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Customer Ratings & Reviews
TripAdvisor Traveler Rating693 reviews
Would stay again super comfy beds friendly staff but need to up their cleaning and make it more thorough of the rooms
So first off let me say the beds and pillows are absolutely amazing. The staff is extremely friendly and immediately fixed issues that arised. With that being said I do think the cleanliness of the rooms needs some work we had to switch rooms at one point because there was dried vomit on the side of the bed that we just checked into. Now we stayed in rooms two separate times in a week. So if you include the room that had the vomit on the bed we saw five rooms and all five rooms had a weird green crustiness on the shower head. That needs to be scrubbed off probably some kind of calcification from the water but still looks kind of grimy. But I have to say what I went back and told the staff about the vomit on the bed they were completely amazed and disgusted and immediately switched us to a different room and offered us upgrades. I do believe that was just an oversight of the cleaning. So I would still recommend this hotel based of how comfortable those beds are and the friendliness of the staff and their willingness to fix issues. It may have just been a fluke with the cleaning and some more training needed but other than that the hotel was beautiful.
Smart. Sensible. Clean. A great choice when you don’t need the schmancy or theming. Good location just outside WDW
My company put me up here instead of the very fancy JW Marriott nearby because of the substantial price savings. So I was skeptical. I had passed this hotel many times over the years since it’s right near the Main Gate to Disney World but it didn’t look like anything special before being converted to a Delta. Well: surprise. What a pleasant place and wonderful stay (2 nights). First impressions: on walk-in it smells really nice and the hotel is extremely clean. It’s not a luxury resort but a very nice, well priced, well located place to stay if you need comfort and competence and don’t need all the schmancy or theming. And to top it off: I left my favorite shoes in the room. I called once I landed back home and 20 minutes later they called me back to say they had them and would send them to me. Mimi and Ricardo at the front desk were wonderful in helping me out. Great service and a smart choice when you want to be frugal and sensible. Recommended!
Incredible accommodation, excellent guests, especially the guy who works at breakfast, Luan, super hospitality and politeness to serve people. The pool has warm water, the food is so delicious, the room super clear!
Very clean nice room
Despite what my ex-friend said who accompanied me it was very clean well maintained and the staff was very friendly. I do want to apologize for her attitude I'm not sure if they remember her but she went to the front desk and complained claiming that there was so much dust on the desk that he she could write her name and that the bathroom was filthy I want you to know that there was no dust anywhere in the room that I could find and the bathroom was very clean the only issue we had was that the toilet wasn't working right when we flushed it it kept running. I just want to be known that her opinions were not my own and that I thought the room was very clean and well maintained and I would book a room there again if I'm ever in the area
Our room was kinda smelly when we passed so much time out of it but when we were back and turned on the air conditioner, there was no longer smell. It is confortable and great space in general. I’d like to cite Mr.Luan from breakfast, that made everything being wonderful for me and my girlfriend.