Ideal for families with small children, this upscale beachfront resort features family-friendly amenities including an incredible water park with a pirate ship, castle and nine spectacular waterslides; a supervised kid's club and playground area; spinning and yoga classes; an adult's-only area ideal for relaxation and spacious family-sized guestrooms complete with bunk beds and a TV just for kids. Nestled on one of Puerto Vallarta's most beautiful beaches, this tropical resort provides a lively, welcoming atmosphere and the perfect setting for rest, relaxation and fun.

Location

Puerto Vallarta - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Or : 5 miles

Property Information

Year Built: 1965
Last Renovation: 2014
Floors: 4
Total rooms: 253

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Resort Details

Amenities

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Activities

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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - 

NO STUDENTS GROUPS OR SPRING BREAKERS ALLOWED.
It is our policy that all Guests under the age of 18 must be accompanied by a guest 21 or older who must either share the same room or be in a nearby room.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 6536 reviews
  • 4.0 star tripadvisor rating
    Had a great visit

    Could not reach from desk....wad told they are switching out switchboard ...staff was wonderful..especially Ms karla Cruz, Alfonso. And Mr Polo... Rooms very clean...front desk very professional...I will surely recommend this to anyone looking to get away

    Jan 29, 2023
  • 3.0 star tripadvisor rating
    First trip back since January 2020!

    We were there from Dec 25 to January 8th. This was our 4th time here but our first time in building 1. Many things went wrong with this room. Phone did not work for 3 days, key cards cut out multiple times, no power for 24 hours, then water went out in all 3 buildings. This leads me to think pandemic was tough on them. I felt bad for Jennifer at front desk. Many complaints but she kept a smile on her. So many guests were just rude when speaking to her. I have no complaints against staff, they were working their butt off. Jose, Antonia, Daniel,Polo, Luis and Sandra! All excellent staff. The young man that makes Sushi is also wonderful! New Years Eve was wonderful! Buffet food not great and it was mostly cold. A la cartes were great!! We were in room 1520 and it was nice having a separate bedroom. I wake up early so did not wake up partner. I believe the struggles were a bigger problem. They need to invest in their property. Infrastructure needs help. We still had a wonderful vacation, weather was perfect!

    Jan 29, 2023
  • 3.0 star tripadvisor rating
    Poor maintenance

    First room we got has water leak on bathroom floor. The hair dryer didn't work and couldn't be fixed quickly. The jetted tub was outside on the balcony but it was on ground floor and people were just walking a few feet away - very poor design. The second room that we changed to has faulty circuit breaker as when we tried to turn on the pump of the jetted tub it tripped. The balcony door lock malfunctioned. The two room door keycards stopped working one after the other.

    Jan 28, 2023
  • 5.0 star tripadvisor rating
    Live stream

    We had a good experience with all the animation team, we loved the shows, and enyojed the candela, Broadway, live stream shows, with our favorite dancers, Andrea, Santa, Maya, Adrian, Tayde, and Karla.

    Jan 28, 2023
  • 5.0 star tripadvisor rating
    Friends

    I love the show , the show was live stream show i love Selena who was Andy she is very nice and my friends and i went to the karaoke night and had fun a lot we sing like a four songs , the dancers Santa , Adrian , Karla and Maya are very friendly and kind with us

    Jan 28, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319