General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1457 reviews
Great Location and Service
We stayed here for one night before going to the resort that we had booked. The hotel is in a great location, in close proximity to restaurants, souvenir shops and the Mega store. Check-in was very fast and the service was excellent. The breakfast that was included was delicious. Our room was okay. We had a room that overlooked one of the side streets, although we could see the sea if we looked out to our right when we stood on our balcony. Our only complaint really was that we had an adjoining room and we could hear everything next door, including the arguing. We would definitely stay here again, although I would probably pay the extra money for an oceanfront room the next time.
We stayed at this hotel for 4 nights. We had an ocean view room with an exterior balcony. The non-ocean view rooms have a balcony that faces inward from what I could see. The property was clean, the employees were friendly & efficient. We wanted to book a last-minute excursion and all 3 of the people at the front desk were immediately on the phone trying to accommodate us. This hotel is almost directly across from Punta Langosta pier, downtown. One or two ships would dock each day. The ships do not block your view by any means and it's kinda fun watching them and the people come and go. There is no access to the water nearby. The pool is very small and VERY warm with a nice sitting area that overlooks the street. I read reviews that the higher levels had less noise in the mornings but we were on the fourth floor & it was very loud when they started getting ready for the breakfast crowd. I think it's unavoidable! The (free) breakfast was very good with assorted juices, fruit & yogurt, omelets made to order, and other breakfast staples. There are many restaurants & shopping options within walking distance. Taxis are always stacked up right outside given the cruise port. Ferry port is a few blocks north, within walking distance. Overall our stay was fantastic!
best hotel in Cozumel for the money
I have stayed here on many occasions over the past 20 years- including when I arrive a day or 2 early before my condo is available . It is utterly spotless, they have long term staff, a lovely lounge and truly the best breakfast in town - all for a great price. I am next on the Island in Feb and April and look forward to using CM to get settled and rested before heading to my place out of town down the island . It is located on the Main Street so if you want to pay a bit more for water view that's great - all rooms have balconies
The hotel is well located. The rooms are clean, a little bit dark. The food at breakfast is good, not a lot of choices, but still is good. The staff are nice. You have free fresh water at the lobby and there’s a 7 eleven 1 min. walk from the hotel. Great experience.
Very Nice Visit
Stayed for two nights before going to an all inclusive. Beautiful property. Staff is superb. Small pool, but nice. Very clean. Complimentary breakfast. Very good. This seems to be a place for adults only. One guest was playing a blue tooth speak and they requested it to be turned down. This is NOT a party hotel. Elegant and downtown.