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Customer Ratings & Reviews
TripAdvisor Traveler Rating3379 reviews
It was a 4 but the fitness center made it a 5
Let’s start with the positive. Probably the best hotel gym I’ve encountered in many years of travel and, as a Peloton nut, the center has SIX Peloton bikes all in good condition. That by itself will bring me back. I would describe my room as adequate. Nothing special but functional. The odd part was the handicapped sign on the door. I felt bad when I got to the room and saw it as it could deprive someone who needs it from the room. However once I got inside I couldn’t figure out what accommodation they offered. The peephole was at normal height and there was nothing accessible in the bathroom. The shower had a big lip, no balance bars, sink height normal. So no idea what made it a handicapped room unless there’s some minimum number of rooms they have to have and the sign covers that. The other thing was the desk. The lamp had two USB B ports which doesn’t help all my usb c devices and the power outlet looked more international than domestic. Again, no deal killers but when I think about attention to detail, every little thing speaks and it just places doubt in my mind as a consumer. The market was convenient to grab breakfast in the room after a workout. Never had a chance to try the bar as it was always mobbed. Otherwise a good location and, well, lots of Peloton bikes!
Excellent Marriott hotel on the Magnificent Mile
I have stayed here twice for a couple nights with friends and I’ve always had a great experience here. On my most recent stay, I was upgraded to a room on the 45th floor with a Michigan Ave view as a gold elite. I had booked a standard room for reference. The on-site market is nice and has plenty of options. The gym is incredible, pelotons and views of downtown included.
Noise and Bugs
Just arrived for a business conference and already having problems. My main complaint is about the noise. I specifically asked for a room away from the elevator and ended up getting put in front of the ice machine. When I went back to ask for another room, surprisingly all of the rooms in the hotel were booked. How is this even possible? Did everyone actually check in for the day so no switch is possible? And I'm actually a Marriott Bonvoy member. What's worse is that I found a spider crawling on the ceiling. Lastly, the bed and the linen are of low quality. You sit on the bed and literally there is so much give-- no support. Going forward, I'll just stay at a different hotel chain to avoid these types of issues.
You can check out anytime you want,but you can never leave
I hate this place. My room was filthy - pubic hairs in the shower and on the toilet. Window never cleaned everywhere - i can see every little hand that touched the window with the smear marks all over it. I wonder what other filth is in this room. I am currently here on the 26th floor and i feel like i need a shower just after staying in this room. But to top it all off, the door lock jammed in my room. I couldn’t get out this morning and was stuck in my room for over 20 minutes trying to get out. I had to call Security to try to open the door which after several minutes of trying they finally could open it. Then this evening, I tried to get back in my room; and couldn’t open the door. The key worked and I could hear the lock open but the door wouldn’t open. I am not sticking around for another night beyond tonight as I am scared if there were an emergency I would not be able to open the door. Beware of this place. You can possibly get in the room but can’t leave.
Location, Location, Location
The location is fantastic - close to the best restaurants, tourist sites, very walkable, excellent neighbourhood. The service was good and the staff were friendly. The rooms could have been cleaner - when I asked cleaners to come back later, they just left my room unmade twice and one night my glasses fell between the bed and side table and when I felt around for them I found 5 shrivelled grapes and an old piece of cheese.