Located just 12 miles from Cancun International Airport and minutes away from the quaint fishing town of Puerto Morelos, Dreams Jade Resort & Spa, a AAA Four Diamond resort, provides guests with over 2,600 feet of pure crystal-white sand and refreshing azure waters. This 550-suite resort features the Unlimited-Luxury® experience – all wristband-free! Guests can enjoy six gourmet à la carte restaurants, plus an international buffet, a grill and a café and two snack grills, room and concierge service and so much more. The Dreams Entertainment team keeps the party going all day and night long with an exciting activity program, full of family-oriented fun. Parents can even spend time together while the kids enjoy supervised fun at the Explorer’s Club for Kids.
Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17231 reviews
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Dec 02, 2024Great Trip
Staff was great food was great. Miguel at the Teppanyaki grill was amazing. The rice was the best we have ever had. We stayed preferred and it was fantastic. We recommend this option if you don't have kids to maximize its usage. Delmer at the preferred pool bar makes the best Margarita on the resort
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Nov 30, 2024Dreams Jade is not a Dream
Dreams Jade is not a Dream. They can do better. Stay for four days and booked two family suites (total of four suites with two suites connected) so this was not inexpensive. When we checked in we were told the family would be in Same building. We are two buildings away from each other which is not great when traveling with kids. I will speak for the disasters in my two suites. The weather is all sun and mid 80s. We did not have AC in Our room the first two days. After multiple requests and on the second night maintenance came to fix it. In the middle of the night the entryway of the room had a leak, a hole appeared in the ceiling and we woke up to plaster all over the floor. Good thing this was not above the beds. We were not permitted to use the second suite that we paid for Saturday while they shackled and painted the ceiling. Additionally the largest two pools are closed all day today. When the pools are open, they take flotation devices at 4:30 and all pools close early at 7. The rooms do not fully get cleaned. When we checked in we found hair on the sinks, desk and floors and used tissues in the The drawers as well as contact lenses in the bathroom. The room did not get cleaned after the first night after multiple requests. We were able to get replacement towels. Despite the note on the bed, linens did not get changed and they only made the beds in one room. Hair from check in was still in all the same places. When we asked to change rooms due to issues, hole is ceiling, fact that we could not use one room, they said after 4pm, maybe. But they told me that they already had a vacant suite that just needed cleaning. No sense of empathy, customer service or urgency after multiple calls. With so many restaurants, there is only one breakfast option, a buffet option that you can use for breakfast and most are only open for dinner which is disappointing. Drinks are super sweat with some kind of sugar additive. The Good - the place is pretty, people are polite, the welcome with champagne, juice and wet washcloths is nice. There is a schedule of daily activities and a nightly show. The COco coffee bar is a nice touch with coffee, ice cream and quick grab and go eats and pastries. There are a variety of dinner restaurants. The lobby bar is nice. Also like included sports/ entertainment complex.
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Nov 29, 2024
Great hibachi experience at Spice
Chef Miguel at Spice was fantastic! He was entertaining and the food was great. The fish was the best entree. Great ambiance and service. If the reservations weren’t so hard to get we’d come more often! Relatively good timing- didn’t feel rushed. Thank you, Miguel!
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Nov 29, 2024
Great Family Vacation
Enjoyed our stay. Excellent service all around. Came with extended family. Excellent weather snd very relaxing environment. Excellent kids club. The rooms were nice and the beds were very comfortable. Housekeeping was very attentive. Spice restaurant was our favorite. Chef Miguel was very talented!
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Nov 29, 2024
Gracias Eduardo!
Que aventura, gracias a Eduardo en la restaurante Mercure! El servicio y la comida buenisimo! Eduardo fue genial y muy amable . This review wants me to give 200 words I really don’t want to type that much. Just know that you will receive wonderful service from Edurado and the food is absolutely delicious.