LocationPuerto Rico - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort fee inclusion : • Basic Wi-Fi access in your guest room and public areas
• Fitness Center access (open daily 6:00AM until 10:00PM)
• 20% discount on daily selected services at Zen Spa Océano (subject to availability and cannot be used
with any other discounts or offers.)
• 10% discount on purchases of $150+ at designated outlets(Zen Spa Océano)
• Complimentary Piña Colada tasting at Bagua from 12:00PM to 12:30PM daily
• One hour access at the Olympian sponsored Monica Puig
tennis court (Reservations required)
• Exclusive beach access, including beach chairs, towels and umbrellas
• Comprehensive daily resort activities (reservations may
• Receive one free cookie at Ice Cream & Cookie Co. or Ice Cream Bar with the purchase of a double scoop cup
• In-room local Puerto Rican coffee & herbal tea
• Unlimited local and toll-free calls
Customer Ratings & Reviews
TripAdvisor Traveler Rating8293 reviews
Swim up bar
We went to the Swim up bar at Caribe Hilton an sit is cool. Hiram Avila,a bartendwr at the swim up bar is the best! We really enjoyed the cocktails! The ciew and the wYer was nice. They want we to have 200 characters for some reason. Awesome.
Beautiful beach location and more
Had a wonderful business trip to San Juan and my hotel experience at Caribe Hilton was one of the primary reasons it was such a positive experience. The location of the property, the condition of the public spaces and the rooms are excellent. The pool areas and the ocean lagoon are special and provide ample opportunity for socializing. The views are relaxing. I enjoy both the Ice Cream Coffee Shop and the Starbucks. The Mojitos Bar is overpriced. The central location made it easy to get to Old San Juan and easy to get to the airport. I liked walking to the restaurants in Condado area. Much of the staff was not anticipatory, so there was some waiting to be done, but four examples stood out - bartenders at the expansive lobby bar were exceptional and made the best Pina Colada I’ve ever had. The towel team at the pool shack were always attentive and cheerful. The housekeeping teams were truly amazing and efficient. The gentleman at Concierge was so helpful in securing rare reservations in an increasingly impressive culinary scene. I would recommend staying here for future visits. The quality is high and the value is excellent. Good shops in the promenade area and always security presence for extra reassurance. But I always felt safe in San Juan.
Beautiful resort and friendly staff
A beautiful tropical resort. I will say the staff was friendly and helpful. I was not expecting our stay to be inexpensive, but I was a bit surprised at some of the fees. We were charged 50 cents a day for maid service, even though they did not service the room each day. We paid $8 for valet laundry and were then charged a bellman fee of $5.25 for them to deliver the clean laundry to the room. As expected, the food at the hotel restaurants was expensive but was good. We ate breakfast each morning at Nectar. The continental breakfast buffet was more than enough food for us. We stayed in a Junior Suite since my husband was trying to get a little work done while I attended a conference. It was very spacious, with a large bathroom. The AC didn't seem to be very effective. It ran constantly, and although it was cool, the room still felt very damp. The bathroom could have used some additional towel racks; there was no place to hang a wet towel, nor was there any place to hang a wet bathing suit. The worst thing was the shower's water pressure; it was pathetic. Someone with thick hair would have been hard-pressed to use this shower. Part of the problem is how the shower is designed, where you pull the plunger from the tub faucet to make it go to the shower. So much water continues to come out of the tub faucet; it's no wonder the shower doesn't have much pressure. Plus, and this is an assumption, most hotels use low-flow shower heads. Lastly, and this is a pet peeve of mine, the tub dripped constantly! You could not turn the water completely off. Hotels, in general, want to make us believe they are doing everything they can to preserve the environment and save water, yet in the majority of the hotels I have been in, the faucet in the tubs, showers, or sinks drip water. Fixing these leaks is probably the easiest thing that we can do to conserve water, and it's done the least. As for the rest of the hotel, it's a beautiful resort, although there are places where it's age does show. The pool is nice (although it needs a little work), and the grounds are lovely. The beach area is also quite nice. I did not go to the spa or the tennis courts. And lastly, the convention area needs a lot of work. From leaking roofs and windows (I mean serious leaks) to multiple toilets in the ladies' room being out of order.
Beach area is very small and Customer service was bad.
The beach is small then it looks on pics and the customer service was so bad even after spending premium price. they did not give the room till 6 PM. they did nothing in return make happy.. we were supposed to check in at 4 PM we got room at 6.30 PM. They dont give anything in resort fee.
PR Mother’s Day vacation
I love the location of this Hotel and It’s proximity to restaurants and other locations. This is my second time staying here. Ocean view room was awesome! Housekeeping did a nice job with the room. Excellent food and service at Lola’s Puerto Rican cuisine restaurant. Best pina coladas, delicious! Bagua’s servers need improvement and beach chairs should be retired and upgraded. Overall this hotel was very good and I recommend it.