LocationPuerto Vallarta - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5235 reviews
I had missed my flight and decided to stay here for a night. A local friend came to check on me as I was feeling unwell. Front staff told him that he could wait in the lobby for me to come get him. Shortly after bringing my friend to my room, a security guard named, Jesus, was banging on my door and yelling at me that I couldn’t have a visitor. I asked no visitor for any reason? He yelled no and said my visitor had to go now and couldn’t wait for me to change to go down together. The security guard pushed my friend and made homophobic comments. Front desk was very unhelpful and showed no signs of improving communication in the future. They said security was doing their job, to which I asked if they were ok with violent behavior. They basically said yes. The security guard could have simply told me that I needed to purchase a bracelet for a visitor, but instead made me feel very unwelcome and I checked out immediately.
This is my first experience in Mexico and it turned out to be great. Hotel is located at the start of the old town and is walking distance from Malecon . Staff was really helpful. I am vegetarian and i found lots of options in breakfast , lunch and dinner. Food and service was good too.
Very clean, comfy bed and fully equipped. Recommended Marlén Mirta Fernando Really helpful employees. Super friendly, I’d love to come again! Everything was perfect, we loved our stay! The whole area is very nice, very close to the Malecón!
Buenaventura Grand Hotel & Great Moments
It was awesome!! Had a good time with Mirta and Fernando The food was really good. It was great service.The volley ball games were cool seeing all the people smile having a good time.I recommend people coming to this hotel.
Not a satisfied traveler
It was just okay. The pictures in the website do not give an accurate portrayal of the real resort. Our room did not have an ocean view. The view was of the hotel next door which was under construction. Not happy about the room.