Located just 12 miles from Cancun International Airport and minutes away from the quaint fishing town of Puerto Morelos, Dreams Jade Resort & Spa, a AAA Four Diamond resort, provides guests with over 2,600 feet of pure crystal-white sand and refreshing azure waters. This 550-suite resort features the Unlimited-Luxury® experience – all wristband-free! Guests can enjoy six gourmet à la carte restaurants, plus an international buffet, a grill and a café and two snack grills, room and concierge service and so much more. The Dreams Entertainment team keeps the party going all day and night long with an exciting activity program, full of family-oriented fun. Parents can even spend time together while the kids enjoy supervised fun at the Explorer’s Club.
LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating14411 reviews
Tarek was the best concierge. The whole concierge team went above and beyond. The place was very clean. Antonio the server in the French and Italian restaurant was great as well. Everyone had a great time.
Amazing place for families!
Our family had the best time!! The resort is absolutely stunning, but our very favorite was the hospitality of all the staff. Top notch service all around! Huge shout out and the most gratitude to Ana and the Explorer Club team. Alejandra, Nathzielly, Johana, thank you so so much for taking such amazing care of our little! She had the best time! She asked every day to go to the kids' club! Thank you to Amara and the entertainment team for making it so fun. Our room and beds were so comfortable. The food was delicious everywhere. Our favorites were the Carnival and Mercure. We can't wait to come back. Thank you Dreams Jade!
Great Adults Trip in a Beautiful Place
We visited Dreams Jade in late May/early June for an extended weekend couples trip. We are UVC members and visit Mexico/Caribbean multiple times a year. This is our 3rd Dreams property, and we enjoyed it. Knowing this was a family resort, we were pleased to have the Preferred Club adults only pool for quieter space. The Preferred lounge is small with solid liquor options but minimal food/snacks. Food at the restaurants have been consistently good with many standouts and a few misses. Our Preferred ocean view suite was large and well located, but could use a bit more decor to warm up the space. We did massages at the spa which were wonderful. The beach is small and the water does have seaweed that they work hard to keep at bay. Walking distance to a marina for easy excursions. Resort is about 20 min from the airport, and AMStar makes transportation so simple. As with all our AMResorts visits, the service is outstanding. Friendly, willing to go above and beyond to make your experience memorable. They all work so hard, and we are grateful to everyone. Extra love to Angel & Alvaro servers & Alfredo bartender at the Preferred pool who gave us perfect service; Emiliano (& his spicy sauce!) Edgar, Claudia, and Ezael at the buffet; Mario at the lobby bar, and Oscar & Alex in the spa! Thank you for making our parents trip a great time!
This place was beyond amazing! The staff if so friendly and they go above and beyond to make sure you are satisfied. We upgraded to the preferred lounge. Julianne and Katrina were excellent with check in and getting us a reservation! We went to the buffet every morning for breakfast. Our server GEYLER was amazing. Was very on top of things and by the time we got our food all of our drinks were our for us. This our 2nd all inclusive in Mexico and we will definitely be back with our kids! It's a very family friendly resort. Very safe and clean.
At first I was disappointed our room had some issues, as the hotel is doing remodeling however with the help of Ignacio our room was changed and upgraded. Thank you so much for helping us become a better stay..