Located just 12 miles from Cancun International Airport and minutes away from the quaint fishing town of Puerto Morelos, Dreams Jade Resort & Spa, a AAA Four Diamond resort, provides guests with over 2,600 feet of pure crystal-white sand and refreshing azure waters. This 550-suite resort features the Unlimited-Luxury® experience – all wristband-free! Guests can enjoy six gourmet à la carte restaurants, plus an international buffet, a grill and a café and two snack grills, room and concierge service and so much more. The Dreams Entertainment team keeps the party going all day and night long with an exciting activity program, full of family-oriented fun. Parents can even spend time together while the kids enjoy supervised fun at the Explorer’s Club for Kids.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 18 miles

Property Information

Total rooms: 550

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 15744 reviews
  • 5.0 star tripadvisor rating
    First time visiting, and we will be back

    Highly recommend this resort. We were treated like royalty from the time we arrived to the time we left. We were a group of 16 friends and family, who travel together every February for a anniversary and birthday. When we arrived we were greated with cold face clothes for your neck, and a drink. Check-in went very smooth considering we were a large group. We arrived at 1pm rooms were not ready till 4pm but we left our bags with the staff and was free to use all the amenities. Rooms were very nice, large king size suits, huge bathrooms, large shower and jet tubs, were very nice. Our group did not stay preferred, but where it was our anniversary, they did upgrade our room to preferred for free. We did enjoy the preferred seating at the buffet, we never tried the preferred breakfast as the rest of our group couldn't join us. We did walk over and check out the preferred pool area. It was very quiet and relaxing, not really what we wanted, as we wanted to enjoy the entertainment and games. But If you want to relax and be in a more quiet atmosphere with no kids, then you would enjoy the preferred side for sure. Food, again we were a group of 16 and there was no complaints about the food from anyone, and we did have picky eaters lol. The buffet was hot and had a great variety for breakfast and lunch. The main buffet was closed at supper time but the smaller one by the main pool was open. Again food was great at both. We only tried 1 a la cart as my husband is a picky eater, we went to capers and the stake was amazing. Others tried other restaurants and it was a mixed review, some liked, some didn't, but I can't commit as we didn't try them. The complaints were long waits as it was busy, or small portions but not for taste. However, most nights 10-14 of us were usually at the buffet. There was 1 night the supper buffet was closed as there was 3 weddings that night but open the other 6 nights. All the staff was amazing but Carlos and Martin went above and beyond for our group, especially with putting a reservation together in a few hours for 16, for a birthday dinner at the buffet. They always tried their best to accommodate. Server's. . I can't say enough good about the staff here. The entertainment team, the Server's, the staff in general are so pleasant and willing to help and make your stay perfect. They make you feel welcome and not like you are a bother. This was only our 3rd trip south and first time in Mexico, but highly recommend this resort and we will be back.

    Feb 29, 2024
  • 5.0 star tripadvisor rating
    Amazing Staff!!!!!

    We got home last night and woke up today super sad lol. Dreams Jade was amazing. Family friendly, food was good and the staff… Ohhh the staff!!! The entertainment staff is top notch!!! Dylan, Antonio, Mexican Chocolate Angel, Amara, Jennifer, Saul - THANK YOU THANK YOU THANK YOU!!! You were so sweet with my kids. You will be missed!!! xo Lorenzo Nina and Family

    Feb 28, 2024
  • 5.0 star tripadvisor rating
    Amazing!!!!

    Very good service! The absolute best was our bestie Saule and Jenny in the entertainment group. They became our friends and always made sure we had a great time. Somehow, someway they made sure we had smiles on our faces and a sore belly from laughing! Thank you for an amazing vacation!!

    Feb 28, 2024
  • 4.0 star tripadvisor rating
    2nd Stay Vaca

    Plenty of activities, good food and drinks, and friendly staff now mentioned: Gerardo at Capers receives top honors. Blanca and Samuel at CoCo Cafe, Jorge at CinCin, Jose at Carnival, and Cecilia at Castaways.

    Feb 27, 2024
  • 1.0 star tripadvisor rating
    Am I on a Conference!!!!

    We are staying here atm cannot believe where we are staying, we have a very large convention going on along with large weddings so very loud . Lunchtime is a total shambles conventions lunch time 12.30/ 1.30 so queues are very long for food . Barefoot grill food has been cooked at 11am then served at midday just left out in the sun ! Meal times you have to be in for 5.30pm otherwise no chance until later on in the evening, food served like warm /cold , Concierge don’t want to know just say you need to go for lunch at 1.30 then dinner from 5.30/6.30 !!! Supposed to be a relaxing place more like a stressful place . No Butlers . Positives Manager in French restaurant very good food always hot . Staff are all friendly except management scarce . We had a previous bad experience in Dom Rep with Dreams and vowed never to go back but we booked this hotel through the reviews on this hotel . A note for the management it would be good to pre warn customers of large conventions so that you have the opportunity to book some where else .

    Feb 27, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319