General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – A mandatory hotel-imposed fee plus taxes are charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
• Access to Gate Entry
• Access to Ocean Club House (Pool, Restaurant, Fitness Cabana)
• Private Parking Stall
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating526 reviews
Good Place to stay.
This is a good gated community. We had two condos each with two bedrooms. Very spacious and comfortable. Each condo seems to owned by different people, but managed by one company. As a result, each condo has slightly different amenities. The pool is great with a beautiful ocean view. The restaurant part of the community is OK the food is good, but the service is hit and miss depending how many people are there. We appreciated the washer & dryer, but we didn't appreciate the wet cleaning cloths left by the cleaning crew. Very close to attractions, but away from the city. Beautiful night sky. We'll probably be back.
Good but could have/should have been Great.
Just getting home from a wonderful week on "The big island" with my hubs and 4 kids. We chose the Halii Kai for the same reasons most people will, it's advertised as a condo like unit with amenities in a good location for a reasonable (* Hawaii Reasonable*) price. There are some little details that I need to share that I didn't see in any other reviews that I hope will help others booking after me make a more informed decision. First and foremost the unit was clean and in a great location. We had a partial ocean view and while the mattress was firm and the furniture a little worn I felt that the property managers did a decent job keeping the place up. We were given 2 remotes for the gate and a keycode for the door. The office hours are 10am to 6pm so make sure you get extra coffee and creamer at your check-in because there isn't anyone on site "after hours" to get anything you may run out of like trash bags, towels, etc. There is no cleaning service at all. This place is not a resort. They do not have a concierge, front desk, or maid service, this is a VRBO style place so they set it and forget it. Also, our A/C stopped working the night before we checked out so by 9:00 am the next morning it was 86 degrees in our unit. We are frequent travelers so I know upfront that there will be resort fees in addition to the points used to book the unit and I am OK with that. What I am not ok with is additional cleaning fees and surcharges not listed on the website ($400 worth) that we were told about and charged for during check-in. After having flown for 11 hours and faced with that additional charge I just bit my lip and let them give me the "Chase, Expedia and the Owners had this negotiation" spiel. The issue isn't their negotiation but that no where on my reservation was this extra charge explained and the way it was presented gave the impression that this is a very common occurrence. It shouldn't be.
Hali’i Kai might be the best kept secret for lodging in the Big Island.
This place looks like an oversaturated photo; it’s gorgeous. Lush green grasses with tropical flowers that pop color all over the grounds. The Oceanside bar, pool, restaurant and workout facilities make for a unique experience. In the winter months you can watch whales jumping while riding the Peloton or grabbing a Mai Tai. We stayed in 3 bedroom 2 bath unit (23e) that was immaculate and well appointed. I won’t go back to a hotel on the big island again, this is my new favorite. Location is near the Hilton without having to deal with the throngs of people, small rooms, and long walks of contrived mega resorts.
Will not return
Cleaning fee that's $300 is certainly a rip off given there's no daily cleaning. I booked this place due to the good reviews on Costco but was pretty disappointed. Will not return. Also be aware that many buildings on the properties can be extremely far from the Ocean Club, making it pretty inconvenient if you have little kids. We ended up driving to the Ocean Club.
Great place to stay
We stayed at this resort for a month and loved every minute. The condo was comfortable and well supplied. We loved the Ocean Club, which is right on the ocean, where we spent a lot of time relaxing and whale watching. The unit was in need of some maintenance work--the patio door was extremely hard to open, which we reported, and was not resolved. We had no housekeeping service and requested a vacuum which we never received. We washed our own towels and linens.