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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 *Important Information for our guests*

The Dominican Republic imposes various restrictions each year for Easter.  The restrictions usually begin the Thursday prior to Good Friday, and run a few days past Easter Sunday.  The following regulations may be enforced:
*Motorized and non-motorized watersports may be banned
*Alcohol consumption may be restricted  (most resorts obtain a special permit which enables them to serve alcohol to non-native persons during the ban)
*Music may be limited or silenced

These rules are designed for the safety of everyone, as beaches get extremely busy during this period.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 14226 reviews
  • 1.0 star tripadvisor rating
    Not worth it

    Negative side: Food was horrible and the Vendors/Marketing team ruin what is supposed to be a peaceful vacation! BE AWARE* if you go for a tour for members club the tour is 5 hours!!! Meaning a whole day of the resort will be gone! They offered me 2 vouchers just so i can go to the tour and they only gave me 1. The positive side is that the people who works there made the stay easier. Felix the Bartender by the pool was awesome and creative with the drinks. Rosalinda and Jenny from Caribbean buffet took good care of us. Juliana the housekeeper made sure my room was always cleaned and fully stocked with everything. Jan Carlos who helped me with my luggage was extremely helpful and Kelly whom checked me in the reception was amazing! She helped me make restaurant reservations and surprised me with birthday balloons in my Suite. If you go to Alegra Spa, for a Massage I strongly recommend Mindri Rodriquez. She takes her time and listens to what you need. She’s a wonderful therapist! Overall this resort is not a 5 star due to the horrible food, marketing and division of the bracelets. I for sure will not come back to this resort!

    Feb 04, 2023
  • 2.0 star tripadvisor rating
    Stuck here for one night, not in a hurry to return

    Shuttled here by Delta airlines after a flight cancellation. If you are a college student on Spring Break or otherwise on a MEGA budget this might be the place for you. Granted we did not see any of the resort in the daylight, but we did see our room. Ugh... We also enjoyed room service pizza. Sort of looked like it might have been made in an easy bake oven? Unsure. We did not get food poisoning, so there is that. There were three mini beers in the "mini" bar. Requested more from room service. Maid showed up with two warm ones. We passed on those, just as I would pass on this resort given the option.

    Feb 01, 2023
  • 5.0 star tripadvisor rating
    Always a great pleasure to come back at my second house

    9 times at this hotel,Ilove the staff,the place ,restaurant,golf,room.thank you for the serviceAAAAA from,Juan A.Reyes,the best,also.Carolina,Gissel,Kenya,Luis Regalado,golf staff,Michael,Ernesto,Danny.The personal are very good,smile,service,food was good.I will come back again for sure .thank you Alain and Elsa

    Jan 30, 2023
  • 5.0 star tripadvisor rating
    Catalonia Stay

    We are ETC members and are staying at Catalonia bavaro. We've been here many times and enjoy it every time. We get the best services from the butlers but Felix is our favorite. As for concierge Ronny is so helpful and accommodating with our requests. Zairy and Elizabeth are nice at the pure bar

    Jan 30, 2023
  • 3.0 star tripadvisor rating
    So so hotel, been to better, been to worse

    Third time here and for some reason I tell myself it will be better , it never is. It’s mediocre at best. Check in - smooth sailing but that could be because we took private transportation from airport and didn’t arrive with bus load of people . Rooms- we upgraded to privilege and I chose the second floor to ease any thoughts of ants lol. Well our room was ok, yet the bathroom window was broken and slanted in such a way that there was a two inch gap 2/3rds the way around. We ended up with an ant infestation and had to have our room sprayed. Food- just one step above cuba food. They how have all the buffets covered in nets to prevent the birds from coming in. Large selection just kind of blah food but you won’t go hungry. Beach - no complaints Shows - no complaints Resort is huge, privilege rooms are near beach and pool which is nice but make for a long walk to restaurant and bars. Also upgrading to privilege does nothing, other than seperate area of the beach. All other bonuses we did not get - like in room towel service, priority seating at buffets etc… Now the absolute worse part is as soon as that privilege bracelet goes on you are bombarded by reps offering you a special breakfast. We have been to this breakfast before and know it’s for the travel club so we decline but they persist day after day multiple times a day it’s annoying. Vendors- they are pushy and hardcore here, often set up in such a way you can’t avoid them on the way to eat. You can say “ no thanks” , “ no money “ or nothing at all and they still persist. Hate that, I want to relax. We are on the fence as to wether to return for fourth time, figure for the price we pay we may find a resort that actually has privilege amenities .

    Jan 29, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319