General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1468 reviews
One of the best deals on Cozumel!
Great stay! Great breakfast with very friendly staff Vicente, Sinta and another you lady. Good prep techniques a few of the guests touched faces or coughed on hands and food staff immediately changed out things they touched. Immaculately clean hotel. If you put out do not disturb they won't but be sure to tell them later if you need any room cleaning or supply. Surprisingly no bottled water provided but is nice free dispenser ice watering lobby. Nice bar and small pool on lobby. As soon as you go up escalator you are surprised by size and comfort. Would have never guessed it was this cool. We had no noise problems. Lobby attendant and front desk are great. We were on a reservation program that gave a discount at Palmeras restaurant that was supposed to be 20% but Palmeras printed right on receipt only 15%.
Definitely Check Out Casa Mexicana...highly recommend!l
We have only been here two nights and are very happy (and still have 14 nights to go)! The staff are very friendly and extremely helpful. The hotel is very clean. The breakfast is unbelievable (lots of choices) and the staff serve up the food (very fresh). We were not able to get an ocean view this time...maybe next time! There is coffee/tea available in the morning near the front desk and cold water in the afternoon. Relax in a small pool and sun chairs at the front...perfect spot overlooking the ocean. Beds/pillow are very comfortable. This is great place if your spouse/friends dive and you don't. It is situated near a lot of shopping, vendors and restaurants. I left my phone in the cab and thankfully they were able to track it down for me!
Relaxing Couples Week
This is our 3rd or 4th time to stay here, and we are always impressed with the cleanliness and helpfulness of the staff. You won’t find a more reasonable water front facing option in Cozumel. They have a bar, full breakfast, nice pool on the balcony overlooking the ocean. It’s also conveniently located next to a 7-11 that’s open 24 hrs, so when you need a Diet Coke, it’s cold and waiting.
Lovely hotel for downtown exploration
Clean, lovely rooms at a very reasonable price. By far our favorite breakfast buffet included, served in a gorgeous atrium. Hotel staff friendly and helpful. Shout out to Sinthia from the dining staff. Great location near downtown ferry terminal, walking distance to town square, shopping & many restaurants. The pool is small but relaxing, and gorgeous ocean view from lounge area. Have stayed many times and highly recommend.
Very nice downtown hotel.
We got an ocean view room which is actually a view of cruise ships since there is a dock directly across from hotel. Close to ferry terminal and many great restaurants. 7-11 next door for all your convenience store needs. Staff is kind and attentive. One housekeeper left us a towel animal and balloon after the daily housekeeping service. Breakfast buffet is excellent. Many things made to order from scratch. Would recommend!