CHC Continental, BW Premier Collection

Customer Ratings & Reviews

TripAdvisor Traveler Rating

547 reviews

• 

  Great location and good value for money

  Firstly, the location is perfect, two minutes from the station and arriving late as we did made everything very easy. The staff on arrival we welcoming and helpful, giving for a very good first impression. The room was small but perfectly ordered and clean. As we were only staying one night the size of the room didn't matter, not that it would have been a problem if we had stayed longer. The bed was one of the most comfortable beds in a hotel for a longtime: meaning that we slept well and woke up refreshed. Venice is quiet in the evening so with the windows closed there was no noise from outside. The room had everything we needed. Breakfast was good, a huge selection of food and drinks available. Value for money is always important and this hotel has the balance right. We will definitely stay here again.

  Nov 01, 2026
• 

  A dissappointing experience with major lack hygiene

  (Not a 4 star) This hotel was one of the most disappointing experiences I have ever had. The reality is completely different from what is advertised on its website. The pictures make the standard rooms look elegant, spacious, and comfortable, but the actual experience was incredibly frustrating and far below expectations. What should have been a relaxing stay turned into an experience that seriously affected my peace of mind. Here are the major issues I experienced: 1. Misleading room presentation: The standard room looks elegant in the website photos, but in reality, the room is extremely small, with only a tiny window and no proper view. Many rooms do not offer canal or even street views. The difference between the online presentation and the actual room is deeply disappointing. 2. Serious bathroom issue: Water from the toilet area was spreading outside the bathroom and into the bedroom area. This is unacceptable and raises concerns about the room's design, cleanliness, and maintenance. 3. Missing amenities: The room did not have the comfortable features and amenities suggested by the website's presentation. There was no sofa, no extra pillows, no bathrobes, or many of the touches that would make the room feel elegant and comfortable. 4. Toiletries not provided initially: Basic toiletries were not available in the room until I specifically asked for them. Guests should not have to request basic amenities that they reasonably expect from a hotel of this standard. 5. Confusing hotel layout: Moving around the hotel feels like solving a puzzle. There seems to be more space dedicated to staircases and navigating the building than to providing comfortable, spacious guest rooms. The overall layout makes the experience inconvenient rather than enjoyable. 6. Insufficient drinking water: The water provided was limited to approximately two small cans of sparkling water. This is hardly sufficient for normal drinking needs during a stay but pay extra for something as basic as drinking water. Overall, I strongly advise others to think carefully before booking this hotel. The difference between what is advertised and what guests actually receive is extremely disappointing. The room size, lack of basic amenities, bathroom issues, and limited drinking water made the entire stay stressful and frustrating instead of relaxing. A hotel stay should provide comfort, cleanliness, and peace of mind. Unfortunately, this experience delivered the opposite. In my opinion, this hotel is not worth the money, and based on my experience, I would not recommend booking it—even for a single night.

  Oct 24, 2026
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  Warning possible health issue! Red Flag

  This place in Venice is the worth hotel we have ever stayed in. The room we were booked into had a foul odor which we can not explain. The front desk was unwilling to change our room and after a night put an almost empty glade plug-in which did not help the stink. I am pretty sure it was mold coming from standing water in the AC unit which we are pretty sure was mold. So the mold could have spread throughout the room on the bedding and possibly into any open luggage we had in our suitcases. If it was mold that is a major health issue. Very serious issue stay anywhere else but not here at this Best Western property.

  Oct 15, 2026
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  A good quality hotel - recommended

  A very good location near Santa Lucia station. So that made it easy to get a Vaporetto, as a major ticket station is right near Santa Lucia. Good rooms with a good breakfast. Possible to eat in at the hotel as they have tables overlook the grand canal. Highly recommend this hotel.

  Oct 06, 2026
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  Nice Hotel 🏨

  First of all this is a nice 😊 hotel 🏨. Second the restaurant has good dessert 🧁 and local 🍺 . Third thay have the best breakfast 🥞 cakes 🍰 in the world 🌍. Lastly the people who work here are very nice 😊.

  Oct 03, 2026