Cofresi Palm Beach & Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5595 reviews

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  Forbes Family Dominican Republic

  The whole entire experience with lifestyle Cofresi Palm beach was terrible. Reservations was a disaster, the room was like a dog house no hot water tiles falling down in the shower the room was dated. And I paid $500 USD for two nights!! Horrible I will never be back and will never recommend to anybody. I expected something much different

  Jun 08, 2025
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  Small Getaway

  The hospitality and customer service were great, specially Angelica Hernandez from the reservation department. She went above and beyond for us. The service at the VIP pool was amazing. I was not a fan of the shuttle buses but you get used to it. Overall positive experience.

  Jun 04, 2025
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  Horrible accomodations

  We arrived and saw that a large portion of the resort was closed for repairs. The first room they assigned to us was a nightmare. Very old and furniture was paired over multiple times even over damaged areas. The room smelled of mold and there was visible mold on the floor coming from under the door that goes to the adjacent room. Instead of proper remodels they paired everything including the tub and caulked it terribly as if a two year old did the work. There was a hole in the ceiling and mold. The water pressure was very low. The sink stopper and tub stopper were broken and I had to keep hem out of sink and tub or risk an overflow. The phone wasn’t working so I had to walk a very long distance to guest services to advise them about the room being subpar. The was not exhaust fan or AC in the bathroom and the jalousie window was damaged and had a lot of silicone lumped up on one side. The small refrigerator was on the floor and the lower portion of it was all rusted/corroded and door kept opening up. The door frame and sliding door for the balcony was damaged, not square and could not close or lock. They charged a daily fee for a ridiculous lock to put on the safe inside the closet. They moved us to another room in the building next store and it was slightly better but all the same. The handheld shower in that room was to high to reach and when we showered water flooded into the floor. This room was slightly better but I would have never come if I had known of the conditions. I booked through monster travel who was informed by Cofresi and photos that the resort is higher caliber. The guy at guest services would not even speak to my rep at monster. The rest of the resort was nice. The pools were all nice and clean but need some work since the interiors were spalling and cracking. The beach there is not what I expected; so much kelp and seaweed in and out of the water and the beach doesn’t get cleaned off. You can’t see in the water too much sand turbulence yet very little waves. The food was not that great except for some of the Dominican dishes but then most of it was too salty. The salad and fruit was great, that’s mostly what I ate. I ended up with travelers diarrhea from the end of my trip and it’s 8 days since I returned. We drank bottled water but some things had ice and likely caught the bug that way. I was told by Monater vacations that I did not have to do a promotional tour and sales grind but was told by someone knocking on my door in the morning that we are VIP and we get a breakfast and tour of the property. They ended up taking way too much of our vacation time trying to sell us on the beautiful newer areas Lifestyle holiday vacations. I told them they should have given us those accommodations and maybe I would have considered it but I wasn’t interested and they kept pushing. Do your due diligence or stay away! Go to punta Cana

  Jun 02, 2025
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  Excelent

  My stay at Lifestyle Cofresi Palm was absolutely amazing. From the moment I arrived, the staff was friendly and attentive, always ready to help with a smile, especially my concierge Angel. and Arianna from guest services, The facilities were spotless, with multiple pools, top-quality themed restaurants, and activities for every taste. The room was comfortable, clean, and had a beautiful view. I felt at home. Without a doubt, I’ll be coming back soon!

  May 21, 2025
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  Scam Artist and Money hungry

  On 05/09/ 2025 I took my Wife , My In-Laws and my Children here for my wife’s birthday. We spent our first 2 hours in the lobby arguing with the front desk clerk, supervising and manager, because they removed my kids name from my reservation and wanted to charge me $103 a night for them to stay there . I order 2 rooms with 2 beds and asked them why would I order 2 bedrooms and 2 beds if I wasn’t planning on bringing my children. They told me it was a glitch in the system and they were sorry but I still had to pay. I asked them could I pay $206 and they let the other $206 go since i obviously couldn’t leave a 8 year old and an 11 home alone for 4 days with no adults . They told me I had to pay or my kids had to leave . I asked to speak to the manager and she basically told me the same thing the clerk did ( each time I asked for someone hire they said they were at lunch and made wait) the Manager called her manager when after she talked to me . He refused to talk with me and gave me a generic email address that I emailed and never received a response from him. On 5/16/2025 I received a call from the hotel saying it was a glitch in their system and they only charged me for half of the $412 and could I pay them the other half. I explained to them the same way they explained to me about how glitches sometimes happen and it’s no fault of mine or the hotel things just happen sometimes. She begin to ask me could I just do her this favor and pay it and I asked her who did me a favor when my kids were left off my reservation? I asked her how she think I felt when they told me I could pay for my kids or they had to leave. I told them That I was appalled that they would call me in America 7 days later about $206 for an 8 year old and a 11 year old. I also informed her that the girl who cleaned our room stole my brand new apple AirPods. She had no interest in discussing my missing AirPods and continued to focus on the $206 for my children. Now loss in all of this is my children were already paid for when I made reservations. They’re calling me 7 days later in another country so I can pay for my children a second time . I don’t get how it was impossible for you to and my 8 and 11 year old children on yo my reservation but you guys can work so hard to chase a second payment for them down! The food has flies on them . I sent bartenders come out of the bathroom zipping their pants up and going back to their stations without washing their hands . The bathrooms in the lobby and throughout the resort were disgusting . The lines are always extremely long in the lobby . I seen a couple throw their registrations papers at them and then they refused to let the man and his family leave resort and told them we got your money whether you stay here or not . A couple hours later a customer got into a fight with one of the staff . This place has potential but they’re so money hungry and petty they will never be on par with the other resorts my family and i usually stay on in the Dominican Republic!

  May 17, 2025