General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1777 reviews
Perfect location, great staff
Had a great stay. The location is perfect. Right on Duval Street in the heart of downtown. Many shops, restaurants and bars all within minutes. Southern most point marker just a 15-minute walk. Sunset at Mallory square and the waterfront was just a 10-minute walk. The staff was very friendly and helpful, and Monroe who checked us in was fantastic. Each time he saw us he came over to make sure our stay was going well. The room was spacious and clean. The bar was friendly and appealing, we received tickets for two complimentary rum punches. Breakfast at the restaurant was first rate, can't wait to return.
Don’t Stay Here
More like a 1 star hotel. The mold smell is pretty strong. Rooms haven’t been updated in let’s say 30 years. For the price I’d stay far away from this one. Bed felt like you were sleeping on the floor And the rooms are caked in dust. You could see the dust on the side boards where the vacuum doesn’t reach. From what I gathered there’s no spa, no food unless you go to Starbucks. The elevator doesn’t fit the luggage rack with two people. Im upset I wasted time and money at this place.
Very comfortable & accommodating
What an absolute pleasure it was to stay here. It’s located right on Duval st - so right in the middle of everything. It was very convenient. I walked back & forth mostly - didn’t really need to worry about taking a cab or Uber. The staff was very friendly & accommodating especially Kirk. He was a great guy! I will definitely look forward to another great stay here in the future.
Excellent stay and location
Stayed a week at the hotel mid May and it was so perfect! Had zero issues, the staff at checkin and on the grounds were extremely kind and friendly. Loved that they have bottled water grab and go in the lobby. The hotel was clean, smelled amazing, and the room was great, always cleaned in a timely manner. The location can't be beat either, made the trip more enjoyable being able to walk out onto Duval. Really glad we chose this hotel, was a great experience.
Best Location in Key West
Stayed at this property for a week and couldn't have more positive things to say! The leadership and management teams have such attention to detail and truly care about their guests. A highlight of the stay was definitely the fitness center with stunning panoramic views of the island. The pool deck was also so expansive and the perfect place to spend an afternoon in the sun. Also, did I mention the location? Right in the center of everything on Duval Street! Can't wait to return!