LocationPuerto Rico - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8213 reviews
Not worth the money
At this price you would expect quality. From the reviews there are recurring themes that are not being corrected by the hotel. Our first room was opposite a faulty ice making machine with no door to it. The noise was horrendous. However the noise was partly drowned out by the broke air conditioning stuck on maximum fan- very noisy and very cold. To be fair they changed our room quickly without fuss. Breakfast was a joke. Over 20 minute queue, even when the breakfast tables were less than 50% occupied. Poor experience given the cost. Expected better from Hilton
Lovely long weekend getaway!
Great location. Excellent service from front desk to housekeeping and maintenence and food service. We thank them for all they do! As far as the facility, pools aren't heated so it was chilly when we stayed in January/February. Food was ok but we ate there only once so it wouldn't be a fair assessment. Perhaps due to being short staffed there was garbage near the pool and hottub that weren't cleaned up right away however guests should also show courtesy for others and pick up after themselves. We stayed in the beach wing ocean view then switched to the wave wing ocean view. (Pure curiosity. We wanted to compare the two sections.)The ocean views are spectacular! Be prepared for a bit of a wait for breakfast if you don't get there early. The line to get in can be long especially on weekends. Overall our experience exceeded our expectations which I feel was due to the wonderful staff. I would definitely recommend a stay here and look forward to returning in the future.
The positives: the people working the front desk were very nice, the location was good, the bed was comfortable and we had a nice view from our room. There was a Mortons restaurant located on-site and we had an incredible dinner at Mortons. The negatives: for the price we paid we expected a luxurious experience. What we got was more like an average 2 - 3 star motel experience. The shower door did not stay closed. As a result, water leaked all over the bathroom floor. We went to the concierge desk for assistance with some planning in the morning but there was nobody to assist us. The buffet breakfast was disappointing. We waited a veryong time for our water to greet us and ask us if we wanted coffee. Other guests that came in after us were taken care of long before our waiter approachd us. The bacon at the buffet was just broken up pieces of bacon strip. The breakfast buffet was $33.00 per person, which was more than my delicious dinner cost at Mortons. I went to the front desk to let them know why there was a heaping pile of wet towles on the bathroom floor and to let them know that after paying almost $600. 00 for a one night stay, I was disappointed that I had to pay $66.00 for a less than average breakfast for my husbandand me. They were kind enough to remove the breakfast charge from my bill. When a hotel charges almost $600.00 for a 1 night stay, they set an expectation that the customer will receive a 5 star experience. It is understandable that sometimes unavoidable things happen ( like no one available to assist us at the concierge desk) but when they miss the mark by so much than it becomes apparent that they are just way over charging guests and way under delivering on the experience.
We had the best service from Hiram !! Such a nice bartender at the pool bar ! Best drinks and best service , always nice to see someone who truly enjoys their job and making the experience fun for us customers!
Hiram is amazing! Great bartender! Taught me about cutting lines to take home to CT, where I’m a bartender! Very friendly and great service. I drank margs and he made me a drink I’m used to drinking at home and it was perfect!