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Customer Ratings & Reviews
TripAdvisor Traveler Rating1761 reviews
Loved it! But…Something happened.
Loved everything. The hotel was clean and the staff was nice. It was in a great location and in the heart of everything. The only reason I’m giving it 4 stars is because my fiancé and I saw police carting away a dead body on our last day there…thanks but no thanks.
Stayed 1/19 - 1/23/2023. Stayed in a king standard room and it was terrible. Tis hotel needs a big upgrade. Saw roaches in bathroom. Room is dark and dingy and so small you have to wait for the other person to walk in front of the bed before you can walk to other side of bed. You have to live out of suitcases because there are no draws to put clothes in. Furniture is old and falling apart. The dresser in front of the bed has mini fridge and shelf with coffee maker. Cannot close doors to dresser and had to hold doors closed to pass in front of the bed. Bathroom is very tiny. If you want ice you have to take ice bucket to front desk and they fill it for you. The lobby to get to the elevators is so dark and dingy it feels as if you are in a cave. I explained to the person at the front desk that I have stayed here a few times and never had a room as bad as this. She acted as if she didn't care and her answer was I should have asked to stay in the newer section. Like I'm supposed to know this! I did not know there was a newer section. It was advertised as having a restaurant onsite but it only serves breakfast. I will never stay at this hotel again.
We stopped at the hotel bar the evening of January 19 for a drink after seeing a local performance. We are four older adults and we all ordered drinks that did not include mixers (whiskey neat, Kahlua up etc) It was evident that some, if not all, the alcohol had been watered down. I spoke to the person at the front desk about it and he seemed oddly unbothered but sympathetic. I will attempt to reach their corporate offices to report this, but buyer beware.
Very nice hotel. Great friendly staff. Business staff with a sense of humor. They will do you right. Clean and very convenient location. The restaurant had some amazing food. Hot and fresh. Oh and the bar. The drinks, Amazing. Very happy with everything. Final note The concierge was also very helpful and friendly. She was actually there to help. Not just pick up a check. Made a huge difference.
Truly a Gem on Duval
This was our first time staying at La Concha but it is going to be the only place we'll stay in Key West from now on. CONVENIENTLY located on Duval and they have FREE PARKING!! You can easily walk to most places. The staff were courteous, helpful and very professional. The room was clean and spacious. The pool deck is nice and relaxing. GREAT PLACE to stay in Key West!