •Tequila tasting
    •Shopping
    •Cooking classes
    •Chef Table Gourmet Experience*
    •Cocktail lessons
    •Spanish Lessons

    *Additional costs may apply

  • Kayaking †
    There is a nominal charge added for activity to protect and preserve our beautiful environment to Kayak Tour.
  • Pool †
    Four swimming pools: main pool, activities pool, children’s splash pool, adults-only pool. Exclusive Adults.

    The family pool is now the pool that includes Manatees swim-up bar.
  • Snorkeling †
    There is a nominal charge added for activity to protect and preserve our beautiful environment to Snorkeling.
  • Spa †
    Pamper yourself at the a la carte spa. Treatments include massages, facials, body scrubs, reflexology, manicures and pedicures, all available for a reasonable charge. Hair styling and make-up application for special events is available for adults, teens and kids.

    There are total 13 cabins – 9 individual cabins, 2 double cabins, 1 double VIP cabin
  • Teen programs
    Core Zone Teen's Club. The hotel offers special activities for your teens ages 13 to 17 too!
    The Entertainment Center features daily activities and a vast array of sports and games for teenagers. Teens can meet
    each other and chill out, while enjoying a variety of board games, video games and activities:
    •Social events including disco mixers
    •Snack bar with non-alcoholic drinks and snacks
    •Video games: Xbox 360®, Wii® and Play Station®
    •Ping-pong
    •Billiard
    •Air Hockey
    •Football table
    •Adults are allowed when accompanying their children
  • Tennis court †
    Coming soon in April 2020.

  • Water activities †
    -Non-motorized water sports
    -Introductory scuba lessons in the pool
    -Water volleyball
    -Scuba diving (Additional fee)

    Following amenities are coming in April 2020:
    Water park, including a children’s splash pool, lazy river, a waterslide and a Rollglider aerial ride.
Off-Site Recreation
  • Golf †
  • Rock climbing †
Off-Site Attraction
  • Xel-Ha
    Enjoy aquatic adventures in natural lagoons and caves while learning about ancient Mayan culture.
  • Xcaret
    Learn about Mayan culture and enjoy family activities at this ecological/archeological theme park.
  • Chichen Itza
    One of the most impressive Mayan Ruins, named one of the new 7 wonders of the world.
  • Coba
    The Mayan ruins of Cobá are located deep in the jungle, boasting the tallest pyramid in the Yucatan peninsula.
  • Tulum Mayan Ruins
    These ruins located in the one of the most important cities during its time, are among the most popular sites to visit including ancient artifacts, pyramids, a beach and breathtaking views of Caribbean Sea from cliff-top.
  • Isla Mujeres
    This relaxing island, accessible by ferry, is a great place to visit as a day trip from Cancun.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 4271 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great for young families. Not so much for "adult only" style of visit.

    Just got back from our second visit to this property. Our first visit was two weeks after they reopened in 2021 at 30% capacity. I was expecting a different experience and that’s what happened. Let’s review some of the information you need: 1) Kids. This a huge, kid friendly resort. It’s perfect for those 12 and under. Our teenager wanted to come back and did have fun. But this is geared toward younger, so there is a lot of noise and energy around the pools. I’ll get into the “adult only” stuff later. This isn’t your place. 2) Pool chair game. You know you need this information. You know you want it too. Prime chairs are gone by 7:00am and second tier chairs are accounted for before 8:00am. If you miss your alarm, you lose. Good luck. Seats always readily available at “Preferred Adult Only” pool. 3) Preferred Club. Meh. The room was 6th floor so that’s part of it. The actual club near the lobby is nice to get snacks and a drink. But that’s it. The “Preferred Only” breakfast at Bluewater was a snoozer. It’s quiet and takes 30 minutes to get your food. If I was booking again, I would not go preferred. It is not worth the expense to me, but YMMV. 4) Restaurants. All were fantastic. Make your Himitsu table reservation at check in. It’s tough to get it. It’s the best food at the place. Portofino and El Patio are also outstanding. Bluewater steaks were a little underwhelming, but there’s so much great foods to be had elsewhere. I skipped Oceana as I didn’t see anything on the menu. The only negative I would have is that a lot of the hot held foods at the buffet don’t hold their heat. They are cold by the time you sit down and eat them. Try to get the hot foods that are custom made and cooked right in front of you (missing the handmade tacos right now!) 5) Pools. You’ll really enjoy them from the chair you picked up at 6:45am. Preferred Adult is the warmest and the Infinity is the coldest, but tolerable after you get used to it. The lazy river is a favorite of mine as it’s perfect for floating around with a cocktail. It’s also a kid favorite, which is a perk more than a negative. The slides are fun and the splash pad looks fun for the young ones. It has a cool bucket that sprays everywhere. 6) Staff. Some of the best people we’ve ever had. Some posts name them, but it’s all of them to me. Maintenance, pool staff, activities staff, restaurant staff, bar staff, concierge and housekeeping were all very polite and will get you anything you need. I loved that all of them have a sense of humor. It’s hard enough learning another language, but to give, take, and understand humor is a huge positive for me. We took care of everyone we interacted with. All the help was appreciated. 7) Access. It’s 15 minutes from the airport. Perfect. Watch this area because the huge Royaltons got finished since we were last there and there has to be another five or six projects active now. It’s going to be a hot spot soon. 8) Drinks. The selection is quite good. Numerous tequilas and rums are available. There was never a wait at all for a drink. Tip: Most Dreams have Martell, but this one had Hennessey. Have to know where to look 😉 Twice was enough for us as our kids are getting older. Next year we’ll try somewhere else. But I’ll always love this place for what it is. A pretty big resort where you get to be a kid with your kids again. No cameras please 😊

