- Early Check-in and Late Check-out Subject to availability
- $50 usd spa credit per room per stay
- $50 usd per stay F&B credit valid for Carnivore, romantic dinner
- 4 night minimum.
- All value adds are per room, not per person unless otherwise indicated
- Valid for Package and charter. Not valid for land only or Hotel Only Package Plus
- Valid on new reservations only
- No cash value or residual value
- Not applicable to gift shops, spa products, gratuities, or taxes
Resort Details
- DiningAs part of your all-inclusive stay, explore a vibrant mix of restaurants and bars where bold flavors, global influences, and festive energy come together. From chef-driven culinary pop-ups to handcrafted cocktails and interactive cooking classes, every experience is designed to spark connection and celebration.
- Air conditioning
- Airport shuttle service†
- Front desk†
- Laundry Facilities†
- Parking†
- Wi-Fi
† Fees may apply
- Fitness center on-site †
- Pool †
- Sauna †
- Spa †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5681 reviews
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Apr 15, 2026Great spot to go on vacation
Ana and Eric were amazing from the entertainment staff Really enjoyed the stay great service
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Apr 15, 2026
ANA IS THE BEST
Ana was the best! We had a great time she was amazing!!
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Apr 14, 2026
Unbeliebable happy with our stay
Left unbelievable happy with our stay at Devossion by Live Aqua Service across the resort was next level, but several people especially deserved to be mentioned in our review: Agustin (manager at Flor de Sal) — exceptional service. Extremely attentive and accommodating with our dietary restrictions. We were beyond grateful. Special thanks to the chefs at Ceviva/Flor de Sal, who we unfortunately never got to meet, but made such delicious accommodations for us! Nevia (manager/host at Nami) — so kind and sweet. Obvious how much she cares about each guest - we were so grateful to her! Really the entire team at Nami was excellent Raul at Ceviva — you will love him. So friendly, so warm, and you can tell he genuinely cares about every single guest. He made every meal feel special. Juan Pablo (waiter at Nami) — amazing waiter, super attentive and just a really great guy. Pepe (waiter at Fiorella) — really, really lovely. 5-star service paired with a wonderful personality. Oscar (waiter at Liberi/Ceviva) — service with Oscar was always smooth, thoughtful, and consistent from start to finish. He sets a very high standard and truly makes the entire dining experience better. Carlos (manager at Liberi) — was such a highlight every morning. He really takes the time to get to know you, gave us amazing recommendations for Playa del Carmen, and was just such a positive presence to start the day. He took our dietary restrictions very seriously and literally walked me through the entire buffet to make sure I knew exactly what I could eat. So thoughtful and professional. Katharine (butler) — truly blew us away. She went above and beyond to accommodate our religious needs and made everything feel effortless. She was always available when we needed her, even when we didn’t have access to a phone. That level of attentiveness is rare. Guillermo (butler) — we loved him. Super kind, always around when needed, and just consistently amazing service. Went above and beyond for some of the requests we made, he’s excellent. Jackie at Fiorelli — such a warm and welcoming hostess. So friendly and personable, you immediately feel taken care of when you arrive. Thanks for making us feel so at home! Lia, the masseuse at the spa — my partner said it was one of the best massages he’s ever had in his life. Ruby was excellent as well. Extremely grateful for all the staff who made this trip 11/10. My partner and I commonly stay at top-tier resorts, but nothing has come close to the level of service at Devossion.
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Apr 13, 2026
Absolutely will return.
One of the best AI vacations I have had. I can't say enough about the staff at this resort. From the minute we arrived, everyone worked to make us feel relaxed, welcome and special. The bell men and women and the front desk crew were warm,gracious and so friendly. We were treated to an upgrade from a king garden view to a king partial ocean view. Greatly appreciated this special touch. Food was some of the best we have experienced at a resort. I am celiac and the care and attention from all the staff at every restaurant, poolside service and room service was impeccable. I think they were more concerned about my well being than I was. Every effort was made to make sure I had just as great a meal as my husband. And if you can't find something to your liking, just step out into Playa del Carmen and eat your heart out!! The rooms are nothing special but they are clean and very comfortable. Everything you need. Lovely turndown service every night.Some of the nicest products, shampoo, conditioner etc. I would purchase the body lotion by the bucket if I could. The absolute gem of this resort is the staff. From the entertainment crew, Melanie, Ana, Marlon, Erik, Andres and the Dj, to the pool staff, Ady, Yessi, Gerardo, Daniel, the lifeguards and everyone else, you make this place special. We won't forget everything you did. Pools are relatively small but never had an issue finding a chair. Pools are also not freezing cold! Looking forward to returning this fall.
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Apr 12, 2026
A heavenly place for Adults !!
Since we arrived until the end we have a outstanding vacation, this is not the typical “adults party seen “ we love the coolness and slickness of the place
- AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum $85.15 Mexican Pesos (approx. $4.89USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain, and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.