LocationPuerto Vallarta - Beach
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Customer Ratings & Reviews
TripAdvisor Traveler Rating6993 reviews
We have been loyal customers of the Crown Paradise Golden (Adults Only), but this year was just, I have no words to describe the situations we were placed in. The only good thing about our stay was the people and some of the staff that helped us - who were working at the breeze bar, the bell boys, and the cooks. There is just so much, that was subpar. The buffet was okay, breakfast was really good, lunch and dinner...not so much. In order to receive some type of service we had to tip and even then it was a hassle. Check-in was horrible. management needs to organize a better system, talking about systems. Their key cards for our rooms mess up so much, once they touched a phone or a magnet...it no longer worked. We constantly had to go downstairs to fix our card keys. The rooms... oh my goodness. We were located on the beach side/poolside front on the sixth floor, so we weren't on the newer side of the resort in the tower where the suites were located. But let us get started- the AC system didn't work. The bellboys recommended that we open our sliding door so the air can circulate. Like why not fix it... c'mon, management. Our door knob for the restroom fell off when opening it, bugs inside the restroom where the mirror meets the restroom sink, the water pressure, and the mirrors are aged out and stained. Black mold was growing in our room due to the humidity and could be spotted in areas of the restroom baths. It just seemed everything was outdated. Horrible. Horrible customer service. Management has no respect for their guests and customer. None whatsoever. Whether we spoke in Spanish or English, how tourists are checked in is not so smart. To have your guests wait and get upset is something so mediocre. So much happened and so much was so bad, the rooms, the food, the water pressure, the bugs in the rooms, the pools, customer service, the available tv channels, the gym. EVERYTHING NEEDS TO BE UPDATED, INCLUDING MANAGEMENT. THEY ARE TO BLAME. .
Anniversary & Vacation
We went to celebrate our anniversary and get away and relax from the everyday rat race. Everyone was friendly and the service was excellent. The resort is clean and we saw that updates and repairs were being made. The food was very good. We loved our ocean front room,
Wonderfully Relaxing Location
My husband and I just returned from our 10th visit to this property and thoroughly enjoyed the entire time. We were there for 7 days, Saturday to Saturday. Danny Golden met us at the door with a smile and made us feel like we were arriving at a home away from home. He took us to our room which had a fantastic view of the beach and the bay and made sure we had everything we needed. The room was beautiful and the bed very comfortable. I have a sleep number at home so normally don’t sleep well on hotel beds but even after a week I had no back pain. We are not foodies so we didn’t try the a la carte restaurants but we had good food at the buffet and pool snack bar. We had great food at the Breeze Bar. It’s a fantastic place to start your day with a coffee or a mimosa while watching the scene on the beach and enjoying the ocean. We had fantastic bar service at all of the bars, especially from Polo, Guillermo and Antonia. As usual, Jose brought drinks with a smile and in sometimes a song. I can’t say enough about how wonderfully relaxing our week was. The location is amazing and what makes the hotel special is the wonderful people who work there.
Great value not bad for location is close to the airport great for an All inclusive hotel for adults only. Don’t forget to book nightly dinner. They have nightly entertainment wish there’s karaoke lol. Our favorite was Los Gallos very tasty!
Golden Crown Paradise 2023
The best activities entertainment and water polo I love them all they are the best I come here six times a year keep them here they are the most sexiest women and men alive aranza Jess's and mainna 😍😍