Chicago Marriott Downtown Magnificent Mile

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3430 reviews

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  Homewood Suites

  Stay was great. Breakfast was lovely and delicious. Staff was friendly and helpful. Price is budget friendly and the location is ideal to go to places after a grueling day of training. Definitely will be back to stay for future travel plans.

  Apr 14, 2025
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  Beautiful

  Christian at the front desk was so helpful and explained everything super well! Very happy with our stay and a beautiful view. The lobby had some snacks as well as a bar and restaurant, wasn’t able to check those out but sure they’re great too!

  Apr 11, 2025
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  Expected more for price

  This hotel is more for a business/conference stay rather than family stay. We are Marriott members (not that it means much anymore) and we booked a room with club level access. The lady who checked us in (didn’t get a name and should have) was not friendly or accommodating at all. She said I think three words to us, license please, you can scan your card and the elevators are over there. I asked her about club level access. She said oh it’s on the second floor and that was all she said. She didn’t set our cards up for club level access like we booked . When we went to check it out our cards didn’t work, of course and we had to go back downstairs to have it done correctly. The toilet in our room also would barely flush. We kept having to take the top off and fix it. When we called about it, they did come up and fix it that day. They did a fabulous job getting it fixed as soon as possible, and it was fixed however, I would think you should know if a toilet is broken in your hotel. The room was nice. Had a decent view. You can tell that it’s a old hotel. The rooms are small and the bathroom has been renovated. However, the paint or plaster was coming off the ceiling in the bathroom. It’s nice for what it is but at the price point we paid. I expected more but maybe prices have just gone up. I don’t know. I will say the room was clean and all the people that worked there were especially nice except for the woman that checked us in. The next time I’m in Chicago I’ll definitely book a different hotel maybe a Marriott maybe not.

  Apr 04, 2025
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  Very nice room, WiFi disappointing.

  The room was spacious, comfortable and clean. Staff were friendly and helpful. Some hooks in the bathroom for towels would have been useful. My main disappointment was WiFi. To enjoy WiFi in your room you need to become their member. It’s free, but surely means you will get unsolicited mails, offers and promotions, possibly also from 3rd parties. It’s been years since a hotel didn’t offer me free, unconditional WiFi, I wouldn’t go there again until this is changed.

  Mar 30, 2025
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  WORST CUSTOMER SERVICE: WHO CAN ACTUALLY HELP, MARRIOTT?!

  Literally, this is the worst customer service I've experienced, ever, and I haven't even stayed there yet! I booked a work trip for which I need the summary of charges to show the last 4 digits of the card used (for my employer). I have called the hotel no less than 7 times with redirections to other departments (accounting, loyalty, front desk...) with a SIMPLE REQUEST--a copy of the charges showing the last 4 digits. One of my front desk experiences with Sara on 2/3 was so passive-aggressive, that I can't believe they allow someone so sarcastic to represent their hotel. Sara sends me the email and again, it doesn't have the digits. I ask her where I should see them because they are not there. When I begin to share what is there, she cuts me off with, "Rather than you repeat yourself, I'll transfer you to...and cuts me off as I am asking her name. I had to call back to ask her name. Unacceptable Marriott! I understand many companies outsource, but when your "representative" is clearly in a loud cafe where it sounds like there's a party happening, it makes it hard to exchange information. On two occasions I was almost through to the end when the call was disconnected. The last one with "Giselle" from Central Reservations, aka, party central, was more than 15 minutes of explanation to receive the same email without the requested information. Marriott, who the hell can someone speak to for actual help!?

  Feb 03, 2025