General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a Spring Break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7840 reviews
Love our family trip It was super nice will be doing it again :) Everyone was super nice Do recommend yall going would like to visit other sites super clean and always had my fridge restocked xoxoxoxoxoxoxo
Terrible customer service
They charged us 3 times due to an error on their part, our payment wasn't reflecting because they had issues with their bank. They did not apologize, they locked us out of our room for hours, they did not allow us to have dinner, their reception manager is extremely rude, unprofessional and uninformed, and finally they made us pay for our stay a third time, hoping this time it would reflect in their system. They said they wanted to solve the issue the best and most fair way for both of us,but that did not happen. No one made up for the 8+ hours of our stay that it took them to "resolve" the issue their way.
The good was that the night shows were very good, as well as the premises. The bad was that we would go to the pool and all the loungers were already reserved, but the pool was empty. I think the "no reserving loungers" rule needs to be enforced. Its ridiculous that we are on vacation and we need to get up at 4AM to reserve a lounger.
El día de la madre
The people and staff are the best people I’ve ever met. They have the best shows every night and the dancers. The food and drinks are unbeatable. My family and I had the best time for Mother’s Day. They really take care of you here.
Bad quality food got stomach sick on first day continued rest of stay. Mix drinks not so good processed instead of using real fruit. The card readers on our room was terrible had to reprogrammed every day.