Halii Kai at Waikoloa is a 29 acre oceanfront resort, flowing along Waikoloa's Beach Golf Course and stretching to the Pacific Ocean. Spacious 2 and 3 bedroom condominium villas and town homes are luxuriously furnished with a fully equipped gourmet kitchen, large screen cable TV, laundry room with full-size washer and dryer, central air-conditioning, complimentary high-speed Internet, and large private lanais. Amenities include a cascading pool, whirlpool jet spa, along with the Ocean Club Bar and Grill, a private restaurant. Guests can also enjoy the property's oceanfront fitness cabana, barbecue grills, picnic tables, walking trails, and tennis courts.

Location

Waikoloa
Kona International Airport (KOA) : 19 miles South

Property Information

Year Built: 2008
Condos: 192

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Guests due to arrive at the hotel after 8pm need to contact the hotel a day in advance to get gate code and check-in information. Hotel can be reached at 808-886-4307.
Advisory Property will email check-in instructions 7 days prior to arrival. Please contact property if arrival will be after hours to ensure that you have the necessary information for access. Please provide flight estimate time arrival on all reservations.
Advisory The following mandatory cleaning fees plus tax will be collected at check-out. These cleaning fees are approximate and subject to change without notice. One time charge per booking 2 Bedrooms - $295 3 Bedrooms - $355
Advisory A minimum mandatory hotel-imposed fee of $25 + 4.712% tax Hawaii State Tax only (Not subject to Transient Accommodation Tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee –  A mandatory hotel-imposed fee plus taxes are charged and collected by the hotel either at check-in or check-out.

Hotel Mandatory hotel imposed resort fee inclusions:

• Access to Gate Entry 

• Access to Ocean Club House (Pool, Restaurant, Fitness Cabana) 

• Private Parking Stall

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 536 reviews
  • 1.0 star tripadvisor rating
    Avoid at all costs

    Do not stay here! Resort has zero amenities and the worst customer service I have ever experienced. We stayed in 18C, which is nothing like the photos. Two terrible twin beds in the front bedroom, one horrible king in the master bedroom, uncomfortable old furniture in the living room. We reported several concerns, management did nothing.

    Mar 16, 2024
  • 2.0 star tripadvisor rating
    Bad service and strict riles

    We stayed at Hali’i Kai in Waikōloa for two weeks. The property manager, Michelle, at Kohala Coast Properties was outstanding and very helpful. We had to extend our trip by one day to accommodate an unexpected flight change. Michelle was extremely helpful in getting booking us for an additional night at the last minute and even answered her phone after hours. The reason for the two star rating is because of an issue caused by the staff at Hali’i Kai. We dropped our two access cards in the drop box at the front office at approximately 8:45am on the day of our departure. I took photos of me dropping the access cards in the box just in case something happened and they tried to say we didn’t return the cards. There was no one at the office at the time and the sign said they would not return until 10. Sure enough, we received a call from Sadie at the front office at Hali’i Kai that only one card was returned. We insisted that we returned both cards and I offered to send them the pics of me returning the cards. Despite all of this, she insisted that we would be charged $50 for a lost card. After a lot of back and forth, my wife got on the phone and insisted that Sadie check the box again. This also took quite a bit of convincing as Sadie had said she just checked it. Finally, she decided to check the drop box again. After being on hold for several minutes, Sadie let us know she had found the card stuck to the bottom of the drop box. No apology from her, just a “thank you for your persistence” before she hung up. If the front office isn’t going to be staffed and the drop box is not reliable, they should consider another system of returning the access cards. Or, at the very least, be more willing to double check the drop box. The fact that we had to repeatedly insist that the card was in there and ask her to check the box again was very frustrating. Had we not been so persistent, we would have been charged $50 for a card we did not lose. I would highly suggest that other guests take video of the cards being dropped into the box and to make sure the card numbers are visible when doing so. Other than that, our stay was fine. The condo was nice and mostly well equipped for a two week stay. There are some pretty draconian rules at the pool and it isn’t really great place if you have active kids. They should consider making it an adult or senior citizen pool. Due to the “no fun zone” at the pool and the failure of the staff at the front desk to properly account for the returned access cards, I will not be staying here again. We’ve been coming to the Big Island for many years and have never had these issues with any of our other stays.

    Feb 01, 2024
  • 3.0 star tripadvisor rating
    Some may like it but…

    The condo we stayed at was amazing. The hosts were lovely and check in was a breeze. This is such a thoughtful place and the owners should be proud of their lovely home. I had the most beautiful sleep in their king bed! The ocean club is very restrictive. It does seem strange that you can’t access an ocean view unless you pay for drinks or dinner. It feels lonely. Not conducive to watching the sunset with your fellow humans. I think this complex has an identity crisis. Do you cater to people who live there? Or want to rent these condos to travelers? You can’t have both. I waited 20 minutes for 2 glasses of wine just to hang out and watch the ocean. The servers at the club were super kind, just not enough of them to handle the amount of people. You can’t take even a bottle of water or coffee in the morning to the ocean view. You’re stuck in the condo. Just know what you’re booking.

    Jan 27, 2024
  • 4.0 star tripadvisor rating
    Good Place to stay.

    This is a good gated community. We had two condos each with two bedrooms. Very spacious and comfortable. Each condo seems to owned by different people, but managed by one company. As a result, each condo has slightly different amenities. The pool is great with a beautiful ocean view. The restaurant part of the community is OK the food is good, but the service is hit and miss depending how many people are there. We appreciated the washer & dryer, but we didn't appreciate the wet cleaning cloths left by the cleaning crew. Very close to attractions, but away from the city. Beautiful night sky. We'll probably be back.

    Oct 23, 2023
  • 3.0 star tripadvisor rating
    Good but could have/should have been Great.

    Just getting home from a wonderful week on "The big island" with my hubs and 4 kids. We chose the Halii Kai for the same reasons most people will, it's advertised as a condo like unit with amenities in a good location for a reasonable (* Hawaii Reasonable*) price. There are some little details that I need to share that I didn't see in any other reviews that I hope will help others booking after me make a more informed decision. First and foremost the unit was clean and in a great location. We had a partial ocean view and while the mattress was firm and the furniture a little worn I felt that the property managers did a decent job keeping the place up. We were given 2 remotes for the gate and a keycode for the door. The office hours are 10am to 6pm so make sure you get extra coffee and creamer at your check-in because there isn't anyone on site "after hours" to get anything you may run out of like trash bags, towels, etc. There is no cleaning service at all. This place is not a resort. They do not have a concierge, front desk, or maid service, this is a VRBO style place so they set it and forget it. Also, our A/C stopped working the night before we checked out so by 9:00 am the next morning it was 86 degrees in our unit. We are frequent travelers so I know upfront that there will be resort fees in addition to the points used to book the unit and I am OK with that. What I am not ok with is additional cleaning fees and surcharges not listed on the website ($400 worth) that we were told about and charged for during check-in. After having flown for 11 hours and faced with that additional charge I just bit my lip and let them give me the "Chase, Expedia and the Owners had this negotiation" spiel. The issue isn't their negotiation but that no where on my reservation was this extra charge explained and the way it was presented gave the impression that this is a very common occurrence. It shouldn't be.

    Oct 04, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319