- Early Check-in and Late Check-out Subject to availability
- $50 usd spa credit per room per stay
- $50 usd per stay F&B credit valid for Carnivore, romantic dinner
- 4 night minimum.
- All value adds are per room, not per person unless otherwise indicated
- Valid for Package and charter. Not valid for land only or Hotel Only Package Plus
- Valid on new reservations only
- No cash value or residual value
- Not applicable to gift shops, spa products, gratuities, or taxes
Resort Details
- DiningAs part of your all-inclusive stay, explore a vibrant mix of restaurants and bars where bold flavors, global influences, and festive energy come together. From chef-driven culinary pop-ups to handcrafted cocktails and interactive cooking classes, every experience is designed to spark connection and celebration.
- Air conditioning
- Airport shuttle service†
- Front desk†
- Laundry Facilities†
- Parking†
- Wi-Fi
† Fees may apply
- Fitness center on-site †
- Pool †
- Sauna †
- Spa †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5635 reviews
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Mar 04, 2026Paradise
Had a wonderful time! The resort is clean, the rooms are spacious, and the food and drinks were great also! Melanie in entertainment kept us busy with fun activities like volleyball and corn hole. We will definitely be back as this was our first time here.
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Mar 02, 2026
Incredible gem in the Heart of Playa Del Carmen
Let me start by saying we've been to Playa Del Carmen around 15 times and have stayed at different places that are great. This one topped them all and will be our go to location in the future. My wife and I arrived and unfortunately the booking company messed up our reservation for a Horizon Suite. Two front desk employees, Brenda and Carlos, were incredibly patient with the booking company and worked out the issue. The suite was perfect for us - spacious, comfortable and has breathtaking views of the ocean. The bathroom was huge and had a rainfall shower and full tub. Everything in the room felt very high end and luxurious. Our butler, Katherine, was nothing short of amazing. She had found out it was our anniversary and personally went above and beyond in her service to make our celebration memorable - including rose petals and chocolate covered strawberries. The atmosphere at the property was equally high end, with a large open aired walkway through the lobby and down to the pool/beach area. There is an upbeat vibe throughout the day as the staff engages in many activities to keep guests engaged (if they want to). The restaurants on the property were very good - we particularly enjoyed the sushi restaurant and breakfast at Azur. All of the drinks were fantastic - they don't skimp on liquor and can make you just about anything you can imagine. Be careful of the speakeasy - the night caps were very good and entice you to drink more than you need to! The entire property was extremely clean and the staff at the beach were quick to take orders, deliver them and clean up any plates/empty drink glasses. Jose and Yessi were excellent in their service to us when we were in our cabana. I highly recommend booking the suite if you want to get a ton of value for the money. Not only is the room large and comfortable, but you get a free day in a cabana and access to the Devossion lounge. The staff in the lounge were amazing - so many good things to eat/snack on and they also make excellent cocktails. We never had any issues with noise in the room - the soundproofing is solid, and you can definitely get a peaceful night's rest. The property is perfectly located on 1st and 26th street, so you are a few quick steps from the action of 5th avenue. Again, a special thanks to Brenda, Carlos, Katherine, Jose and Yessi for their excellent and memorable service. We will definitely be coming back and recommending this property to our friends and family.
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Mar 02, 2026
Great Overall Spot
Aarón, our concierge, made the whole experience much better. Gave us recommendations on what to do and where to go. Would highly recommend the resort too. Friendly staff, good food and location. Really nice rooms too!
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Mar 01, 2026
10/10 stay would return
An amazing stay in a central location. Enjoyed our stay at Devossion and will be recommend to anyone looking to visit PDC. We were well attended to on my husbands birthday trip and we’re on a first name basis with many of the staff. Loved the speakeasy and DJ. We are a group in our early to mid 30s and wish the music during the pool was more diverse.
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Mar 01, 2026Beware! This is not even similar to LA Cancun!!!
I’m a Fiesta Rewards member and I recently visited this resort after it was recommended by reps at Live Aqua Cancun. I want to give some insight on our stay. Upon booking the trip, I only saw positive reviews. We have stayed at several resorts and we actually stayed at another resort while on this vacation. I frequent Live Aqua Cancun, so my expectations were at minimum the level of cleanliness/ambiance as LA Cancun. The rooms: I thought the rooms were small, dated and lacked aesthetically. The mirror in our room had water spots and the fixtures were pitting. I spotted one too many large strands of hair that did not belong to me. I was expecting some aromatherapy, I even asked for some that they didn’t provide. I do travel with my BBW wallflowers that I was able to plug in. The bed was meh, not super uncomfortable just nothing to rave about. I love the Molten Brown products at LA Cancun, Devossion have Natura Bisse. Also in case you didn’t know, this resort is an exterior corridor resort. The AC in the rooms work really well too. The beach: It’s a public, overcrowded beach. They did their best to keep the sargassum at bay. The beach service was the best we’d had in a while, Jose was amazing and helped with everything. The food: There are a few restaurants, we tried the Italian, Asian, Breakfast Buffet and room service. We didn’t make it to the steakhouse or the Seafood restaurant. Overall the food was good. The breakfast buffet didn’t have many options; however the fresh squeezed OJ was the best part for me. One night we needed room service, they did not answer. We did call the front desk and they took our order and had it delivered. The service: Checking in was a breeze, the bellman, the servers, just about all of the resort personnel were very nice and helpful. The location: The location is everything if you like to hang out. There is so many stores and restaurants within walking distance. It was one of my favorite adventures on the trip. Would I stay there again, no. Would I stay in that area again, absolutely!
- AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum $85.15 Mexican Pesos (approx. $4.89USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain, and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.