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Weekend stay
Beds not as comfortable as other Marriott hotels. There was no mattress topper. Bed was hard and small. Rooms renovated to European style minimalist and clean. No place to put hand towels when wet to dry. Breakfast was old dry food but service was attentive. No place to really eat inside hotel. Coming in from rush street- hard to locate concierge desks to check in. No wait to check in but security not great at hotel. Anyone off street can walk into hotel and into elevators. Good location for hotel and I’m sure good for conventions. Valet parking very expensive at over 70 a night.
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George is the best!
Came to the Chicago for the bulls game and stood at the Marriott Magnificent Mile. We stopped by the Reviver bar and received excellent service from George our bartender. Amazing service like this we will definitely be back!
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George & Jess are the best!
We stopped in to the lobby bar and we got fantastic Service from George and Jess is the best!!!! We love the Windy City and we will be back! It’s hard to come by great service these days so to have them both awesome was amazing.
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George was great
George at the Marriott on the magnificent Mile was magnificent.!!!!!! Jess was the best too we will be back! We travel a lot and we know good service when we receive it we appreciate the time energy they gave us.
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HORRIBLE STAY!
The one star is for the beautiful lobby area. What I planned to be a long memorable vacation for my husband and kids turned into a five-night miserable stay at this horrible hotel. I'm a platinum elite member that frequently stays at Marriots all over the world, but this is the first time I've had a stay as horrible as this one. The check-in process could have been more welcoming. However, I gave them a pass on that because they were busy. One of our rooms wasn't ready until after 6 pm. The rooms were very dated, I had to clean the toilets, there weren't any microwaves in the rooms, and for the price we paid, we expected the rooms to be larger than the tiny rooms they have. I felt like I slept in a closet for five days. Since the check-in experience wasn't great, I had to walk around the hotel to find the member lounge area. Although they have one, it's useless because it closed early and wasn't open on Thursday - Sunday. So don't think about bringing food to enjoy later that night. That was a big mistake for me. I was so disappointed Friday night that there wasn't a microwave anywhere in the hotel to warm my food from dinner earlier that day. So we all went to bed hungry because we didn't want to eat cold food. I couldn't even get a drink because the vending machine didn't work and the lounge was closed. The room service food could be better. I asked for a manager the first day we arrived and was told one would give me a call, but that never happened. That night when I realized no one gave a damn about my concerns, I went back to the front desk and asked for a manager. That was a waste of my time and his. I was told I would receive a credit for this horrible experience, but that never happened either. I wouldn't stay here again if I were offered free nights. The rates are way too pricey for the tiny dated room, and my kids and husband were disappointed. I should be refunded in full for this horrible stay. Not how I pictured bringing in the new year.