LocationSt Thomas - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1490 reviews
Nice property, friendly staff, hotel needs work.
All inclusive is nice, as is the property that is secluded in a small bay. The hotel staff and restaurant servers are very friendly and helpful—particularly the gift shop staff who also book excursions. Nightly entertainment is generally very good. The “front of the house” at the restaurant is inconsistent. Sometimes they just don’t know what is going on and are on a different page with the servers. The food is uninspiring. The hotel itself is in desperate need of an upgrade. The hotel is celebrating its 40th anniversary, so is everything in the rooms. Bathrooms would be serviceable if you could count on hot water.
Great way to start the new year
We just returned from our week at Bolongo Bay Beach Resort and we had a great stay. If you are looking for luxury, this is not the place for you. However, you will love it, if you are looking for a quiet and very relaxed setting. Our room was very comfortable and exceptionally clean. We had a nice beachfront first floor room with a a patio. The only negative thing I could say is that the shower is very small. VERY small. We went all inclusive The food and the drinks were phenomenal. The specialty drinks were so good. The menu is not extensive but with their nightly specials, you can have something different (and delicious) every night. The bartenders and servers were amazing as well. Every employee goes out of their way to take care of the guests. We booked a half day excursion on the catamaran and swam with turtles and beautiful fish. The staff and crew were amazing and extremely helpful. We’re only home a week and we’re planning our next trip.
My husband and I came to St. Thomas for our honeymoon and decided to stay at Bolongo Bay. We chose a beachfront room with amazing views. I loved that we were able to walk from our back door straight to the beach. It is a rocky beach, so I would suggest water shoes. We didn't do the all-inclusive package, but we were still able to use all the water equipment. We used the snorkels every day and even ventured out to kayak for the first time. The staff was very kind and helpful in each part of the resort. We went to the gift shop multiple times every day. The restaurant was amazing! It is an older resort and needs some renovations, but it was still beautiful. It was perfect for our needs. We spent our days going to different beaches around the island and visiting St. John. We visited the Mariott while we were on our vacation for a different sailing trip, and it made us realize how happy we were to be at Bolongo Bay! Marriot was very overcrowded and not relaxing. My husband and I enjoyed how quiet and relaxing this resort was and that we did not have any problems while staying. I cannot wait to come back!
Overall, we had a great experience. The staff is second to none on the Island. Great recommendations from them on things to do. The food at Iggie’s was quick and always good. The rooms could use a little updating but when you’re on vacation, you are hardly in them. Footsteps from the pool, beach, and other activities. The location is pretty centrally located so easy to get everywhere. HIGHLY recommend.
Great food amazing views. The only thing I would say are the beds need upgrading? I highly recommend Tim’s tour and Sunday Funday through the resort. We tried mini mixed drinks. The staff were very friendly.!!!