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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 *Important Information for our guests*

The Dominican Republic imposes various restrictions each year for Easter.  The restrictions usually begin the Thursday prior to Good Friday, and run a few days past Easter Sunday.  The following regulations may be enforced:
*Motorized and non-motorized watersports may be banned
*Alcohol consumption may be restricted  (most resorts obtain a special permit which enables them to serve alcohol to non-native persons during the ban)
*Music may be limited or silenced

These rules are designed for the safety of everyone, as beaches get extremely busy during this period.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 15001 reviews
  • 1.0 star tripadvisor rating
    TUI and Catalonia Bavaro scam - Mould infested room, Bad service, pitiful compensation.

    First night we unpacked as it was late and went to eat then straight to bed. I unpacked everything into the wardrobe quickly as we were knackered. It was until next morning we started to notice the mould around.. alot of our clothes were ruined as the mould ridden wardrobe had left its smell all over them. (We ended up having our clothes packed in suitcases whole stay) The cleaner came. Cleaned the floor changed the sheets AND LEFT THE MOULD for the next 2 days We complained and they came to check it out...wardrobe, bathroom, headboards to bed, walls, door frames, ear buds, sugar packets .. you name it it was FULL of mould. They started cleaning on 3rd day, we were in room when they started cleaning and I thought it best to leave as they said nothing to us, we sat outside for a few hours. The cleaners left and didn't say anything to us. We went to check the room and all doors windows were closed and vents were off. The smell of chemicals was overpowering and we had to open all and stay outside. Still they hadn't got Rid of the mould it was still under all the sinks and above shower, wardrobe was out of use as it smelt so bad and mould still in there. Over the next week my wife had to clean some herself as nothing was getting cleaned properly with some cleaning stuff she found left outside the room. Nearly every day we would have something wrong like no towels or no floor towels or fridge not stocked up and I'm just assuming it's because of the complaint. Even reception called up asked me if we need anything I said towels and they didn't bring any. On day of leaving we asked if its possible for help with our suitcases and the receptionist just grunted and pointed in a direction of people, in the end just did it all ourselves BE very careful when you book with this hotel, the service is aweful, the staff are rude (unless you tip) and it really wasn't worth the £3k I payed for this family holiday TUI have been in touch and told me the hotel offered me £150 compensation and I said that's not good enough and he told me it's already what they've accepted sorry. a joke of a company and a joke of a hotel DO NOT BOOK WITH TUI

    May 20, 2024
  • 4.0 star tripadvisor rating
    Unhappy with the room and the response we received

    Room was outdated. Sink stopped up, dust on ceiling fan flying causing asthma flare, stuffy room cause allergies to flare. The air conditioning was just bearly working. Told guest service she just say Okay, I felt brushed off, Staff a 10/10

    May 18, 2024
  • 5.0 star tripadvisor rating
    Amazing holiday

    Just returned from my second visit to this amazing hotel and we had a fabulous vacation, it felt like we were visiting family again. The food is great in the buffet, lots of options to suit everyone's tastes and a la carte restaurants are amazing but busy, make sure to book your reservations on your first day. The rooms are spacious and super clean, plenty of water left every day and the grounds are beautiful and kept immaculate. But the best thing about this hotel has to be the amazing staff, Kenia, Oscar, Yohany (mamaguana) and Julissa in the buffet, the beautiful Sarah, Hector, Luis and all the staff in the lobby bar, Carolina, Felix, Raidon in the pool and beach bars and the amazing happy, friendly and energetic animation team Emmanuel, Richards, King Kong, Yery, Ricky Martin, Mildred, Fernando and all of the team and the rest of the staff here who work so hard and with the biggest smiles to make sure everyone has an amazing holiday. We met so many return guests that come back year after year to this hotel which is a testament to all the staff that work here. Nos vemos el año que viene familia 🥰

    May 18, 2024
  • 1.0 star tripadvisor rating
    Think twice!

    Oh my. Writing this while on site. You should consider going somewhere else. The resort itself is nice. Check in (we are five rooms) took 90 minutes from the time we started dealing with someone at the front desk. Nice guy at front but couldn’t sort the rooms. Reserved all double beds and they were giving us kings. 90 minutes later had rooms. Rooms are decent and clean. AC in one doesn’t work properly. Tech came - looked at it but didn’t actually do anything and said it’s fixed. Second tech next day was coming in ten minutes according to front desk. 90 minutes later he came and actually did some work - hopefully it’s fixed. Food is not good. Buffet was the only place we were told was available first night. Overcooked meats, taste is just bad…breads were good because they are probably brought in. Most fruit was good. A stir fry station looked good but with only one chef and 30-45 minutes to wait, most don’t bother. They just throw out so much. Breakfast buffet was bad. How can you mess up eggs? Cold potatoes and other food that should be hot. Birds landing on lots of food , picking it up, dropping it back down. Guest services is non existent. They said they would make dinner reservations for our group for each night and didn’t. Now restaurants are apparently full - so back to buffet for the second night and same experience. Trying to find someone from guest services is also hard. One person working - sometimes. No one answers a phone. The person at Guest services station by pool was coming back in ten minutes and shows up 3 hours later. One guest service person working front desk and a line up to get to her. Spending money to take a taxi to a restaurant seems like best option at this all inclusive. The weather is great. The sun is hot. The pool is nice and guests are friendly. Things the resort doesn’t control are good. It shouldn’t be too hard to have better food and customer service. I was checking this place out for a larger group, but I wouldn’t recommend this place to anyone. Maybe things will get better for the next few days, and I’ll update, but I doubt it.

    May 17, 2024
  • 3.0 star tripadvisor rating
    Our 6th year Anniversary Starting off Bad

    We checked in everyone was excellent, got to the counter and the young lady could fine us in the system. After some help we got our room keys, only to have our room changed before we left the desk. The room has oder that is really bad and the dust on the ceiling fan is flying everywhere (to which dust I’m allergic)…..

    May 17, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319