LocationPuerto Vallarta - Beach
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Customer Ratings & Reviews
TripAdvisor Traveler Rating6536 reviews
Had a great visit
Could not reach from desk....wad told they are switching out switchboard ...staff was wonderful..especially Ms karla Cruz, Alfonso. And Mr Polo... Rooms very clean...front desk very professional...I will surely recommend this to anyone looking to get away
First trip back since January 2020!
We were there from Dec 25 to January 8th. This was our 4th time here but our first time in building 1. Many things went wrong with this room. Phone did not work for 3 days, key cards cut out multiple times, no power for 24 hours, then water went out in all 3 buildings. This leads me to think pandemic was tough on them. I felt bad for Jennifer at front desk. Many complaints but she kept a smile on her. So many guests were just rude when speaking to her. I have no complaints against staff, they were working their butt off. Jose, Antonia, Daniel,Polo, Luis and Sandra! All excellent staff. The young man that makes Sushi is also wonderful! New Years Eve was wonderful! Buffet food not great and it was mostly cold. A la cartes were great!! We were in room 1520 and it was nice having a separate bedroom. I wake up early so did not wake up partner. I believe the struggles were a bigger problem. They need to invest in their property. Infrastructure needs help. We still had a wonderful vacation, weather was perfect!
First room we got has water leak on bathroom floor. The hair dryer didn't work and couldn't be fixed quickly. The jetted tub was outside on the balcony but it was on ground floor and people were just walking a few feet away - very poor design. The second room that we changed to has faulty circuit breaker as when we tried to turn on the pump of the jetted tub it tripped. The balcony door lock malfunctioned. The two room door keycards stopped working one after the other.
We had a good experience with all the animation team, we loved the shows, and enyojed the candela, Broadway, live stream shows, with our favorite dancers, Andrea, Santa, Maya, Adrian, Tayde, and Karla.
I love the show , the show was live stream show i love Selena who was Andy she is very nice and my friends and i went to the karaoke night and had fun a lot we sing like a four songs , the dancers Santa , Adrian , Karla and Maya are very friendly and kind with us