    Apr 15, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Just Okay

    We stayed at Dreams Natura from April 7-12, 2025, selecting a garden view room. Upon our arrival, we debated the idea of upgrading to a Preferred Oceanview room mainly for the preferred pool, despite some negative reviews. In the end, we concluded that it was a worthwhile decision. While our room was acceptable, there is room for improvement, such as a fresh coat of paint and updated fixtures and furniture. The bed was comfortable and the room felt clean. The most impressive aspect was definitely the breathtaking ocean view, which never failed to leave us in awe. The upgrade to Preferred allowed us to access the exclusive adult-only pool reserved for Preferred members and it is monitored. We had no trouble finding a chair at any time. Damien, the pool concierge, was always friendly and attentive, ensuring our stay was enjoyable and catering to our needs. Omar, Luz and Jesus the staff members serving drinks, were quick to notice when our glasses were nearly empty and promptly brought us refills. Restaurant: We dined at the buffet a few times and found it to be okay food. The furniture and floors in that area are in need of an update. We also ate at the à la carte options they don’t require reservation first come first serve, food again was alright. The hibachi table required a reservation, and once again, the food was just alright. The Lounge "preferred club" our evenings were enjoyed with cocktails at that spot. The exceptional service provided by Freddy and David was truly remarkable. The beverages were delightful, and upon entering, our preferences were already anticipated by the staff. Spa: Upon moving up to the preferred tier, we were gifted with a complimentary 25-minute back massage that we gladly made use of. Victor was our skilled masseuse on this occasion, and he truly excelled in his role. We opted for an 80-minute spa package which consisted of a 50-minute massage and a 25-minute facial - I would definitely suggest trying it out. The whole session was absolutely delightful. Nayibe and Yesenia were the two therapists who conducted our massages. Following the treatment, we indulged in some hydrotherapy which proved to be quite a pleasant experience. On the whole, the staff made up for the resort's lack of popularity, cleanliness, and food. Although not our first choice, we maximized our stay and always enjoy being in paradise.

    Apr 14, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Experience at Dreams Resort Cancun Mexico

    Carolina was hands down the best waiter I've ever had. Her attention to detail, warm personality, and genuine care made the entire experience unforgettable. She didn’t just serve food—she brought joy, comfort, and a personal touch that made us feel truly valued. People like her are rare, and she deserves all the recognition in the world.

    Apr 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    April 2025 Trip/Wedding

    I got married here April 5, 2025. It was absolutely incredible. The staff at the resort were wonderful - so kind and helpful with anything and everything. We had a swim out room that was so peaceful spending mornings and evenings on the patio. Our wedding coordinator was AMAZING. Everything went perfectly and was just how I pictured it to be. Can not say enough good things about the wedding department - if you are thinking about doing a destination this is the resort to choose!!!

    Apr 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Time

    shoutout to Ivanna, Monica, and Eduardo for making the experience unforgettable while I was flying down that slide roller! Their energy, attention, and vibes were everything. Felt safe, hyped, and totally taken care of the whole time. 10/10 would do it again — especially with this crew!

    Apr 13, 2025
General Policy
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Allowed:
    • Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

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Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319