Bahia Principe Explore Tulum - Hyatt Inclusive Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17150 reviews

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  Nice enough, but…..

  Nice facility, clean, food is okay. Cons for me are that there are people smoking everywhere and no one enforcing what is law in Mexico, not crazy about vendors coming around the pools trying to sell their Products and with this many pools, why isn’t there an adults only pool?

  Nov 02, 2026
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  Shout out to staff

  Josefina ,Jose, and Maria gave excellent service at the lobby bar . And a shout out to Edwin at the buffet

  Nov 01, 2026
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  Mexico 2026

  Just back from 2 weeks in this amazing place. Travelling from UK on tui was great, and took private transfer from Cancún airport to hotel, this definitely was worth it as its a long day. Hotel check in was a little long , but we did have 4 rooms , staff are lovely and happy, just hard when you have young children who just want to sleep, but all suitcases got taken to rooms and within an hour of rest we all headed out to explore. This resort is huge...thank God for the golf carts picking us up ...we had 3 huge pools...and the buffet was fabulous, plenty of choice for everyone, even my grandson who is autistic and normally only eats his safe foods...he did only eat the pizza and doughnuts but he ate. Kids said they should have chips every night, but it actually made them try different foods so I think having no chips is good. We ate at 6 of the specialist restaurants, and wow the food was outstanding, highly recommend getting them booked before you leave, I emailed hotel before arriving and they booked them all for us. Entertainment team...hard to say how hard these guys work...kaydan..our american boy ! Just unreal, we will miss him so much, and hope he comes visit us if he comes the UK..Bahia management..we will be returning just to see him again..he is your golden card to this resort, and my lovely coco bongo boy...walking round all week...so helpful. If you're active this hotel will keep you busy ...if you want peace and tranquility this hotel also has this. We used the Spa facilities, absolutely wonderful, highly recommend the facials. Tui had a cocktail party whilst we stayed..nice touch...we won a massage for 2 and wine and tequila! We can honestly say that Tulum gave us the best 2 weeks, memories made forever. Thank you and see you again soon

  Oct 29, 2026
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  Huge Disappointment Compared to Our 2018 Stay

  My wife and I last stayed at this resort in 2018 and, to be fair, it was fantastic. The resort, staff, food and beach were all excellent, which is why we were happy to book another holiday here through TUI for my wife's birthday in October 2026. Since our last visit, both my wife and I have experienced health issues requiring surgery, and I suffered a stroke in 2023. We were really looking forward to a relaxing and enjoyable holiday. The journey itself was excellent. We upgraded to TUI Premium seats, and the flight was very comfortable. On arrival in Cancun, we were collected by a private transfer that I had paid extra for, and the journey to the resort was smooth and enjoyable. We arrived on 8 October and spent the first day recovering from the journey and adjusting to the time difference. On 9 October, we walked around the resort and initially thought we had made a great choice. Unfortunately, our opinion changed dramatically at breakfast. The buffet at the Yucatan Restaurant has changed significantly since our previous visit. The selection and quality of food were very disappointing. The salad consisted mainly of a few wilted lettuce leaves, the sausages were small and cold, the beans were poor quality, and the bacon was thin and burnt. Much of the buffet seemed to focus on Mexican bean dishes, which simply were not to our taste. The problems did not stop there. During one day of heavy rain, water was pouring into the restaurant through the ceiling near the hot food area and light fittings. Staff appeared unconcerned despite what looked like a serious safety hazard. Water and electricity are not a good combination, and I was surprised that more action was not taken. Lunch and dinner were equally disappointing. Basic, familiar food options were extremely limited and, on several occasions, the only thing I felt able to eat was fruit. For a resort of this supposed standard, the food offering was far below expectations. The snack bar was another major frustration. Orders are now placed using a touchscreen system, but the menu choices are extremely limited. Typical options were burgers, hot dogs or chicken burgers, with very little variety available throughout our stay. Waiting times were often excessive, sometimes approaching an hour, and the portions provided rarely justified the wait. For a large all-inclusive resort, the food options were extremely disappointing. We also paid extra for a Premium Ocean Front Room. Unfortunately, our room was located next to the snack bar area, where loud music continued until around 5am most nights. As a result, getting a decent night's sleep was almost impossible. Considering we paid approximately £6,500 for a two-week holiday, the combination of poor food quality and lack of sleep has been extremely disappointing. I raised my concerns with TUI and was offered a 10% voucher, which does not reflect the scale of the issues experienced. With only a few days of our holiday remaining, I am considering asking the TUI representative about returning home early. The resort itself is pleasant and most staff members are friendly and hardworking, which is why I would rate the resort and staff around 3 to 4 stars. However, the food is, at best, 1 to 2 stars. While queuing for the main restaurant, I overheard a family from Newcastle describing the food as "pig swill", which summed up the level of frustration being expressed by most guests. Sadly, this holiday has been a huge disappointment compared to our excellent stay in 2018. Based on our experience, I would not return and would recommend that others carefully consider alternative destinations before spending their hard-earned money here. Resort & Staff: 3/5 to 4/5 Food: 1/5 to 2/5 Value for Money: 1/5 Overall: 2/5 Save your money and go elsewhere. What was once a fantastic resort has, in our opinion, declined significantly since our last visit, particularly in terms of food quality and guest comfort. For £6,500, we expected so much more.

  Oct 18, 2026
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  Great family holiday! Hope to return

  We had a fantastic trip to **Bahía Príncipe Explore Tulum, Mexico, in October 2026** and would happily return! We found the **premium room upgrade well worth it**, and our room was in a great location for our son, being close to the kids’ water park. The hotel was generally quiet enough for us to relax and enjoy our holiday, although it did get busier in certain areas over the weekend when more local guests arrived. One of the biggest positives was the staff. The vast majority were incredibly friendly, hardworking and attentive. A special mention goes to **Airam (breakfast waitress at Yucatán), Samuel (Lobby Bar), Ventura, Reinaldo and Benjamin (waiters)**. They always recognised us and often remembered our usual drinks orders, which made us feel really welcome. All the staff worked extremely hard, and we never had any trouble getting drinks with dinner. Their efforts really helped make our stay special. The à la carte restaurants were excellent, with **Tequila (Mexican) and La Gran Tortuga (Brazilian)** being our favourites. We also regularly visited The Truck snack bar, which came to the rescue on several occasions with some lovely tacos. Unfortunately, the burgers were a real disappointment! The main issue around The Truck area was the animals, which could become a nuisance. However, this was made worse by some guests feeding them and leaving food lying around, so a little more consideration from visitors would certainly help. Our biggest disappointment, though, was the behaviour of some fellow guests. Sadly, quite a few seemed miserable, were impatient and lacked basic manners towards the staff, despite how hard everyone was working. The mess left around the pool areas was also frustrating to see. This is no reflection on the hotel team, who did their best, but a reminder that guests also have a responsibility to treat staff and shared spaces with respect. Overall, we had a brilliant family holiday. The friendly staff, great à la carte restaurants, premium room and convenient location for the kids’ water park all made for a very enjoyable stay. There is a problem with seaweed on the beach but a short walk down is a beautiful clear section. We snorkelled and saw many fish. The resort shops are massively over priced which was frustrating when just wanting the convenience to pick something up. 500Peso/£4 for a packet of crisps. We needed some after sun and a basic tube of Aloe was 24USD! **We would definitely love to return and would recommend the resort to other families looking for a great holiday in Mexico!**

  Oct 17, 2026